Boston College requires all faculty, staff, and students to use antivirus software on their computers to help protect them from viruses, malware, ransomware, and other threats.

Antivirus Software

Student or Personal Computers

Boston College requires all students, faculty, and staff to use antivirus software on their personal computers (not owned by BC). If you do not already have virus protection, BC recommends installing the free version of Sophos Home (Mac & Windows). If you want Sophos Home, follow the steps below:

  1. Uninstall other antivirus software (Windows Defender will be disabled automatically when you install Sophos Home). 
  2. Visit the Sophos Home website, and follow the prompts to create a Sophos Home account.
  3. After installation, a popup will offer an upgrade to Sophos Home Premium at an additional cost (you can disable the popup if it bothers you).

BC-provided Faculty/Staff Computers

Boston College has moved from McAfee and Sophos Antivirus to Sophos Intercept X Endpoint Protection (referred to as Sophos Endpoint) for BC-owned computers. This enhanced antivirus and malware protection service is another step in the University’s efforts to continue to improve security and safeguard data.

Faculty & Staff: Contact your TC to obtain Sophos Intercept X Endpoint Protection for your BC-owned computer.

sophos logo

Just Getting Sophos Endpoint Software?

What to Expect
  • ITS will remotely install Sophos Endpoint software on all BC-owned Mac and Windows computers. Important: To receive this update, your computer must be powered on & either on campus or connected to Eagle VPN.
  • You will be able to use your computer as usual during the remote installation.
  • Once Sophos Endpoint is installed:
    • The current antivirus icon on your computer will be replaced by a new Sophos icon.
    • Sophos Endpoint will periodically do a full scan of your computer & will automatically be updated with new software updates, when available.
       
Action Needed
  • Verify Sophos Endpoint Installed: On your BC-provided computer, determine if Sophos was installed:
    • Mac: Click on your desktop so the Finder menu appears, click the Go menu, click Applications, and then scroll through the list until you see Sophos Endpoint.
      Find Sophos on Mac

    • Windows: Next to the Start menu, in the Search box, type Sophos Endpoint to see if it's installed.
      Find Sophos on Windows

    • Missing Sophos Endpoint? Connect to Eagle VPN: If you are using your BC-provided computer off-campus, connect to Eagle VPN for at least 3 hours one day this week. Then verify by repeating the step above.

  • Restart your Computer: Once you see Sophos Endpoint in your list of Applications/Programs, please restart your computer so the program can be fully installed.
  • macOS Catalina (v10.15) users will need to allow Sophos Endpoint the access it needs to run by following the instructions in the section titled "Adding permissions via popup (9.9.5+)."
     

Software Updates

When available, Sophos Endpoint software will be automatically updated. Most of the time, you probably will not notice the update is happening. On Windows computers, you may get a notification that virus protection is turned off (only for a minute while the install is in process). Once the update is complete, you will be protected again with Sophos Endpoint.

Notifications

  • Sophos Endpoint may identify more viruses than your previous antivirus software, so you may receive notifications about potential threats that were undetected before.
  • Sophos Endpoint may misidentify something as a virus, and delete it. If you believe something was misidentified as a virus, contact your TC or the BC Help Center at 617-552-HELP (4357) or help.center@bc.edu.
     

Need to Uninstall Sophos Endpoint?

If you need to unistall Sophos Endpoint, you must contact the Help Center at 617-552-HELP (4357) or help.center@bc.edu before you can uninstall the software.
 


Need to Remove Old BC Antivirus Software?

McAfee Removal (Windows)

To see if you have BC's McAfee VirusScan: In the taskbar (bottom right), right-click the VirusScan icon, then select "About VirusScan." If you have an "Enterprise" version, then it is BC's version. Please uninstall following the instructions below.

  1. If you have McAfee ePO, uninstall ePO before uninstalling VirusScan software: Download McAfee ePO Removal Software (Antivirus Uninstaller) [BC sign-in required] & run the Antivirus uninstaller. Note: This will not uninstall VirusScan software.
  2. Once ePO is uninstalled (if you have it), learn how to uninstall McAfee VirusScan software (from Microsoft).
Sophos Removal (Mac)

Depending on how your version of Sophos Antivirus for Mac is managed, the process for uninstalling it varies slightly.

What to Do if Your Computer is Infected

What are symptoms of a computer virus?

  • Unusual messages or displays on your monitor.
  • Unusual sounds or music played at random times.
  • Your system has less available memory than usual.
  • A disk or volume name has changed.
  • Programs or files are suddenly missing.
  • Unknown programs or files are created.
  • Some of your files become corrupted or suddenly do not work properly.

If you think your computer has a virus infection:

If you need help getting rid of a virus:

  • Contact the Help Center at 617-552-HELP (4357) or help.center@bc.edu.
  • Visit the Walk-In Help Desk in O'Neill 316.
  • Faculty and Staff: Contact your Technology Consultant (TC).

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