The BC wireless network is available in every residence hall, as well as many other locations on campus, including libraries, classrooms, and dining halls. Faculty, staff, students, and guests of Boston College may use the wireless network at BC.

Get Connected

You will need your BC username and password. If you don’t know your username, contact Student Services at 617-552-3300. If you don’t know your password, you can reset it through Agora Portal.

  1. Connect to the "eduroam" network.
  2. Log in with:
    • username@bc.edu (don't forget the @bc.edu)
    • BC Password (same as used for Agora Portal)
  3. Select “I Agree,” “Continue,” or "Connect" if you receive any certificate messages. 
    • Mac: If prompted, enter your Mac administrative username and password (the password you use to log in to your computer).

If you have trouble connecting, try restarting your computer or device.

Note: To ensure the quality of the BC-provided WiFi in common areas, ITS will disable and remove any unauthorized wireless routers or other access points found to be interfering with BC WiFi.

  1. Select "eduroam" from the list of available wireless networks.
  2. Enter the following information, if prompted. Note: Not all Android devices require the same information.
    • EAP method: PEAP
    • Phase 2 Authentication: MSCHAPV2
    • CA certificate: "Do not validate" or "Do not specify" or "Do not check" (checking should be off)
    • User certificate: 'Unspecified'
    • Identity: username@bc.edu 
    • Password: BC Password (same as used for Agora Portal)
    • Anonymous Identity: Leave blank
  3. Accept the certificate, if prompted.
If you have trouble connecting, try restarting your computer or device.

Game consoles, media players, and Smart TVs need to be manually registered to connect to the "BostonCollege" WiFi network. Please be advised that these devices are designed to work in home network environments, and therefore not all services will fully function on a campus network. To ensure the quality of the BC-provided WiFi in common areas, ITS will disable and remove any unauthorized wireless routers or other access points found to be interfering with BC WiFi.

How to Connect

  1. Find your device's Wireless MAC address (also called Hardware Address). A MAC (Media Access Control) address is a 12-digit alphanumeric code unique to each piece of networking hardware. To find the MAC address, see below for instructions for commonly used devices, consult your device's user manual, or Google it.
  2. Once you have the MAC address, use a computer, tablet, or phone already connected to the BC "eduroam" network: Go to helix.bc.edu & click Device Registration Page. Login & fill out the registration form.
  3. Restart your device, and then connect it to the "BostonCollege" WiFi network.
    Note: Due to high volume during move in, it can take up to two hours for device registration to complete.

Find Your MAC Address

Xbox One

Press Menu > Settings > Network > Advanced Settings > "Wireless MAC"

Xbox 360

System > Network Settings > Wireless Network > Configure Network > Additional Settings > Advanced Settings

Playstation 3

Settings > System Settings > System Information

Playstation 4

Settings > Network > View Connection Status: "MAC Address (Wi-Fi)"

Nintendo Switch

Home screen > System Settings > Internet

AppleTV

Menu > Settings > General > Network > "WiFi Address" (The MAC address can also be found on a label on the bottom of the original box.)

Roku
  • New Rokus: On the "Choose your network" screen, select "Private network."
  • Previously Used Rokus: Settings > Network > About


The Wireless MAC address is sometimes listed on the Roku.

Amazon Fire TV Stick

Settings > System > About

Smart TVs

Varies by model. Usually under Settings > Network.

Wired Connections

The wired network is NOT available in the residence halls. ITS recommends you use WiFi for all your devices. However, if you need access to a wired network jack for academic or research reasons, contact the Help Center at 617-552-HELP (4357).

Visitors must register in order to connect to WiFi at BC. All visitor access ends after 24 hours. To regain access to WiFi, each day you must repeat the steps below.

  1. Connect to the “BostonCollege” wireless network.
  2. Go to helix.bc.edu and select “Guest Registration.”
  3. Complete the registration form.
    You will receive a confirmation email and/or text with your login credentials. You can use these same credentials to connect other devices to the "BostonCollege" network.

If you have trouble connecting, try restarting your computer or device.

Note: "eduroam" and "BostonCollege" are the only official BC wireless networks. Do NOT connect to any other wireless network listed!

 

Visitors From Other Institutions Using eduroam

Guests from participating eduroam institutions can connect to BC's eduroam using their home institution’s credentials. Make sure your laptop and other devices are configured for eduroam before you arrive on campus. 

