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FAQ

  1. Home
  2. Member Services
  3. FAQ
  1. Member Services
    1. Membership Information
    2. Cancellation & Refund Policies
    3. FAQ
    4. International Engagement

Where is Member Services located?

Member Services is located to the left of the entrance to the Margot Connell Recreation Center. You should enter through the yellow door marked "MAC & Member Services Access". The most up-to-date Member Services hours may be found on our Member Services homepage.

What are Member Services hours?

Member Services is generally open whenever the Connell Rec Center is open for use.

I have a BC ID, but I am not a member. Can I access the building?

Faculty & staff may purchase a day pass to visit the Margot Connell Recreation Center.

I have an active BC ID, may I bring in guests?

Yes, members are allowed up to THREE guests per day, and the guest passes are only eligible on the date of purchase (not 24 hours from purchase time). For more information, please see the "Guest Passes" section under "Membership Information" 

If I've lost or forgotten my ID can I still access the facility?

Everyone entering the Margot Connell Recreation Center must show a valid BC Eagle ID.

Can my child use the facility if I am not here?

Family members and non-BC affiliates will not be able to access the Margot Connell Recreation Center unless registered for Youth Swim Lessons, taking a tour of the facility, or onsite as a spectator for a Varsity athletic event. However, guests can access the facility with a guest pass as long as the parent is present. A SPOUSE with a valid ID via Student Services may purchase a membership to the facility (See "Spouses" section under "Membership Information

Can I purchase a membership for the pool only?

No. Only full access memberships are available.

Do you supply towels?

Yes, towel service is available to all our members for a fee. If you purchase the service you may check out a towel from our Equipment Desk for use within the facility. Once you are done using the towel, it may be dropped back at the Equipment Desk for laundering. You can check out as many towels as you need per day, but only one towel can be checked out at a time.

Are lockers available?

Yes, lockers are available through Member Services for a rental fee. Free day lockers are also available at the Equipment Desk. Campus Recreation encourages everyone to lock up their personal belongings while using the facility. Only Campus Recreation locks may be used on the lockers, all other locks may be cut.

Do I have to stay with my guest in the building?

  • Yes, you do need to be IN the building with your guest, but depending on their age, the requirements change (see "Guest Passes" section for more info).

Can I have payments taken out of my paycheck?

Faculty and staff can enroll for membershing using payroll deduction by bringing your BC ID to Member Services anytime throughout the year. For details on payment, visit our membership page or stop by Member Services.

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140 Commonwealth Avenue
Chestnut Hill, MA 02467
617-552-0797
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