This page will be expanded and updated on a necessary and frequent basis.
The Office of Student Services is currently closed to walk-in traffic. We will continue to operate remotely to answer your calls and e-mails. Please check this site to confirm our re-opening prior to coming to the office.
Billing & Student Accounts
Will students receive refunds of optional Meal Plans?
We did not automatically refund optional Meal plans (Flex, dining dollars, etc.) for spring in the event students returned to campus. If you are a Freshmen–Junior, all optional plans will automatically roll to next semester with no forfeiture of any of the base or bonus amounts. Seniors can either leave the funds on their account in case they return and it will be automatically refunded in May if they do not. Alternatively, they can contact Student Services and request the credit be posted to their account now and we will process it for you.
Can I request a medical insurance refund?
Unfortunately no. Boston College pays the insurance company the premiums for the insurance at the beginning of the semester. The insurance company has confirmed that since classes are continuing and the insurance is in effect they will not be refunding premiums. The insurance remains in effect and qualified claims both in the U.S. and abroad will still be honored.
How should I make payments?
Due to procedural changes and recommended social distancing of Credit Collection staff and students, we encourage all students take steps early in the summer to resolve their tuition accounts:
- View your bill online on My Bill in the Agora Portal and create an Authorized Payer.
- Sign up for the QuikPay Payment Plan now to spread payments throughout the summer and fall.
- Apply for Parent Plus loans to ensure that the disbursement of funds occurs before students arrive on campus.
- Submit private loan applications now.
- Request funds from University Savings Plans, 529 plans, and other resources early as they often take three weeks to arrive.
- Initiate foreign wire transfers now to ensure the arrival of funds on or before August 10 in order to utilize on-campus services and drop/add courses.
- First-time recipients of Direct Student Loans should sign their Master Promissory Notes and complete Entrance Counseling (at Studentaid.gov) before coming to campus this summer to allow for proper transfer of funds.
- Waive Medical Insurance (if applicable) in the Agora Portal.
- Contact the Credit and Collection staff early for guidance and account resolution.
All payments to Student Accounts are still due and University policies remain in effect. If you are having difficulty making a payment please contact the office during regular business hours, and we will assist you in making a payment.
What if I'm unable to make payments on my Boston College student loan?
You may be eligible to apply for a special Administrative Forbearance that can be applied to your Federal Perkins loan anytime between March 1, 2020 and September 20, 2020.
While interest still accrues on the loan, the forbearance will not count against your 36 months of entitlement eligibility (Perkins loans have 36 months of forbearance available on the loan—the administrative forbearance is in addition to the 36 months). Perkins loans that are already in a deferment or forbearance status, as well as loans in bankruptcy proceedings, loans at a Collection agency, and loans that are more than 9 months past due are not eligible for the administrative forbearance.
To begin, print out an Administrative Forbearance form. In section 1, check the box for “other”. In the box below, write a brief explanation of your hardship. Completed forms can be scanned and e-mailed to email@example.com.
The Administrative Forbearance option is available for Federal Perkins loans only. However, borrowers of a Boston College Institutional loan, including BC Law and Sharp loans, are encouraged to reach out to us to determine eligibility for other types of deferment. Visit our Loan Deferment page to print out a deferment or forbearance form. Completed forms can be scanned and e-mailed to firstname.lastname@example.org. If you have questions, please call Student Services at 617-552-330 or 800-294-0294.
Was eligibility for spring 2020 Dean's List affected by the expanded pass/fail policy?
The Dean's List recognizes the achievement of undergraduates semester by semester. Students will be classified into two groups: First Honors (3.700–4.000) and Second Honors (3.500–3.699).
For spring 2020, in order to have been eligible for the Dean's List, students must have earned at least 12 or more credits in courses evaluated with a letter grade, excluding the P (pass) grade, and receive a passing grade in all courses. Students who failed a course and students who received an incomplete grade were not be eligible for the Dean's List.
Where can I find my degree audit online?
- Log into your Agora Portal
- Under Academics and Courses, click on Degree Audit
- Select current or simulated degree audit and click Continue with Audit
- Select Your Web Browser and select request degree audit to retrieve the degree audit on your screen
How can I get a Course Substitution and Waiver Form or Course Approval Form signed by a department and submit it to Student Services?
Course Substitution and Waiver process: Students should contact the department of the course they need to update. After consultation, the department will then fill the form out with the required information and submit on behalf of the student. Their submission is their approval of the substitution or waiver.
Courses Approval Process: The student initiates this form (found on the Academics Forms page). The student submits the form, and it will be routed to the appropriate department or Dean for approval. The student will receive an e-mail confirmation from Student Services once processed. If you cannot use the Google form, please use the editable PDF on the forms page and submit to the appropriate department via e-mail.
