Contact
As of Monday, September 14, Student Services has reopened for walk-in service.
Effective Monday, September 14, the Office of Student Services is open again for walk-in service. You no longer need an appointment to meet with a member of the General Services team in person for any of our normal services including student employment, ID cards, and parking permits. We still require the wearing of a face mask, and please pay attention to the social distancing markings on the floors. Students wishing to schedule an appointment with their Financial Aid Officer, Credit and Collections staff, or Academic Recorder must call for a phone appointment at 800-294-0294 or 617-552-3300.
Thank you very much for your patience as we work through these challenges together.
Boston College
Office of Student Services
Lyons Hall 103
140 Commonwealth Avenue
Chestnut Hill, MA 02467
Phone
617-552-3300 or 800-294-0294
Send financial aid forms to:
OR
Boston College Financial Aid Processing Center
P.O. Box 67486
Chestnut Hill, MA 02467
Students are assigned a counselor according to the first letter of their last name. The counselors' assigned alphabetical range will appear after their names. These assignments are subject to change.
Mary McGranahan, Director, Financial Aid
Undergraduate Financial Aid
| Counselor | Caseload | Contact |
|---|---|---|
| Brian Swenson Associate Director, Financial Aid Systems and Undergraduate Financial Aid |
A | brian.swenson.1@bc.edu |
| Angelica Fisichella Senior Assistant Director, Undergraduate Financial Aid |
B, E | angelica.fisichella@bc.edu |
| James McCarron Assistant Director, Undergraduate Financial Aid |
C | james.mccarron@bc.edu |
| Michelle DiGioia, Senior Assistant Director, Undergraduate Financial Aid |
D, N | michelle.digioia@bc.edu |
| Nick Rendon Assistant Director, Undergraduate Financial Aid |
F, G | nick.rendon@bc.edu |
| Hilary Ferrie Senior Assistant Director, Undergraduate Financial Aid |
H, O | hilary.ferrie@bc.edu |
| Melissa Metcalf Associate Director, Undergraduate Financial Aid |
I, T, X | melissa.metcalf@bc.edu |
| Susan McLaughlin Senior Assistant Director, Undergraduate Financial Aid |
J, K, Q | susan.mclaughlin.2@bc.edu |
| Erica Lewis Senior Assistant Director, Undergraduate Financial Aid |
L, U, Z | erica.lewis@bc.edu |
| TBD (Please contact Student Services) | Ma–Mc, V, Y | 617-552-3300 or 800-294-0294 |
| Kara Deckard Assistant Director, Undergraduate Financial Aid |
Md–Mz, P | kara.deckard@bc.edu |
| Melissa McKeon Senior Assistant Director, Undergraduate Financial Aid |
R, W | melissa.mckeon@bc.edu |
| Michelle Widrick Assistant Director, Undergraduate Financial Aid |
S | michelle.widrick@bc.edu |
Graduate and Law Financial Aid
| Counselor | Caseload | Contact |
|---|---|---|
| Elaine Holloman Assistant Director, Graduate and Law Financial Aid |
A–F, S–Z | elaine.holloman@bc.edu |
| Marsia Hill Kreaime Associate Director, Graduate and Law Financial Aid |
G–R | marsia.hill@bc.edu |
Student Employment
| Staff | Contact |
|---|---|
| Eriliza Guerrero Assistant Director, Student Employment |
eriliza.guerrero@bc.edu |
| Maureen Nunes Student Employment Assistant |
maureen.nunes@bc.edu |
Chris Cordella, Director, Operations and Bursar, christopher.cordella@bc.edu, 2-8645
Establishes policy, priorities, and direction for credit and collections, Information Services, student loans, and Student Services support areas.
Linda Malenfant, Associate Director, Student Accounts and Cash Management, linda.malenfant@bc.edu, 2-0403
Responsible for implementing policy and procedures for Student Accounts and the Processing Support Area. Also responsible for recommending and implementing Student Account system changes. Ensures student accounts, payment systems, and billings are accurate and resolves any related issues.
Jenna Brown, Student Account Specialist, jenna.brown@bc.edu, 2-3323
Responsible for managing student account projects, including refund approvals, medical insurance set-up and maintenance, alternative loan account reconciliation, and managing parking permit issuance.
Pauline Inzodda, Student Loan and Accounts Support Specialist, pauline.inzodda@bc.edu, 2-4871
Responsible for processing campus-based loans.
Danny Ng, Direct Loan Specialist, danny.ng@bc.edu, 2-3314
Manage caseloads for collection and hold activity. Provide information and counseling on payment and deferral options for tuition.
Kathy Rosa, Associate Director, Student Account Receivables, kathleen.rosa@bc.edu, 2-4992
Responsible for managing the collection of tuition receivables, disbursement and collection of campus based student loans, cash processing, general administration, and accounting/reconciliation for the areas of student accounts and student loans. Responsible for Law School caseload.
Ted Hilli, Assistant Director, Student Account Receivables, theodore.hilli@bc.edu, 2-4974
Responsible for the mangement and collection of tuition receivables accounts. Oversees undergraduate caseload (F–La).
Derek Michaels, Credit and Collections Associate, derek.michaels@bc.edu, 2-0521
Responsible for undergraduate caseload (Le–Z).
Lisa Perri, Accounting and Collections Associate, lisa.perri@bc.edu, 2-2117
Responsible for undergraduate caseload (A–E).
