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Technology Assistance Request
Summary:
Faculty, staff, and students can use this form to ask a question or report a computer, phone, network, password, or cable TV problem to the HelpCenter.
Contact Information
Full Name:
BC Username:
(if unknown, call 2-HELP)
Phone Number:
(where you can be reached)
Email Address:
(where you can be reached)
Preferred Contact Method:
Phone
Email
Question / Problem Type
Computer
Computer does not start
Computer is slow
Software problem
Virus problem
Other
Phone
Phone activation (5-DIAL)
No dial tone
Long distance
Voicemail
Other
Internet / Networking
Cannot get on wireless network
Cannot get on ethernet network
Activation problem
Other
Password
Cannot access service
Cable TV
Channels missing
Picture fuzzy
Other
Other
Problem
Feedback
Description
What platform are you using? (Mac, PC...)
What program is causing the error?
Do you know what virus you have?
Does your phone work in another jack?
What is your BC phone number?
Have you read the
Long Distance Help Article
?
Did you complete the steps in the
Wireless Help Article
?
Did complete the steps in the
Ethernet Help Article
?
What is your IP address?
What service are you trying to access?
Did you complete the steps in the
Cable TV Help Article
?
What channels are missing?
What channels are fuzzy?
What is your building?
What is your room number?
What is your jack number?
Ask a question or describe the problem and the steps leading up to it.
Include any error messages you are receiving.
Need more help?
Contact the Help Center
: 552-HELP (2-HELP from on-campus),
help.center@bc.edu
, or
www.bc.edu/gethelp
.
Students: You can also visit the Walk-In Help Desk in O'Neill 248 next to the Campus Technology Resource Center (
CTRC
).
CTRC).
