No matter where you are, ITS is here to help with the technology you need to continue your academic endeavors. Here you'll information on how to prep and maintain your computer, which tools allow you to collaborate remotely, and how to organize your files so you can be part of the BC community from from anywhere.

Accessing BC Services From Anywhere

Get Support

ITS Training offers live, online classes on Zoom, Google Meet, and Google Drive, tools to help you collaborate remotely. 

Computers & Accessories

Computers

  • Ensure you have a computer with antivirus software installed.
  • Faculty/Staff:
    • If you do not a have a computer, speak to your supervisor.
    • If you bring your BC-provided laptop off-campus, remember the charger.


Accessories

  • Webcam. If your computer does not have a built-in camera, you can also use an external USB camera for video conferencing.
  • Headphones. Have a set of earbuds/headphones (especially ones with a built-in microphone) for attending online courses and meetings.
  • Microphone. If your computer does not have a built-in microphone, use an external device such as a USB microphone or headset.

Internet Access

Off-Campus: Ensure you have access to the internet.

  • Use a home ISP (Internet Service Provider). Internet is commonly available commercially through companies such as Comcast, Fios, and RCN.
  • Use a wireless hotspot through your mobile phone. Be sure to check with your mobile carrier for details on hotspot costs and availability.


Don't Have Internet Access at Home?

As more people are being asked to teach, learn, and work off-campus, the FCC’s "Keep America Connected" initiative pledges to suspend common penalties and expand internet access in the US to make life easier at this time. 

VPN

Install EagleVPN on your computer so you can access secure BC services from off-campus.

You do not need to use VPN for all BC Services. Due to capacity limitations, please only use Eagle VPN when it is required, or if you are on an unsecure public WiFi network, and remember to disconnect from VPN when you are done using that service.

Services That Don't Require VPN

  • Agora Portal
  • BC Gmail
  • Canvas
  • Office 365
  • UIS (course registration)


Services That Require VPN

  • Adobe Experience Manager (AEM) 
  • BCAppsStorage
  • PeopleSoft Financials
  • PeopleSoft HR
  • Remote Desktop
  • Secure Departmental Servers

2-Step Verification

Ensure you have setup BC 2-Step Verification on a device you will have access to both on and off campus.

BC 2-Step Verification is required when accessing the following services:

  • Change BC Password
  • Change Challenge Questions
  • Change Secondary Password
  • Eagle VPN
  • MyBill
  • PeopleSoft HR
  • Peoplesoft Financials
  • Refund Request
  • Slate

Email

  • Log in to BC Gmail (g.bc.edu) using the format username@bc.edu and your Secondary Password
  • Setup BC Gmail on your mobile device so you can access your BC email easily
  • Students: Be sure to check your BC Gmail daily, as it is the official way we communicate

Files & Data

  • Ensure key files you need for your classes or work are available to you via Google Drive, Canvas, or shared drives
  • Faculty/Staff: Determine if using Remote Desktop to access your BC computer and files from home would be beneficial for you

Communication & Collaboration Tools

Print

Phones & Voicemail (for Employees)

Keep Your Computer & Data Secure

Best Practices

  • Use antivirus software. 
    • Personal Computers - Ensure your home antivirus program is up-to-date. If you do not have antivirus on your personal computer, BC recommends installing the free version of Sophos Home (Mac & Windows).
    • BC-owned Computers - Most BC-owned computers have BC-provided antivirus (Sophos Endpoint for Mac & Windows), which is set to automatically update.
  • Keep software up to date. Having the latest security software, web browser, and operating system updates on your computers and mobile devices is the best defense against online threats.
  • Backup. Students: Ensure you have a backup plan.

Protect BC Data

  • Data Best Practices. Faculty and staff, please continue to work in accordance with the BC Regulated Data Chart.
  • Student Grades, Google Drive, & Gmail: Technology, such as Google Drive and Gmail, makes it easy to communicate with your students and other colleagues. But with so many different sharing options available, it’s also easy to accidentally over-share, or share with the wrong people. For this reason, ITS recommends you use caution, and follow these best practices when sharing or storing sensitive information such as grades with Google services.
    • Drive: Don't store grades for an entire class in Drive.
    • Gmail: It's fine to email students grades in one-to-one emails, but double-check the recipient email address before sending.
    • Review the Google Drive Smart Sharing Tips.

Security

Ensure you're up to date on the latest technology security requirements and best practices.