Anthony Raymond, Loan Collection Specialist, anthony.raymond.00@bc.edu, 2-3369
Oversees the collection of funds for the Campus Based Loan programs and assists with administration of the loan programs.
Provide academic, financial, and auxiliary services to students, staff, and families. Maintain compliance with FERPA, explain loan policies and procedures, provide services related to student employment, financial aid, student accounts, process IDs, requests for parking permits, and answer questions concerning meal plans. You may contact the general student services staff at 2-3300.
Agnes Jordan, Associate Director, Student Support Services, agnes.jordan@bc.edu
Mark Schuman, Assistant Director, Student Support Services, mark.schuman@bc.edu
Pamela Fraser, Senior Student Services Associate, pamela.fraser@bc.edu
Matthew Meegan, Senior Student Services Associate, matthew.meegan@bc.edu
Betina Rodriguez, Senior Student Services Associate, betina.rodriguez@bc.edu
Cathy Samya, Senior Support Specialist, catherine.samya@bc.edu
Jonathan Bernier, Student Services Associate, jonathan.bernier@bc.edu
Diego Burbano, Student Services Associate, diego.burbano@bc.edu
Pamela Cugini-Giatras, Student Services Associate, pamela.cugini-giatras@bc.edu
Derrick Higgs, Student Services Associate, derrick.higgs@bc.edu
Elissa Krasner, Student Services Associate, elissa.krasner@bc.edu
Rosalyn Leshin, Student Services Associate, rosalyn.leshin@bc.edu
Cristina Regis, Student Services Associate, cristina.regis@bc.edu
Kathleen Packard, Student Services Associate, kathleen.packard@bc.edu
Kathleen Toner, Student Services Associate, kathleen.toner@bc.edu
Mary French, University Registrar, mary.french@bc.edu, 2-4943
Ursula DellaPorta, Associate Registrar, Curriculum Management/Degree Audit, ursula.dellaporta@bc.edu, 2-4739
Whitney Hoyle, Associate Registrar, Academic Records/Grading/Commencement, whitney.hoyle@bc.edu, 2-2840
Dongning Bai, Assistant Registrar, Transfer Articulation/Cross-Registration/Internal Academic Data, dongning.bai@bc.edu, 2-2159
TBD (contact Whitney Hoyle), Supervisor, Academic Records Undergraduate MCAS, Athletics Compliance Officer
Marika Cerbone, Academic Record Specialist Undergraduate CSOM, Lynch, CSON, WCAS, Graduate CSON and WCAS, Law School, Exam Op-Scanning and Production, marika.cerbone@bc.edu, 2-4984
Karen Livingston, Academic Record Specialist Graduate MCAS, Lynch, CSOM, STM and BCSSW, karen.livingston@bc.edu, 2-4872
Terry Riordan, Course Administration Specialist, theresa.riordan@bc.edu, 2-3304
David Ayers, Assistant Director, Communications, Office of Student Services, david.ayers@bc.edu, 2-3667
Joshua Bocher, Communication Specialist, Office of Student Services, joshua.bocher@bc.edu, 2-1494
Jen Mack, Director, Student Information Services, jennifer.mack@bc.edu, 2-8015
Greg Keswick, Associate Director, Student Information Services, gregory.keswick@bc.edu, 2-0728
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on enrollment management and the Slate CRM implementation.
Julie Zupan, Systems Support Analyst (temporary), julie.zupan@bc.edu, 2-4759
Manages the online course and advisor evaluation systems used by all students, faculty, and administrators. Provides implementation and post-implementation support for the Slate CRM project.
Academic and Enrollment Systems
Joyce Mappes, Associate Director, Academic and Enrollment Systems, joyce.lezberg@bc.edu, 2-4966
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on financial aid, academic affairs, reporting, and legacy system support.
Candice Chrysostom, Senior Business Systems Analyst, candice.chrysostom@bc.edu, 2-2058
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Robert Brockman, Business Systems Analyst, robert.brockman@bc.edu
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Daniel Higgins, Business Systems Analyst, daniel.higgins.3@bc.edu
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Anupriya Sharma, Business Systems Analyst, anupriya.sharma@bc.edu, 2-4979
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Kristen Songer, Business Systems Analyst, kristen.adrien@bc.edu, 2-6389
Responsible for the research and analysis of Student Academic and Enrollment Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Gillian Rolfsen, Student System Information Specialist, gillian.rolfsen@bc.edu, 2-3397
Provides computer, data analytic support, and survey research for staff in Student Services.
Student Financial Systems
Jeff Beardsworth, Associate Director, Student Financial Systems, jeffrey.beardsworth@bc.edu, 2-3324
Provides project management and business analysis for all facets of university student system projects. Directs activities related to the development, maintenance, and enhancement of current university academic and financial systems, with a focus on student financial systems.
Shafiq Sattar, Senior Business Systems Analyst, mohammad.sattar@bc.edu
Brennan Harkin, Business Systems Analyst, brennan.harkins@bc.edu
Responsible for the research and analysis of Student Financial Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Iliya Yanachkov, Associate Business Systems Analyst, iliya.yanachkov@bc.edu, 2-3371
Responsible for the research and analysis of Student Financial Systems including business requirement definition and documentation, test strategy, plans, documentation, execution and reporting, project implementation, systems training and vendor, stakeholder and relationship management.
Jane McGuire, Administrative Assistant—Human Resources, jane.mcguire@bc.edu, 2-4972
Manages office operations including events, purchasing, payroll, hiring, student employees, budget, travel, and purchasing. Responds to subpoenas.