Coronavirus Protocols

As of January 19, Student Services is available for walk-in service.

Students wishing to schedule an appointment with their Financial Aid Officer, Credit and Collections staff, or Academic Recorder must call for a phone appointment at 800-294-0294 or 617-552-3300.


You no longer need an appointment to meet with one of the Front Counter Staff in person. We are now accepting walk-ins during regular business hours.

For a phone call meeting with your Financial Aid Counselor, Credit and Collections Officer or Academic Recorder, please contact Student Services at 800-294-0294 or 617-552-3300 for an appointment.

Higher Education Emergency Relief Funds (HEERF, CARES Act, American Rescue Plan)

Please note that as of December 27, 2020, federal legislation was signed into law that, among other initiatives, created a second funding program, HEERF II, or CARES Act II. Additionally, the American Rescue Act, HEERF III, or CARES Act III, was signed into law on March 11, 2021 and also contains funding for higher education. Boston College has begun the process of reviewing the regulatory guidance and determining eligibility for the HEERF II program. The awarding process for that program will begin in mid-April and conclude by the end of May. Students who are eligible for this award will be notified.

Boston College continues to await regulatory guidance for the American Rescue Act (HEERF III, CARES Act III). Please check back for future updates as they become available.


The Coronavirus Aid, Relief, and Economic Security (CARES) Act established an approximately $14b Higher Education Emergency Relief Fund (HEERF), which allocated 75% of the funding to institutions of higher education based on the number of each institution's Pell Grant recipients and the remaining 25% based upon each institution's remaining total student's Full-Time Enrollment. Under this metric, Boston College was allocated approximately $6.4m. Pursuant to the CARES Act, institutions are obligated to use at least half of their allocated funding for emergency student financial aid grants. The remaining portion of an institution's CARES Act funding may be used for certain other expenses relating to the disruption of campus operations due to COVID-19. The Department of Education has made the student portion of this CARES Act funding available first. 

As a condition to receiving the emergency student financial aid portion of its CARES Act funding, the University signed and returned to the Department of Education a Certification and Agreement affirming that Boston College will, in accordance with the requirements of the CARES Act, use no less than 50% of its total CARES Act funding to provide emergency financial aid grants to students. That Certification was signed by Boston College on June 5, 2020. On August 6, Boston College received the approval to receive the funding from the Department of Education and the funds will be received by the institution in late August.

Per the CARES Act, this portion can only be distributed to students who are eligible to participate in federal financial aid programs under Section 484 in Title IV of the Higher Education Act of 1965, were enrolled for the full spring semester and were not enrolled in a fully online program. Boston College had 6,680 students who submitted a Free Application for Federal Student Aid (FAFSA) for the spring 2020 semester, 4,683 of whom were undergraduates. As of late August 2020, from the $3,224,288 of the student portion of the CARES Act funding, Boston College has distributed grants of up to $2,000 to 1,579 undergraduate students with the highest demonstrated financial need as calculated by the FAFSA to cover expenses related to the disruption of campus operations in the Spring of 2020 due to the COVID pandemic for a total of $2,837,643. As of December 21, 2020, Boston College has distributed a total of $3,223,493 in CARES Act funding. Specifically, these grants were given to undergraduate students whose family contribution toward educational expenses as calculated by the FAFSA, was $10,000 or less during the 2019–2020 academic year. Boston College has also distributed grants of $350 to 703 graduate and law students with the highest demonstrated financial need, as calculated by the FAFSA, to cover expenses related to the disruption of campus operations due to the COVID pandemic for a total of $246,050. As of December 2020, an additional $200 in CARES Act funding has been given to the majority of the eligible graduate and law students totaling $139,800. Specifically, these grants were given to those graduate students whose family contribution toward educational expenses, as calculated by the FAFSA, was $0 during the 2019–2020 academic year.

As of April 29, 2021, the final $795 of the CARES Act student funding has been disbursed.  Boston College’s total allocation of the student portion has now been fully expended.

First Published: 8/24/2020
Second Update:
Third Update: 12/22/2020
Fourth Update: 4/10/2021
Fifth Update: 5/12/2021 FINAL

CARES Act Quarterly Reports


Covid Relief Programs


Changes to Paper Forms

To reduce the number of offices that students must visit to complete certain transactions we have moved a number of paper processes online. Many academic paper forms, such as the Course Override and Degree Audit Substitution and Waiver forms, are now offered online-only and routed virtually for approval. These forms are available on our Academic Forms web page.

ID Cards

You do not need an appointment to get a new or replacement ID. Simply come to Lyons Hall Room 103 during our normal business hours. Students needing a replacement ID must report it lost on the Portal before coming to the office for a replacement.

Student Employment

Students seeking employment on campus should consult the job listings at for available positions. Although the variety and quantity of positions may be different from past semesters as a result of COVID-19, job opportunities will exist for students who want to work. Students who have not previously worked for BC and are hired for the first time need to bring original documentation with them (i.e., valid U.S. Passport, or valid driver’s license AND social security card) to complete their Form I-9 requirement before beginning to work. Students should refer to the Student Employment web page for additional details of the documents they should bring with them to campus.


Spring 2021 Permit Pickup

Starting Thursday, January 21, permit pickup will be in Student Services. You do not need to schedule an appointment to pick up your permit.

Requesting a Parking Permit

Eligible undergraduate resident students and graduate students may order a parking permit by logging into and selecting Parking Permits and Citations under the Account and Personal Info tab.

You must request your parking permit in advance of coming to Lyons to pick it up.


We have changed our scanning process as a result of COVID-19. Please note the updated scanning protocol below.

  1. Scanning will be done once a week. Expect a seven-day wait period for exams to be processed.
  2. There must be a Scanning Center Information Sheet attached to every group of exams. This will allow for the scanning process to run smoothly and will eliminate any processing delays.
  3. Place your answer key bubbled in the same bubble sheets used for the exam on top of the completed student exam sheets.
  4. Insert the answer key and exams in a sealed envelope, which should be labeled with the instructor's name and the course number.
  5. Please drop off all exams at the drop box in Lyons Hall. We are not accepting office drop-offs.
  6. You must schedule a time to pick up the exam once it has been processed. This will be conducted via e-mail.

We strongly encourage the use of Scanning Services only if it is a necessity. Given the fact that these will be paper forms, there is a large health concern when processing them.

Academic Services, of the Office of Student Services, provides trans-optic forms (more commonly known as scan or bubble sheets) and scanning services for the BC community. 

Marika Cerbone, the Opt Scanning Coordinator, can be reached by telephone (617-552-4984) or by e-mail (

Services provided:

  • Test scanning-classroom quizzes, monthly tests, midterm and final exams
  • Student scores
  • Class frequency distributions
  • Class statistics
  • Item analysis

Frequently Asked Questions