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Information Technology Services


tech training for faculty and staff

Boston College ITS offers training for core business and office software applications used at the University for both Windows and Mac computers. Our courses are available to all Boston College faculty and staff at no cost.

A monthly training calendar is posted mid-month, September through March, outlining classes for the following month.

ITS Training also offers "Classes By Request" for groups of 6 or more.

Do you need additional assistance? Email us the topic you need help with, and we'll contact you to discuss additional training resources, such as deskside coaching or training opportunities online or outside BC.

Are you a new employee at Boston College?
  Review the New Employee Technology Essentials.

Sessions for your Group

If you are interested in scheduling a session on Google Hangouts Meet (or other classes) for your group/department, please contact Jon McGrath from ITS Training.

NOTE: Until further notice, all classes will be held using Google Hangouts Meet.

To register for any class, please complete the form on the Register tab to the right.

Google Meet is being used more and more often for video and audio conferencing. It's similar to Skype, Zoom, and Facetime, but included as part of your BC G Suite. Learn the basics of Hangouts, including:

  • Adding a Meet to any meeting, allowing anyone to join from anywhere they have an internet connection.
  • Starting a video call.
  • Muting video and audio.
  • Screen sharing.
  • Using Chat within a Hangout.
  • Recording meetings, and other tips and tricks.

BC Mail Merge is a tool to help you easily create a mail merge using Gmail and Google Sheets. Learn how to export data from a Google Sheet to a message in your BC Gmail, and send the same message it to a small or large group of people.

Experience with Sheets is helpful, but not required. 

BC Doc Merge is a new tool to help you easily create a mail merge using Google Docs and Google Sheets. Learn how to export data from a Google Sheet to a Google Doc saved in your Google Drive, and create the same document with customized fields to send to a small or large (up to 1500) group of people.

Experience with Sheets and Docs is helpful, but not required. 

Google Drive is a great tool to create, store, and share files of all types.. This session is designed to introduce you to Drive and its capabilities, and help you decide how you may be able to use it at BC.

This hands-on training class will cover:

  • What is Drive?

  • How to access.

  • File types/storage of Google files, including Docs, Sheets, and Forms

  • Sharing files using Drive

  • Real time collaboration

  • Plenty of time for your questions

Zoom is a video conferencing tool that allows you to connect virtually from a desktop, mobile device, or the classroom. This class covers the basics, including:

  • Scheduling and starting a Zoom meeting
  • Basic navigation and tips
  • Screen sharing
  • Chat
  • Polls

Through February 2021, BC students, faculty, and staff have access to a Zoom professional license.

Faculty are more than welcome to attend, and the CTE provides guidance on using Zoom as a virtual classroom.

Google Forms, part of Google Drive, is a great way to create forms to gather data.

This hands-on training class will cover:

  • Creating a form.

  • Different form templates.

  • Types of questions.

  • Accessing and sharing your form.

  • Gathering data from your form.

  • Embedding your form in a BC web page.

In collaboration with the Office of University Communications, ITS will review requests for new Adobe Experience Manager editors. 

All new and approved site editors are required to complete the Introduction to Adobe Experience Manager class, which is offered at least monthly.

Please complete this form to request access. Your request will be reviewed, and we will contact you with more information, including the class schedule.

This class is for new AEM users.

BC is currently in the process of moving from the Old AEM Template (pages that look like the one you are viewing now) to the New AEM Template (pages that look like this). 

Based on the template of the site that you will be editing, please register for the appropriate Intro session.

This session will cover:

  • AEM and Accessibility.
  • BC web pages and security.
  • The layout of Adobe Experience Manager and how to access content.
  • Using the Sidekick.
  • Editing existing pages in AEM.
  • Creating new pages in AEM.
  • Adding text and image components to a page.
  • Activating a page.
  • Page versioning.
  • Tips, tricks, and things to consider when using AEM.

This class is designed specifically for editors of sites in the Morrissey College of Arts and Sciences, and covers: 

  1. Creating a News and Notes Page in AEM
  2. Creating a Faculty Directory/Profile Page in AEM
  3. Submitting an event to the University Events Calendar

Only MCAS editors should register for this class.

NOTE: This class is on the old template for Adobe Experience Manager (sites that look like the page you are currently viewing, not like this one).

Intro to Adobe Experience Manager or equivalent experience is a prerequisite for this class.

Learn how to do more than simply work with text and pictures in Adobe Experience Manager to help take your BC website to the next level. This session will give you hands-on practice:

  • Inserting a Slide Show.

  • Using Widgets - Accordion, Tabs, Social Media List.

  • Adding YouTube videos.

  • Embedding a Google Calendar on a BC web page.

  • Q&A