Contact
Boston College
Office of Student Services
Lyons Hall 103
140 Commonwealth Avenue
Chestnut Hill, MA 02467
Phone
617-552-3300 or 800-294-0294
Students are assigned a counselor according to the first letter of their last name. The counselors' assigned alphabetical range will appear after their names. These assignments are subject to change.
Ebony Marsala, Director, Financial Aid
Deb Aaron, Associate Director, Financial Aid Compliance
Undergraduate Financial Aid
| Counselor | Caseload | Contact |
|---|---|---|
| Brian Swenson Associate Director, Financial Aid Systems & Analytics, Undergraduate Financial Aid |
A | brian.swenson.1@bc.edu |
| Derek Lewis Assistant Director, Undergraduate Financial Aid |
B, E | derek.lewis@bc.edu |
| Erica Davis Assistant Director, Undergraduate Financial Aid |
C | erica.davis.2@bc.edu |
| Michelle DiGioia, Senior Assistant Director, Undergraduate Financial Aid |
D, N | michelle.digioia@bc.edu |
| Nick Rendon Assistant Director, Undergraduate Financial Aid |
F, G | nick.rendon@bc.edu |
| Hilary Ferrie Associate Director, Undergraduate Financial Aid |
H, O | hilary.ferrie@bc.edu |
| Melissa Metcalf Associate Director, Undergraduate Financial Aid |
I, T, X | melissa.metcalf@bc.edu |
| Susan McLaughlin Senior Assistant Director, Undergraduate Financial Aid |
J, K, Q | susan.mclaughlin.2@bc.edu |
| Erica Lewis Senior Assistant Director, Undergraduate Financial Aid |
L, U, Z | erica.lewis@bc.edu |
| TBD, Undergraduate Financial Aid | Ma–Mc, V, Y | Please contact Student Services for assistance. |
| Kara Deckard Assistant Director, Undergraduate Financial Aid |
Md–Mz, P | kara.deckard@bc.edu |
| Melissa McKeon Senior Assistant Director, Undergraduate Financial Aid |
R, W | melissa.mckeon@bc.edu |
| Michelle Widrick Assistant Director, Undergraduate Financial Aid |
S | michelle.widrick@bc.edu |
Graduate and Law Financial Aid
| Counselor | Caseload | Contact |
|---|---|---|
| Elaine Holloman Assistant Director, Graduate and Law Financial Aid |
A–F, S–Z | elaine.holloman@bc.edu |
| Marsia Hill Kreaime Associate Director, Graduate and Law Financial Aid |
G–R | marsia.hill@bc.edu |
Student Employment
| Staff | Contact |
|---|---|
| Eriliza Guerrero Associate Director, Student Employment |
eriliza.guerrero@bc.edu |
| Maureen Nunes Student Employment Assistant |
maureen.nunes@bc.edu |
Chris Cordella, Director, Operations and Bursar, christopher.cordella@bc.edu, 2-8645
Establishes policy, priorities, and direction for credit and collections, Information Services, student loans, and Student Services support areas.
Linda Malenfant, Associate Director, Student Accounts and Cash Management, linda.malenfant@bc.edu, 2-0403
Responsible for implementing policy and procedures for Student Accounts and the Processing Support Area. Also responsible for recommending and implementing Student Account system changes. Ensures student accounts, payment systems, and billings are accurate and resolves any related issues.
Marina Avetisyan, Assistant Director, Student Accounts and Cash Management, marina.avetisyan@bc.edu, 2-4871
Jenna Brown, Assistant Director, Student Account Programs, jenna.brown@bc.edu, 2-3323
Responsible for managing student account projects, including refund approvals, medical insurance set-up and maintenance, alternative loan account reconciliation, and managing parking permit issuance.
Danny Ng, Direct Loan Specialist, danny.ng@bc.edu, 2-3314
Manage caseloads for collection and hold activity. Provide information and counseling on payment and deferral options for tuition.
Kathy Rosa, Associate Director, Student Account Receivables, kathleen.rosa@bc.edu, 2-4992
Responsible for managing the collection of tuition receivables, disbursement, and collection of campus-based student loans, cash processing, general administration, and accounting/reconciliation for the areas of student accounts and student loans. Responsible for Law School caseload.
Ted Hilli, Assistant Director, Student Account Receivables, theodore.hilli@bc.edu, 2-4974
Responsible for the management and collection of tuition receivables accounts. Oversees entire graduate caseload as well as the Woods College of Advancing Studies.
Amos Ettore, Credit and Collections Associate, amos.ettore@bc.edu. 2-4571
Derek Michaels, Credit and Collections Associate, derek.michaels@bc.edu, 2-0521
Responsible for undergraduate caseload (Le–Z).
Lisa Perri, Accounting and Collections Associate, lisa.perri@bc.edu, 2-2117
Responsible for undergraduate caseload (A–La).
Anthony Raymond, Loan Collection Specialist, anthony.raymond.00@bc.edu, 2-3369
Oversees the collection of funds for the Campus-Based Loan programs and assists with administration of the loan programs.
