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More Tech Support Forms at bc.edu/techforms

 

Regular Support Hours: Mon - Fri 8:30am - 6pm

Back-to-School Extended Support Hours 8/16 - 9/12:

Monday - Friday 8:30am - 8pm
Saturday - Sunday 9am - 5pm

Support for Learning Management Tools, including Canvas, Panopto & Zoom: https://bc-elocs.zendesk.com/hc

Walk-In Help Desk

The Walk-In Help Desk, located on O'Neill 3rd floor, provides assistance to users needing technology help with their computer's software, networking, virus removal, computer rebuild/reimage, and other such issues.

Phone: 617-552-8916

 

Regular Walk-In Help Desk Hours:

  • Monday-Friday  9am-5pm
    (including password resets & DUO changes)

Extended hours:

  • Weekdays: 5pm - 9pm
    (for printing support & limited general technology questions)

Technology Consultants

TCs are assigned to buildings or groups of departments, allowing them to develop relationships with faculty & staff in their area, while reporting to a central management team.

    

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