Finding Help
Boston College is committed to providing robust teaching support for all its instructors, a responsibility that is shared across multiple offices and units on campus. If you ever have a question about who to contact with a question or request, please reach out to the CTE at centerforteaching@bc.edu, and we’ll help connect you to the right group. Plus, you can also find a brief overview of where to go with different concerns below.
BC LMS Support
- Student support for Canvas, Zoom, and Panopto
Center for Digital Innovation in Learning
- Support for fully asynchronous online courses
Canvas Administrators (CDIL)
- Canvas technical questions
- Support for Lockdown Browser (for use in a classroom)
ITS Technology Consultants
- Basic Zoom questions and support
- Technical issues with your computer
- Recommendations for personal technology purchases
ITS Classroom Services (Media Technology Services)
- Classroom concerns (loans of microphones, using the projection system, etc.)
ITS Help Desk
- Basic tech troubleshooting
- Help with internet access on campus (Eduroam)
BC Libraries Subject Specialists
- Integrating Library content into Canvas
BC Libraries Media Services
- Preparing media for sharing with students through Canvas
BC Libraries Course Reserves and Resources
- Information about requesting online course reserves integrated in Canvas
- For particular questions about copyright and fair use, see Copyright Guidance for E-Reserves
Office for Institutional Diversity
- Providing support to faculty for any instructional accommodation needs
- Please contact accommodation@bc.edu with questions