Voicemail

Your PIN is used to log in to voicemail on your phone. Your initial temporary voicemail PIN will be emailed to you by BC Information Technology Services. You will be required to change it at first login. See the complex PIN requirements in the Voicemail Setup tab.

For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.

For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.

For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.

Voicemail messages are stored indefinitely until manually deleted. However, because mailbox capacity is limited, we recommend deleting old messages regularly. If your mailbox reaches its limit, you will receive a notification and will be unable to accept new messages. 

Need to save a message for legal reasons?

To download a wav file of a voicemail message: 

1. Log in to vm.bc.edu using your BC credentials and BC 2-Step Verification. 
   Off-campus? Eagle VPN is required to access vm.bc.edu & phones.bc.edu.
   
   
2. Click the message you want to save, then right-click message.wav to save the file.
    

To delete a message via Phone:

1. Dial 2-4006 (on-campus) or 617-552-4006 (off-campus). 
   - OR - On your BC phone, press the voicemail button (labeled with a cassette tape).
2. To be prompted for your extension (e.g., ID), press * (star) during the greeting. 
3. When prompted, enter your PIN. 
4. Listen to the message, then press 3 to delete the message.

To delete a message via Web (not available for shared or department voicemail):

1. Log in to vm.bc.edu using your BC credentials and BC 2-Step Verification. 
   Off-campus? Eagle VPN is required to access vm.bc.edu & phones.bc.edu.
   
2. Click the message you want to delete, then click Delete. Note: Deleted messages stay in the Deleted item folder for 14 days before being permanently deleted.
   
3. To permanently delete immediately, go to the Deleted tab and click Empty deleted items.

If you delete a voicemail message, you have up to 14 days to undelete it.

To undelete a message via Phone:

1. Dial 2-4006 (on-campus) or 617-552-4006 (off-campus). 
2. To be prompted for your extension (e.g., ID), press * (star) during the greeting. 
3. When prompted, enter your PIN. 
4. Press 3 (Review old messages), then press 2 (Deleted messages) to review deleted messages.
    

To undelete a message via Web (not available for shared or department voicemail):

1. Log in to vm.bc.edu using your BC credentials and BC 2-Step Verification. 
   Off-campus? Eagle VPN is required to access vm.bc.edu & phones.bc.edu. 
2. Next to the Inbox tab, click the Deleted tab. 
3. Click the message you want to undelete, then click Undelete. Note: If you delete a message in the Deleted Folder, it is permanently deleted.

You can request either or both of these by calling the Help Center at 617-552-HELP (4357).

To stop receiving these emails, you must call the Help Center as well.

Important: All voicemail messages are saved until you delete them.

1. Log in to phones.bc.edu using your BC credentials and BC 2-Step Verification. 
   Off-campus? Eagle VPN is required to access vm.bc.edu & phones.bc.edu.
2. Go to the Phones tab > Call Forwarding.
3. Select your line and check the box for Forward all calls, then select Add a new number from the drop down menu. 
4. Enter your non-BC phone number, prefixed with 91 (example: 918004444444)
   -OR- Enter another BC phone number (example: 24357).
5. Click Save.

You can set up your phone to have calls simultaneously ring both your desk phone and non-BC (mobile) phone, by enabling Single Number Reach (SNR). When someone calls your BC extension, after ~1 rings the call will reach your non-BC phone as well. This means you only give out one number and people can reach you on either device. If you do not answer, calls will go to your BC voicemail.

1. Log in to phones.bc.edu using your BC credentials and BC 2-Step Verification. 
   Off-campus? Eagle VPN is required to access vm.bc.edu & phones.bc.edu.
2. Make sure you are on the My Phones page.
3. Under Company Phones, click the gear icon for either “Cisco Dual Mode for iPhone” or “Cisco Dual Mode for Andriod." Click Add/Edit Single Number Reach to add/edit your non-BC phone number. Enter your phone number the same way you would dial it from a BC campus phone (example: 918004444444).
   
4. Check Enable Single Number Reach.
5. To set up a specific schedule for when to forward calls: Click the box next to Create a schedule for this assignment & enter the information needed on the screen. Important: Make sure your time zone is correct.
6. Click Save.

All BC phones are equiped with a button that automatically dials voicemail. Look for the button labeled with a cassette tape.

If for some reason your voicemail button doesn't work, use these instructions to set one up:

1. Press the Home key (the button with a picture of a house on it).
2. Use the right arrow key until Directories appears & press the Select button.
   
3. With Contact Directory highlighted, press the Select button.
4. At the bottom of the display, press the Add button.
5. Use the number keypad to type the name you want to assign to the button (e.g., Vmail).
6. Use the down arrow key to move to Contact.
7. Type the telephone number you want to call (for voicemail it would be 24006). For an off campus number, enter it the same way you would dial it from a BC campus phone (example: 918004444444).
   
8. Press the Save button.
9. Press the Home key 3 times.