Provide academic, financial, and auxiliary services to students, staff, and families. Maintain compliance with FERPA, explain loan policies and procedures, provide services related to student employment, financial aid, student accounts, process IDs, requests for parking permits, and answer questions concerning meal plans. You may contact the general student services staff at 2-3300.
Agnes Jordan, Associate Director, Student Support Services, agnes.jordan@bc.edu
Mark Schuman, Assistant Director, Student Support Services, mark.schuman@bc.edu
Matthew Meegan, Senior Student Services Associate, matthew.meegan@bc.edu
Betina Rodriguez, Senior Student Services Associate, betina.rodriguez@bc.edu
Cathy Samya, Senior Support Specialist, catherine.samya@bc.edu
Pamela Cugini-Giatras, Student Services Associate, pamela.cugini-giatras@bc.edu
Shannon Fiske, Student Services Associate, shannon.fiske@bc.edu
Rion Hallaran, Student Services Associate, rion.hallaran@bc.edu
Alyssa Hallinan, Student Services Associate, alyssa.hallinan@bc.edu
Terry Lepore, Student Services Associate, terrylynne.lepore@bc.edu
Patrick McMahon, Student Services Associate, patrick.mcmahon.3@bc.edu
Kathleen Packard, Student Services Associate, kathleen.packard@bc.edu
Cristina Regis, Student Services Associate, cristina.regis@bc.edu
Bryan Jones, University Registrar, bryan.jones.2@bc.edu, 2-4943
Ursula DellaPorta, Associate Registrar, Curriculum Management/Degree Audit, ursula.dellaporta@bc.edu, 2-4739
Whitney Hoyle, Associate Registrar, Academic Records/Grading/Commencement, Athletics Compliance Officer, whitney.hoyle@bc.edu, 2-2840
Amy Scangarello, Assistant Registrar, Registration, Grading, and Programs, amy.gribaudo@bc.edu, 2-2159
Christine Muller, Assistant Registrar, Transfer Articulation/Cross-Registration/Reporting, christine.muller@bc.edu, 2-3531
Walter Wrigley, Assistant Registrar, Curriculum Management and Scheduling, walter.wrigley@bc.edu, 2-3318
Jenna Burke, Assistant Registrar, Records—Undergraduate CSOM, Lynch, CSON, WCAS, Graduate CSON and WCAS, Law School, Exam Op-Scanning and Production, burkeuk@bc.edu, 2-4984
Jonathan Bernier, Assistant Registrar, Records—Graduate MCAS, Lynch, CSOM, STM and BCSSW, jonathan.bernier@bc.edu, 2-4872
TBD, Assistant Registrar, Records—Undergraduate MCAS, academicservices@bc.edu
Jeffrey Carter, Degree Audit Analyst, jeffrey.carter.2@bc.edu, 2-2028
Terry Riordan, Course Administration Specialist, theresa.riordan@bc.edu, 2-3304
TBD, Assistant Director, Communications, Office of Student Services
Joshua Bocher, Senior Communications Specialist, Office of Student Services, joshua.bocher@bc.edu, 2-1494
Jen Mack, Director, Student Information Services, jennifer.mack@bc.edu, 2-8015
Greg Keswick, Associate Director, Student Information Services, gregory.keswick@bc.edu, 2-0728
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on enrollment management and the Slate CRM implementation.
Julie Devi, Systems Support Analyst (temporary), julie.devi@bc.edu
Manages the online course and advisor evaluation systems used by all students, faculty, and administrators. Provides implementation and post-implementation support for the Slate CRM project.
Academic and Enrollment Systems
Joyce Mappes, Associate Director, Academic and Enrollment Systems, joyce.lezberg@bc.edu, 2-4966
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on financial aid, academic affairs, reporting, and legacy system support.
Candice Chrysostom, Senior Business Systems Analyst, candice.chrysostom@bc.edu, 2-2058
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Edward Gee, Senior Business Systems Analyst, edward.gee.2@bc.edu, 2-3577
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Kristen Songer, Business Systems Analyst, kristen.adrien@bc.edu
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Gillian Rolfsen, Student System Information Specialist, gillian.rolfsen@bc.edu, 2-3397
Provides computer, data analytic support, and survey research for staff in Student Services.
Student Financial Systems
Jeff Beardsworth, Associate Director, Student Financial Systems, jeffrey.beardsworth@bc.edu, 2-3324
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on student financial systems.
Shafiq Sattar, Senior Business Systems Analyst, mohammad.sattar@bc.edu, 2-1335
Brennan Harkin, Business Systems Analyst, brennan.harkins@bc.edu. 2-1139
Responsible for the research and analysis of Student Financial Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Diego Burbano, Business Systems Analyst, burbanod@bc.edu, 2-3305
Responsible for the research and analysis of Student Financial Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Jane McGuire, Administrative Assistant—Human Resources, jane.mcguire@bc.edu, 2-4972
Manages office operations including events, purchasing, payroll, hiring, student employees, budget, travel, and purchasing. Responds to subpoenas.