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Frequently Asked Questions

boston college dining services

Questions

Q. Do you have a resource that explains the words and phrases unique to BC Dining?
Q.
How does the Mandatory Meal Plan work?

Q. Who is required to participate in the Mandatory Meal Plan?
Q. I am a first-year student who is required to enroll in the Mandatory Meal Plan. How do I purchase this meal plan?
Q. Does this meal plan guarantee me all my meals for the semester?
Q. What happens to my Mandatory Meal Plan funds if I miss a meal?
Q. What happens to funds left on my Mandatory Meal Plan at the end of the academic year? Do I get a refund?
Q. What should I do if I run out of meal plan funds before the semester ends?
Q. How do I open an optional Eagle-One account?
Q. How can I or my parents add money to my optional accounts?
Q. Can I make a cash withdrawal from my Eagle-One Card?
Q. What are the differences between Residential Dining Bucks and Eagle Bucks?
Q. Can I bring guests to a meal?
Q. Where can I find vegetarian and low fat foods on campus?
Q. How can I participate in the meal plan if I'm on a special diet?
Q. Can I replace my Mandatory Meal Plan with the Flex Dining Plan?
Q. What if I lose, misplace or damage my ID card?
Q. How can I ask other questions?

 


 

 

Questions and Answers

Q. Do you have a resource that explains the words and phrases unique to BC Dining?
A. Yes, take a look at our BC Dining Dictionary.

 

Q. How does the mandatory Residential Meal Plan work?
A. The mandatory Residential Meal Plan is not subsidized through tuition funds. This Meal Plan operates on a declining balance system, with each student's BC ID serving as the debit card.

 

Q. Who is required to participate in the mandatory Residential Meal Plan?
A. The mandatory Residential Meal Plan is required for all students living in the residence halls on Upper Campus and Newton Campus in Walsh Hall, Greycliff, 66 Commonwealth Avenue, Vanderslice Hall, 90 St. Thomas More Drive, and Stayer Hall.

 

Q. I am a first-year student who is required to enroll in the mandatory Residential Meal Plan. How do I purchase this Meal Plan?
A. All first-year students and anyone living in a residence hall that does not have a full kitchen will be automatically billed for the mandatory Residential Meal Plan. Sign and return the 'Office of Residential Life-Residency Agreement' as directed in the summer. When you arrive on campus, obtain your Eagle-One Card (BC ID) from the Student Services Office. Your mandatory Residential Meal Plan will be valid upon University registration approval.

 

Q. Does this Meal Plan guarantee me all my meals for the semester?
A. The mandatory Residential Meal Plan is based upon the average BC student consumer. The flexibility we offer allows each student to customize the program to their needs. While this plan meets many students' needs, BC Dining also offers a Maroon Upgrade and a Gold Upgrade that can add more spending power and flexibility to individual meal plans. 

 

Q. What happens to my mandatory Residential Meal Plan funds if I miss a meal?
A. Your account always maintains the balance from the last transaction. Regardless of what meals you miss, your money continues to roll over until the end of the academic year.

 

Q. What happens to funds left on my mandatory Residential Meal Plan at the end of the academic year? Do I get a refund?
A. Any remaining fall semester funds are carried over to spring semester in the same academic year. At the end of the academic year any remaining balance will be forfeited. Any Dining Bucks you may have remaining at the end of the academic year will continue to roll over until graduation at which time you will receive a 100% refund on any balance over $5. Your mandatory Residential Meal Plan will be active until 8:00 p.m. on Commencement Day.

 

Q. What should I do if I run out of Meal Plan funds before the semester ends?
A. You may purchase a Maroon Upgrade, Gold upgrade, or deposit additional funds to one of our optional Eagle-One accounts. Meal plan upgrades and deposits to your Flex Plan can be made at any time during the year through AGORA.

 

Q. How do I open an optional Eagle-One account?
A. Online! Everyone with a valid Eagle-One Card (BCID) has the ability to open a Flex Plan or Eagle Bucks account online. This includes graduate and law students, undergraduate students, and BC employees. Once you've activated your AGORA account you can make deposits anytime during the year, check your balances, and view your transaction history. Click here to view step-by-step instructions on how to add funds to dining accounts.

 

Q. How can I or my parents add money to my optional accounts?
A. You and your parents can make immediate deposits online through AGORA. The University accepts e-checks (electronic withdrawal from your checking or savings account), VISA or MasterCard. You may also charge up to $100 against your student account assuming that your account is paid in full. The University does not accept cash or checks for optional account deposits. All transactions must be done on-line through AGORA. For step by step instructions on how to add funds, visit the Eagle-One Card web site.

 

Q. Can I make a cash withdrawal from my Eagle-One Card?
A. No, your Eagle-One Card is not an ATM card. You do not have the ability to withdraw cash from it.

 

Q. What are the differences between Residential Dining Bucks and Eagle Bucks?
A. Residential Dining Bucks are only accepted at on-campus locations. Opening an Eagle Bucks account increases your spending flexibility by allowing purchases at BC bookstores, residence hall laundry facilities, and at a variety of off-campus retail and service locations. 

 

Q. Can I bring guests to a meal?
A. Yes! Guest meals may be paid for with your mandatory Residential Meal Plan funds or any of your Eagle-One accounts as long as you accompany your guests. Your guests may also pay with cash. Your BC ID card and the accounts on it are for your use only; no one may use another person's ID card, unless accompanied by that person.

 

Q. Where can I find vegetarian and low fat foods on campus?
A. Our vegetarian and low fat entrees are available campus-wide for breakfast, lunch, and dinner. In addition, many items like low fat yogurt, fresh fruit, hummus, and convenience salads are available throughout the day.

 

Q. How can I participate in the Meal Plan if I'm on a special diet?
A. Students with health concerns can schedule an appointment with our Registered Dietitian to discuss their dietary needs. Accommodations can be arranged by registering with the Office of Disabilities Services and following the steps described in the University protocol

 

Q. Can I replace my mandatory Residential Meal Plan with the Flex Dining Plan?
A. You may only elect to purchase the Flex Dining Plan instead of the Mandatory Meal Plan if you are not already bound by a Residential Room & Board contract that requires you to participate in the Mandatory Plan. First-year students are not eligible for this plan.

 

Q. What if I lose, misplace, or damage my ID card?
A. Report to the Boston College Student Services Office, Lyons Hall, as soon as possible. Student Services will issue a new card and reactivate your Meal Plan. Your old card will be deactivated and will no longer work at University restaurants or vending machines. Please be aware that you remain responsible for card usage prior to deactivation. Falsifying, altering, or misusing your own or anyone else's ID card in any way is strictly prohibited by the University.

 

Q. How can I ask other questions?
A. If your questions have not been answered by this page, please use this general questions form.