Joy Field’s research interests include service and manufacturing operations design, quality management, and operations strategy. Her recent research focuses on designing and managing service processes for improved efficiency and effectiveness, with an emphasis on the role of the customer co-producer. Her work has been published in a number of leading academic journals, including Academy of Management Journal, Decisions Sciences, Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, Production and Operations Management, and Strategic Management Journal.
Professor Field is the author of the book, Designing Service Processes to Unlock Value, now in its 3rd edition, published by Business Expert Press, which explores how service processes can be designed to leverage opportunities for service providers and customers to co-create value. She teaches courses at both the undergraduate and graduate levels, including operations strategy and consulting and quality management. Prior to her career in academia, she was an industrial engineer and financial analyst for Unisys.
Dr. Field serves on the Decision Sciences Institute Board of Directors, most recently as president. She previously chaired the Northeast Decision Sciences Institute conference and served as its president.