where to go for technology help
Help Center (Support via Phone, Email, or Chat)
The Help Center is the initial point of contact for requests for assistance. All requests are tracked. Call the Help Center at 617-552-4357 (2-4357), email firstname.lastname@example.org, or use the live tech support chat (Monday - Friday 9am-5pm) to speak directly with a Help Center Specialist. If a problem requires on-site assistance, it is quickly routed to the appropriate Technology Consultant. The Help Center is located in O'Neill Library room 206.
Support Hours*: Monday - Friday: 8:30 am to 7 pm
* Off-hours support is available with limited capacity 24 hours a day, 7 days a week.
Walk-In Help Desk
The Walk-In Help Desk, located in O'Neill 316, provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues.
- Monday - Friday: 9 am to 5 pm
- Fridays in the summer: 9 am to 3 pm
Technology Consultants (TCs)
Faculty seeking assistance may contact the Technology Consultant (TC) assigned to their department. TCs provide a wide range of desktop computing support and technology-related consulting. TCs have offices near the area they support to facilitate on-site assistance. See the TC website.
View a list of TCs with the departments they support and their contact information.
Hardware Repair Center
The Hardware Repair Center provides BC faculty, staff, and students an on-campus facility for warranty and non-warranty computers as well as University owned printers. Learn more about the Hardware Repair Center, including what brands they are certified to repair.
EagleTech is a group of dedicated students providing a presence within Information Technology Services. The mission of the EagleTech program is to offer the Boston College student community superior technical support and education with an emphasis on customer service and professionalism. Learn more about EagleTech.
More Technology Help
- Need help with equipment in a classroom? Call the classroom support hotline at 617-552-4219 (or 2-4219 on campus).
- Computing Support while you are outside the U.S.
Technology News, Updates, and Alerts
Technology news, announcements, security alerts, and technology outages are posted on the Technology Help home page.