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Information Technology Services

Tech Tips for Working and Learning Through Disruptions

how to prepare

WORK REMOTELY

Are you prepared to work off-campus? Review our tips below.

TEACH REMOTELY

   •  Teaching Through Disruption
   •  COVID-19 Preparations

GET TECH HELP

    •  Call: 617-552-HELP (4357)
    •  Live Chat: bc.edu/techchat

Prepare to Work and Learn Off-Campus

Learn how to prep your computer, which Google tools allow you to collaborate remotely, and how to organize your files so you're ready to work, teach, and learn from anywhere.

To help community members, ITS Training is now offering live, online classes on Google Hangouts Meet and Drive, tools to help you collaborate remotely. Learn more at bc.edu/training.

  • Ensure you have a computer you can use at home (with antivirus installed)
    • If you do not a have a computer you can use from home, speak to your supervisor
    • If you bring your BC laptop home, remember the charger

Ensure you have access to the internet.

  1. Use a home ISP (Internet Service Provider). Internet is commonly available commercially through companies such as Comcast, Fios, and RCN.
  2. Use a wireless hotspot through your mobile phone. Be sure to check with your mobile carrier for details on hotspot costs and availability. 

Don't have home internet access? 

As more people are being asked to work and learn from home, the FCC’s "Keep America Connected" initiative pledges to suspend common penalties and expand internet access in the US to make life easier at this time. 

  • Install EagleVPN on your computer so you can access secure BC services from home.
    NOTE: You do not need to use VPN for all BC Services. Due to capacity limitations, please only use Eagle VPN when it is required, or if you are on an unsecure public WiFi network, and remember to disconnect from VPN when you are done using that service. When to use VPN is outlined on the EagleVPN page.
Services that DO NOT require VPN Services that require VPN
  • Agora Portal
  • BC Gmail
  • Canvas
  • Office 365
  • UIS (course registration)
  • Adobe Experience Manager (AEM) 
  • BCAppsStorage
  • PeopleSoft Financials
  • PeopleSoft HR
  • Remote Desktop
  • Secure Departmental Servers
  • Ensure you have setup BC 2-Step Verification on a device you will have available at home.
  • BC 2-Step Verification is required when accessing the following services:
    • Change BC Password
    • Change Challenge Questions
    • Change Secondary Password
    • Eagle VPN
    • MyBill
    • PeopleSoft HR
    • Peoplesoft Financials
    • Refund Request
    • Slate

Faculty Resources

Communication Services

  • Video Conferencing Tools
    • Google Hangouts Meet (meet.google.com) - As part of your BC GSuite account, Hangouts Meet provides voice and video conferencing for up to 250 people. Just set up a meeting and share a link. No special software or plug-ins required. Use the service for live streaming or record a meeting/event and share with others. Learn more about Google Hangouts Meet
      • Need help? Sign up for a live, online group training session with the BC ITS Training department. View the schedule and sign up at bc.edu/training.
    • Zoom - All students, faculty, & staff now have BC Zoom Licensed accounts (with no time limits on meetings & up to 300 participants), which makes it an ideal way to interact with students for classes and one-on-one office hours and meetings. It is particularly well-suited to replicate in-class group activities, with a “Breakout Rooms” feature. Learn more about Zoom @ BC (including security features).
    • Compare Google Hangouts Meet and Zoom
  • Google Hangouts Chat (chat.google.com) - A service that allows you to chat with BC Community members. Get started with Google Hangouts Chat.
  • Google Calendar - Whenever you create a meeting with another person, Google Calendar will now automatically add Hangouts Meet Conferencing to your meeting - no additional steps required. When the time for the meeting comes, just click "Join Hangouts Meet" in the calendar event to join the meeting remotely. NOTE: Meeting organizers may choose to remove the conferencing feature from the Google meeting, or they may choose to use another platform for remote meeting, such as Zoom. Please be sure to follow your organizer's instructions for joining a meeting.

Communication Hardware

  • Webcam. If your computer does not have a built-in camera, you can also use an external USB camera for video conferencing.
  • Headphones. Have a set of earbuds/headphones (especially ones with a built-in microphone) for attending online courses and meetings.
  • Microphone. If your computer does not have a built-in microphone, use an external device such as a USB microphone or headset.

General Best Practices

  1. Use Antivirus. 
    • Personal Computers - Ensure your home antivirus program is up-to-date. If you do not have antivirus on your personal computer, BC recommends installing the free version of Sophos Home (Mac & Windows). Note: You will need to create a Sophos Home account before downloading the software. Before installing, make sure to uninstall other antivirus software (Windows Defender will be disabled automatically when you install Sophos Home). After installation, a popup will offer an upgrade to Sophos Home Premium at an additional cost (you can disable the popup if it bothers you).
    • BC-owned Computers - Most BC-owned computers have BC-provided antivirus (Sophos Endpoint for Mac & Windows), which is set to automatically update.
  2. Keep Software Up-To-Date. Having the latest security software, web browser, and operating system updates on your computers and mobile devices is the best defense against online threats. Learn how to update.
  3. Backup. Students - ensure you have a backup plan. Learn about backup options.

Protect BC Data

  1. Data Best Practices. Faculty and staff, please continue to work in accordance with the BC Regulated Data Chart.
  2. Student Grades, Google Drive, & Gmail: Technology, such as Google Drive and Gmail, makes it easy to communicate with your students and other colleagues. But with so many different sharing options available, it’s also easy to accidentally over-share, or share with the wrong people. For this reason, ITS recommends you use caution, and follow these best practices when sharing or storing sensitive information such as grades with Google services.
    • Drive: Don't store grades for an entire class in Drive.
    • Gmail: It's fine to email students grades in one-to-one emails, but double-check the recipient email address before sending.
    • Review the Google Drive Smart Sharing Tips

 

Contact the BC Technology Help Center

Faculty/Staff

For additional assistance, contact your area's Technology Consultant.