 

eduroam vs. BostonCollege Networks

"eduroam" is a secure wireless network service that offers a much greater degree of privacy and security (BC username and password required). BC faculty, staff, and students are strongly encouraged to use eduroam.

"BostonCollege" is an open, unsecure wireless network that does not encrypt data and is used for guest access and for manual registrations. Information sent across the wireless network using BostonCollege is “in the clear” and others might snoop or intercept data transmitted using this unsecured wireless service.

Improve Your Connection

There are many factors that can disrupt the quality of wireless service for you and your neighbors, including cordless phones, unauthorized wireless devices, wireless printers, and even microwave ovens. Please use the following tips for optimal service.

Update Wireless Drivers

Wireless network cards, even those in new laptops, require updates to the driver to work correctly and provide the best and most secure wireless network service. To update the wireless card driver, go to the manufacturer's website to download and install the latest wireless card driver.

Don't Use Unauthorized Wireless Devices

One major source of interference is unauthorized wireless devices, most commonly wireless routers, as they communicate on the same radio frequency as the BC wireless network. ITS reserves the right to disable any unauthorized wireless devices that are disrupting service.

If you experience problems connecting to the BC wireless network, use your computer's network connections setting to view all available wireless networks. If you see wireless networks other than BC's official wireless networks (eduroam or BostonCollege), contact the Help Center at help.center@bc.edu or call 617-552-HELP (4357).

Wireless Printers

Wireless printers are designed to work in home network environments, and therefore won’t work wirelessly on a campus network environment. Please use a USB cable to connect your printer to your computer, instead of wireless.

Microwaves

Microwaves can also cause interference with wireless devices. We are not suggesting that you never use your microwave, but most computers that are within 10 feet of an operating microwave will experience slow connections.

Get a New Wireless Card , if Necessary

Different wireless cards access the wireless network at different speeds. Depending on the type of wireless card you have, you will have different performance. The recommended wireless card is 802.11a/g/n. If you have an older card (ex: 802.11 or 802.11b) you should upgrade to a newer card (802.11a/g/n) to improve your speed on the wireless network. Note: BC no longer supports 802.11b wireless technology.

Blocked Ports

What's affected?

We are blocking all attempts to access computers in the residence halls from the Internet. Computers in the residence halls retain full access to get out to the Internet.

Items that are affected include:

  • Multi-player Internet games (not local on-campus multi-user or single-user games). You will still be able to play online games with your gaming console, but you will not be able to host a game.
  • Publishing shared files on peer-to-peer networks (but not getting files from them).
  • Applications left running on a computer that others outside of BC connect to while the computer is unattended.


What's not affected?

Popular applications such as web browsing, instant messaging, email, and other user-initiated activities are completely unaffected.

Why?

As you may be aware, the campus network is continually bombarded by unwanted network traffic from a large variety of external sources. Blocking the inbound network traffic was done in order to protect both the BC network and your computer from being the target of attacks. After this block was in place, we blocked 27 million attempts to access computers in residence halls from the Internet during the first two weeks!

Remotely Connect to Your Computer

Mac

  1. Allow Apple Remote Desktop to access your Mac.
  2. Set up Apple Remote Desktop.

 

Windows

Remotely Connect to BC Servers

Mac

  1. Make sure you are connected to the Internet.
  2. Connect to Eagle VPN.
  3. From the Go menu, click Connect to Server.
  4. In the Server Address box, enter the following: smb://servername.bc.edu/sharename, for example: smb://parrot.bc.edu/fvp or smb://unicorn.bc.edu/bookstore.
  5. When prompted for your username and password, be sure to use your BC username and password, which may be different from the username and password you use to access your Mac.
  6. Click Connect.
    You should now see a window with all the files and folders available to you on the BC server.

Windows

  1. Make sure you are connected to the Internet.
  2. Connect to Eagle VPN.
  3. In the Search box, type: \\servername.bc.edu
  4. When prompted for your username and password, be sure to use your BC username and password, which may be different from the username and password you use to access your computer.
    Note: If it does not accept your credentials to connect to the server, try entering username as “BC\yourusername”
  5. Click OK.
    You should now see a window with all the files and folders available to you on the BC server.

FAQ

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