Learn about the BC voicemail system for faculty, staff, and students.

Ways to Access Voicemail

Phone

2-4006 (on campus)
617-552-4006 (off campus)

Mobile App

ThinkRite Voice Client, for iOS or Android

Voicemail Setup

  1. Dial 2-4006 (on-campus) or 617-552-4006 (off-campus).
  2. Log in using your 5-digit extension (or 6-digits for shared box) and the voicemail password/PIN given to you by the Help Center—617-552-HELP (4357).
  3. Change your voicemail password/PIN. It cannot include sequential, identical, or adjacent numbers (e.g., 12345, 11111, or 14725).
  4. Record your name.
  5. Record and activate any custom greetings.

Online Voicemail Services

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Mobile App

In addition to listening to your messages on the phone, you can also listen to and manage your messages using a mobile app.

Installing the App

  • iPhones: Search for ThinkRite Voice Client in the AppStore
  • Androids: Search for ThinkRite Voice Client in Google Play Store


Using the App

Before setting up the app, set up your voicemail via phone.

The first time you open the app on your device, you are prompted to log in. Use this information to log in:

  • Your BC email address in this format: username@bc.edu
  • You mailbox is the last 5-digits of your BC phone number (or 6-digits for shared boxes)
  • Your voicemail password/PIN

Admin Voice Menus

An administrative voice menu is an audio menu that plays when a particular phone extension is called. For example, when you call the Help Center at 617-552-4357 (or 2-4357 from on campus), you will hear an administrative voice menu.

Administrative voice menus can be programmed to play either every time a phone extension is called or only when the phone is not answered or only when the phone extension is busy.

Creating & Updating Administrative Voice Menus

Creating & updating an administrative voice menu requires some planning and collaboration between ITS and the department or student organization that needs it. To create or update your administrative voice menu:

  • Faculty/Staff: Contact your Technology Consultant.
  • Student organizations: Contact the Help Center at 617-552-4357 (2-4357 on campus) or help.center@bc.edu.

FAQ

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