Finding Help

Boston College is committed to providing robust teaching support for all its instructors, a responsibility that is shared across multiple offices and units on campus. If you ever have a question about who to contact with a question or request, please reach out to the CTE at, and we’ll help connect you to the right group. Plus, you can also find a brief overview of where to go with different concerns below.

BC LMS Support

  • Student support for Canvas, Zoom, and Panopto

Center for Digital Innovation in Learning

  • Support for fully asynchronous online courses

Canvas Administrators (CDIL)

  • Canvas technical questions
  • Support for Lockdown Browser (for use in a classroom)

ITS Technology Consultants

  • Basic Zoom questions and support
  • Technical issues with your computer
  • Recommendations for personal technology purchases

ITS Classroom Services (Media Technology Services)

  • Classroom concerns (loans of microphones, using the projection system, etc.)

ITS Help Desk

  • Basic tech troubleshooting
  • Help with internet access on campus (Eduroam)

BC Libraries Subject Specialists

  • Integrating Library content into Canvas

BC Libraries Course Reserves and Resources

  • Information about requesting online course reserves integrated in Canvas
  • For particular questions about copyright and fair use, see Copyright Guidance for E-Reserves

Office for Institutional Diversity

  • Providing support to faculty for any instructional accommodation needs
  • Please contact with questions