Computer repair is available for both BC-owned and personally-owned computers.

For BC-owned warranty and non-warranty computers and printers: ITS covers the cost of repairs.


Mastercard, Visa, American Express, Discover, and debit cards (with Mastercard or Visa logo) are accepted for payment.

Hardware Repair cannot accept cash, personal checks, or EagleBucks for payment.


Manufacturer Status Cost
Apple Warranty* No Charge
Apple Out of warranty $73 per repair + parts
Dell Warranty* No Charge or $50/Convenience Fee**
Dell Out of warranty
$73 per repair + parts
HP Warranty* No Charge
HP Out of warranty $73 per repair + parts
Lenovo Warranty* No Charge
Lenovo Out of warranty $73 per repair + parts


  • *For some retail purchases still under warranty, Hardware Repair has to send the computer to the manufacturer for repair. This may take longer than our usual 48 hour turn-around time. The Hardware Repair technician can provide more details.
  • **Dell considers many services to be customer replaceable. If you contact Dell directly, they will send you part(s) to make the repair yourself at no charge. Micros charges $50 to make the customer replaceable repair for you.
  • For personally-owned computers that are out-of-warranty, Micros charges a $50 computer diagnostic fee. The fee will be subtracted from the repair charge upon completion of service.
  • All charges are based on a per repair basis. There will be no hourly charges incurred.

Additional Service Rates

  • $73 per service for Data Recovery, Restore to Factory Settings, Virus/Malware Removal, Data Backup/Transfer, Hardware Install/Upgrade, and Software Install/Upgrade

Note: The Walk-In Help Desk in O’Neill 316 provides many of these services to BC Students at no charge.