Are changes being made to the fall 2020 schedule of courses due to COVID-19?
Beginning in early July, the University will be making changes to the classroom schedule and room locations to meet safety requirements due to COVID-19. Some courses will be taught online (synchronous or asynchronous), some in classrooms, and some as a combination thereof (in-class and online hybrid instruction). Changes to courses will be made over the next several weeks and should not be considered final until you receive an e-mail from the University stating as much. Note: The University reserves the right to make additional changes at a later date if it deems necessary.
Additional Pass/Fail Information
On March 18, 2020, Boston College announced several changes to academic policies for the spring 2020 semester only, including taking courses pass/fail and extending the drop and withdrawal deadlines. Below are answers to some of the original FAQs that still apply to students who chose to take a course pass/fail.
If I designated a Core course as pass/fail, did it fulfill the respective Core requirement?
Core courses that were taken pass/fail fulfilled the Core requirement if the student recieved a pass. If the student failed the course, then the Core requirement was not fulfilled.
If I designated a required course for my concentration/major/minor as pass/fail, did it fulfill the respective requirement?
Courses required for a concentration/major/minor that were taken pass/fail fulfilled the requirement if the student received a pass. If the student failed the course, then the respective requirement was not fulfilled.
Did I receive credits for my pass/fail course?
If you passed the course, then you earned credits. For example, if you took a 3-credit course pass/fail and passed the course, then you received 3 credits. If you did not pass the course, then you did not receive credits.
How does a pass/fail course affect my GPA?
Students do not receive GPA credit if they pass a course designated as pass/fail. However, failing a 3-credit course results in 3 credits of 0.0 added to the student's GPA. If a student takes five classes designated as pass/fail and passes them all, then the term GPA will be 0.0 but not counted into the student's GPA.
How does a pass/fail appear on a transcript?
On your transcript, a P or F will appear where a grade typically would be.
How will future employers view pass/fail on a transcript?
The truth is, we do not know how an employer would view a pass/fail. However, many of our peer institutions instituted similar policies for the spring 2020 semester.
How will pass/fail grades look on graduate school applications?
Similar to the question above, we do not know how pass/fail courses would be viewed on a graduate school application. It is best to check with those institutions to see if they have made a statement about how pass/fail courses will be handled.
Did my degree audit change when I elected to take a course pass/fail?
Pass/fail courses that were used to fulfill requirements dropped down as electives to the bottom of a student's degree audit. Student Services reviewed changes to students' degree audits and moved courses back to fulfill the appropriate requirements.
Diplomas and Transcripts
Can I still order transcripts?
Yes; however, due to the limitations of staff working from home there may be a significant delay in processing your request. Please plan accordingly. If you need assistance please refer to our transcript web page, www.bc.edu/transcript, or contact the office during regular business hours.
I have requested a diploma replacement—will it still be delivered to me?
The Office of Student Services is currently operating remotely. Not being in the office will mean some delays to our diploma replacement delivery services. We will process these as soon as we are able.
I graduated in May—how will I receive my diploma?
Due to the current COVID-19 pandemic the delivery of diplomas, which are traditionally handed out at Commencement, will be mailed to your home address on file after May 18.
To ensure the correct delivery address, we asked students to log into the Agora Portal and confirm/update their home addresses as soon as possible. On Friday, May 1, at 5 p.m. EDT, any student who did not confirm/update their address was presented with an alert after logging into their Agora Portal. Those students were directed to confirm/update their home address for diploma mailing purposes. No additional Portal functions were available to students until the address confirmation/update was completed. We recommended students to update/confirm their home address immediately to avoid any interruption to Portal services.
Students were able to update/confirm their home address by selecting the “Address/Phone/Emergency Contact” link in their Agora Portal account (located under the Account and Personal Info section).
Note: Students could choose to change their home address to an alternate address for the purpose of receiving their diploma. However, students were advised that after receiving their diploma they may wish to change the address back to guarantee future correspondence from the University.
We are still unable to offer in-person pickup of diplomas at this time.
BC ID Cards
If I am still on campus and need a BC student ID what should I do?
Please see the Boston College Police Department in Maloney Hall—they will produce a new ID for you. Please note that ID pictures cannot be updated.
What medically-necessary COVID-19 medical expenses will Blue Cross Blue Shield cover?
Blue Cross Blue Shield has waived member cost share (co-pays, co-insurance, and deductibles) for many medically-necessary COVID-19 medical expenses. You can find more details on their Coronavirus Resource Center page here: https://home.bluecrossma.com/coronavirus.