Crucial Conversations

Crucial Conversations is a one-day program that teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.

Please note: There is a cost of $300 associated with the participant materials, which will be charged to your department’s budget. The materials include the Crucial Conversations book, participant workbook, cue cards and access to additional online support.


Crucial Conversations Model


Crucial Conversations model