Teach, Learn, and Work Remotely
No matter where you are, ITS is here to help with the technology you need to continue your academic endeavors. Below is information on how to prep and maintain your computer, which tools allow you to collaborate remotely, and how to organize your files so you can be part of the BC community from from anywhere.
CONTACT THE BC TECHNOLOGY HELP CENTER
- Call: 617-552-HELP (4357)
- Email: firstname.lastname@example.org
- Live Chat: Connect to Live Tech Support Chat: bc.edu/techchat
- See Support Hours*
*Faculty/Staff: For additional assistance, contact your area's Technology Consultant.
ACADEMIC TOOLS HELP
ITS Training is offering live, online classes on Zoom, Google Meet, and Google Drive, tools to help you collaborate remotely. Learn more at bc.edu/training.
- Ensure you have a computer with antivirus installed
- If you do not a have a computer, speak to your supervisor
- If you bring your BC-provided laptop off-campus, remember the charger
- If you do not a have a computer, speak to your supervisor
- Webcam. If your computer does not have a built-in camera, you can also use an external USB camera for video conferencing.
- Headphones. Have a set of earbuds/headphones (especially ones with a built-in microphone) for attending online courses and meetings.
- Microphone. If your computer does not have a built-in microphone, use an external device such as a USB microphone or headset.
Off-Campus: Ensure you have access to the internet.
- Use a home ISP (Internet Service Provider). Internet is commonly available commercially through companies such as Comcast, Fios, and RCN.
- Use a wireless hotspot through your mobile phone. Be sure to check with your mobile carrier for details on hotspot costs and availability.
Don't have home internet access?
As more people are being asked to teach, learn, and work off-campus, the FCC’s "Keep America Connected" initiative pledges to suspend common penalties and expand internet access in the US to make life easier at this time.
- Install EagleVPN on your computer so you can access secure BC services from off-campus.
NOTE: You do not need to use VPN for all BC Services. Due to capacity limitations, please only use Eagle VPN when it is required, or if you are on an unsecure public WiFi network, and remember to disconnect from VPN when you are done using that service. When to use VPN is outlined on the EagleVPN page.
|Services that DO NOT require VPN||Services that require VPN|
- Ensure you have setup BC 2-Step Verification on a device you will have access to both on and off campus.
- BC 2-Step Verification is required when accessing the following services:
- Change BC Password
- Change Challenge Questions
- Change Secondary Password
- Eagle VPN
- PeopleSoft HR
- Peoplesoft Financials
- Refund Request
- Ensure key files you need for your classes or work are available to you - Google Drive, Canvas, shared drives
- Faculty/Staff: Determine if using Remote Desktop to access your BC computer and files from home would be beneficial for you
- Video Conferencing Tools
- Zoom - All students, faculty, & staff now have BC Zoom Licensed accounts (with no time limits on meetings & up to 300 participants), which makes it an ideal way to interact with students for classes and one-on-one office hours and meetings. It is particularly well-suited to replicate in-class group activities, with a “Breakout Rooms” feature. Learn more about Zoom @ BC (including security features).
- Google Meet (meet.google.com) - As part of your BC GSuite account, Google Meet provides voice and video conferencing for up to 250 people. Just set up a meeting and share a link. No special software or plug-ins required. Use the service for live streaming or record a meeting/event and share with others. Learn more about Google Meet.
- Need help? Sign up for a live, online group training session with the BC ITS Training department. View the schedule and sign up at bc.edu/training.
- Compare Google Meet and Zoom
- Google Drive -
- Google Chat (chat.google.com) - A service that allows you to chat with BC Community members. Get started with Google Chat.
- Google Calendar - Whenever you create a meeting with another person, Google Calendar will now automatically add Google Meet Conferencing to your meeting - no additional steps required. When the time for the meeting comes, just click "Join with Google Meet" in the calendar event to join the meeting remotely. NOTE: Meeting organizers may choose to remove the conferencing feature from the Google meeting, or they may choose to use another platform for remote meeting, such as Zoom. Please be sure to follow your organizer's instructions for joining a meeting.
Additional Resources for Faculty
- Forward calls from your BC phone to a personal phone. (see the "Alternative Numbers" tab)
- Receive an email notification when you get a new voicemail (see the "Personal Settings" tab)
- Receive text transcripts of your voicemails via email (see the "Personal Settings" tab)
- Listen to and manage your voicemail messages using the ThinkRite mobile app.
General Best Practices
- Use Antivirus.
- Personal Computers - Ensure your home antivirus program is up-to-date. If you do not have antivirus on your personal computer, BC recommends installing the free version of Sophos Home (Mac & Windows). Note: You will need to create a Sophos Home account before downloading the software. Before installing, make sure to uninstall other antivirus software (Windows Defender will be disabled automatically when you install Sophos Home). After installation, a popup will offer an upgrade to Sophos Home Premium at an additional cost (you can disable the popup if it bothers you).
- BC-owned Computers - Most BC-owned computers have BC-provided antivirus (Sophos Endpoint for Mac & Windows), which is set to automatically update.
- Keep Software Up-To-Date. Having the latest security software, web browser, and operating system updates on your computers and mobile devices is the best defense against online threats. Learn how to update.
- Backup. Students - ensure you have a backup plan. Learn about backup options.
Protect BC Data
- Data Best Practices. Faculty and staff, please continue to work in accordance with the BC Regulated Data Chart.
- Student Grades, Google Drive, & Gmail: Technology, such as Google Drive and Gmail, makes it easy to communicate with your students and other colleagues. But with so many different sharing options available, it’s also easy to accidentally over-share, or share with the wrong people. For this reason, ITS recommends you use caution, and follow these best practices when sharing or storing sensitive information such as grades with Google services.
- Drive: Don't store grades for an entire class in Drive.
- Gmail: It's fine to email students grades in one-to-one emails, but double-check the recipient email address before sending.
- Review the Google Drive Smart Sharing Tips