Every Boston College student, faculty, and staff member has a unique username that is assigned when you first become a member of the BC community. Your username is usually some variation of your last name. Most electronic services and resources restricted to the BC community, including email and Agora Portal, require authentication by entering your username and password.
Every Boston College student, faculty, and staff member has a unique username that is assigned when you first become a member of the BC community. Your username is usually some variation of your last name. Most electronic services and resources restricted to the BC community, including Agora Portal, require authentication by entering your username and password. A student usually receives his/her username in a letter or during orientation. New faculty and staff will receive their usernames during the hiring process. If you do not know your username, contact the Help Center at 617-552-HELP (4357) or your Technology Consultant if you are faculty/staff.
Changing Your Username
BC usernames are generated using a portion of your last name, often combined with random letters. Usernames are only needed to sign onto BC systems and will not be changed unless there is a very good reason, such as a security issue.
- For your BC email address, we recommend using your "friendly" address (firstname.lastname@example.org). Using this format helps to protect your BC credentials.
If there is an issue with your Username, contact the Help Center at 617-552-HELP (4357) or your Technology Consultant if you are faculty/staff.
Do not leave your password written on a piece of paper or share it with anyone else. Your password and other security credentials are confidential and should be protected.
Your BC Password enables you to access many BC applications and systems including Agora Portal and EagleApps. Make sure to set the answers to the Challenge Questions. In the event you forget your BC Password, your answers to these questions will allow BC Help Center staff to confirm your identity and reset your password.
If you're new to BC, you will be assigned a temporary password, which you must change the first time you log into Agora Portal.
Saved BC Passwords
Some applications on your computer or mobile devices may provide the option of remembering your BC password. This option allows you to use these applications without having to enter your password each time. For security reasons, we strongly recommend against using this feature. If you have allowed any of these applications to remember your password, you will find that you cannot log in after you change your password using Agora Portal. This is because the application will continue to try to log in with the old, locally stored, password. To correct this, see the application's online Help documents to learn how to delete or change a stored password.
Use your secondary password to log into Google Workspace applications (e.g., Gmail and Google Drive). Note: Log in to BC Google Workspace using the format email@example.com.
Your Secondary Password must be a different password than your main BC password. Requirements are detailed on the Secondary Password Change/Create page in Agora Portal.
Create/Change Your Secondary Password
- Log in to Agora Portal.
- On the My Services tab, click Change Secondary Password.
Your PIN (Personal Identification Number) is the password you use to access your BC voicemail.
New to Boston College
Your initial voicemail password/PIN is your Eagle ID (the first eight digits on your BC ID card). You will be required to change it at first login following PIN security requirements.
Change Your PIN
To change your voicemail password/PIN:
- Via phone: Log in to your BC voicemail via phone [call 2-4006 (on-campus) or 617-552-4006 (off-campus)], and press 4 from the main menu, then press 3 and follow the prompts.
- Via the web: Log in to vmail.bc.edu and click the Personal tab. You can change your voicemail password/PIN at the bottom of the page.
Reset Your PIN
If you forget your voicemail password/PIN, you can have it reset:
- Online: Log in to vmail.bc.edu and click the link next to Having trouble logging in?
- Phone: Call the Help Center at 617-552-HELP (4357).
Challenge Questions are used to verify your identity in the event you forget your password. You are required to set answers to three challenge questions, such as your favorite color or your favorite food. Your answers will allow BC Information Technology Services staff to confirm your identity and reset your password.
Create/Change Your Challenge Questions
- Log into Agora Portal, and select the Change Challenge Questions link. Note: Student employees, faculty, staff, and anyone using Eagle VPN will also be prompted to use BC 2-Step Verification to confirm their identity.
- Follow the online prompts to change your Challenge Questions.