Coronavirus Protocols

As of Monday, September 14, Student Services has reopened for walk-in service.

Effective Monday, September 14, the Office of Student Services is open again for walk-in service. You no longer need an appointment to meet with a member of the General Services team in person for any of our normal services including student employment, ID cards, and parking permits. We still require the wearing of a face mask, and please pay attention to the social distancing markings on the floors. Students wishing to schedule an appointment with their Financial Aid Officer, Credit and Collections staff, or Academic Recorder must call for a phone appointment at 800-294-0294 or 617-552-3300.

Thank you very much for your patience as we work through these challenges together.

 

Online Self-Service Center

As has been the case since March, our office has remained open for phone calls and e-mails and we will continue to offer these services in the fall. Our phone number is 617-552-3300 and 800-294-0294. Our e-mail address is studentservices@bc.edu. Our office hours, including extended hours for opening, are available on our About web page.

For official University COVID-19 updates, visit www.bc.edu/coronavirus. For information regarding international students, visit www.bc.edu/oiss.

You no longer need an appointment to meet with one of the Front Counter Staff in person. We are now accepting walk-ins during regular business hours.

For a phone call meeting with your Financial Aid Counselor, Credit and Collections Officer or Academic Recorder, please contact Student Services at 800-294-0294 or 617-552-3300 for an appointment.

The Coronavirus Aid, Relief, and Economic Security (CARES) Act established an approximately $14b Higher Education Emergency Relief Fund (HEERF), which allocated 75% of the funding to institutions of higher education based on the number of each institution's Pell Grant recipients and the remaining 25% based upon each institution's remaining total student's Full-Time Enrollment. Under this metric, Boston College was allocated approximately $6.4m. Pursuant to the CARES Act, institutions are obligated to use at least half of their allocated funding for emergency student financial aid grants. The remaining portion of an institution's CARES Act funding may be used for certain other expenses relating to the disruption of campus operations due to COVID-19. The Department of Education has made the student portion of this CARES Act funding available first. 

As a condition to receiving the emergency student financial aid portion of its CARES Act funding, the University signed and returned to the Department of Education a Certification and Agreement affirming that Boston College will, in accordance with the requirements of the CARES Act, use no less than 50% of its total CARES Act funding to provide emergency financial aid grants to students. That Certification was signed by Boston College on June 5, 2020. On August 6, Boston College received the approval to receive the funding from the Department of Education and the funds will be received by the institution in late August.

Per the CARES Act, this portion can only be distributed to students who are eligible to participate in federal financial aid programs under Section 484 in Title IV of the Higher Education Act of 1965, were enrolled for the full spring semester and were not enrolled in a fully online program. Boston College had 6,680 students who submitted a Free Application for Federal Student Aid (FAFSA) for the spring 2020 semester, 4,683 of whom were undergraduates. As of late August 2020, from the $3,224,288 of the student portion of the CARES Act funding, Boston College has distributed grants of up to $2,000 to more than 1,550 undergraduate students with the highest demonstrated financial need as calculated by the FAFSA to cover expenses related to the disruption of campus operations in the Spring of 2020 due to the COVID pandemic for a total of $2,836,643.  Specifically, these grants were given to undergraduate students whose family contribution toward educational expenses as calculated by the FAFSA, was $10,000 or less during the 2019–2020 academic year. Boston College has also distributed grants of $350 to more than 700 graduate students with the highest demonstrated financial need, as calculated by the FAFSA, to cover expenses related to the disruption of campus operations due to the COVID pandemic for a total of $245,700. Specifically, these grants were given to those graduate students whose family contribution toward educational expenses, as calculated by the FAFSA, was $0 during the 2019–2020 academic year.

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To reduce the number of offices that students must visit to complete certain transactions we have moved a number of paper processes online for the fall 2020 semester. Many academic paper forms, such as the Course Override and Degree Audit Substitution and Waiver forms, will be offered online-only and routed virtually for approval. These forms will be available on our Academic Forms web page beginning August 17. While the paper version of these forms will remain on the Academic Forms web page until the electronic ones are available we recommend that you do not utilize them. After August 17, only the electronic version will be honored.

You do not need an appointment to get a new or replacement ID. Simply come to Lyons Hall Room 103 during our normal business hours. Students needing a replacement ID must report it lost on the Portal before coming to the office for a replacement.

Students seeking employment on campus should consult the job listings at www.bc.edu/studentemployment for available positions. Although the variety and quantity of positions may be different from past semesters as a result of COVID-19, job opportunities will exist for students who want to work. Students who have not previously worked for BC and are hired for the first time need to bring original documentation with them (i.e., valid U.S. Passport, or valid driver’s license AND social security card) to complete their Form I-9 requirement before beginning to work. Students should refer to the Student Employment web page for additional details of the documents they should bring with them to campus.

Fall 2020 Permit Pickup

Starting Monday, September 14, permit pickup will be in Student Services. You do not need to schedule an appointment to pick up your permit.

Requesting a Parking Permit

Eligible undergraduate resident students and graduate students may order a parking permit by logging into www.bc.edu/myservices and selecting Parking Permits and Citations under the Account and Personal Info tab.

You must request your parking permit in advance of coming to Lyons to pick it up.

We have changed our scanning process as a result of COVID-19. Please note the updated scanning protocol below.

  1. Scanning will be done once a week. Expect a seven-day wait period for exams to be processed.
  2. There must be a Scanning Center Information Sheet attached to every group of exams. This will allow for the scanning process to run smoothly and will eliminate any processing delays.
  3. Place your answer key bubbled in the same bubble sheets used for the exam on top of the completed student exam sheets.
  4. Insert the answer key and exams in a sealed envelope, which should be labeled with the instructor's name and the course number.
  5. Please drop off all exams at the drop box in Lyons Hall. We are not accepting office drop-offs.
  6. You must schedule a time to pick up the exam once it has been processed. This will be conducted via e-mail.

We strongly encourage the use of Scanning Services only if it is a necessity. Given the fact that these will be paper forms, there is a large health concern when processing them.


Academic Services, of the Office of Student Services, provides trans-optic forms (more commonly known as scan or bubble sheets) and scanning services for the BC community. 

Marika Cerbone, the Opt Scanning Coordinator, can be reached by telephone (617-552-4984) or by e-mail (scanning@bc.edu).

Services provided:

  • Test scanning-classroom quizzes, monthly tests, midterm and final exams
  • Student scores
  • Class frequency distributions
  • Class statistics
  • Item analysis
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