Faculty Directory

Joy M. Field

Associate Professor


Business Analytics


Dr. Joy Field’s research interests include service and manufacturing operations design, quality management, and operations strategy. Her recent research focuses on designing and managing service processes for improved efficiency and effectiveness, with an emphasis on the role of the customer co-producer. She has published her work in a number of leading academic journals, including Academy of Management JournalDecisions SciencesJournal of Operations ManagementManufacturing & Service Operations ManagementProduction and Operations Management, and Strategic Management Journal.  Dr. Field is the author of the book, “Designing Service Processes to Unlock Value,” published by Business Expert Press, which explores how service processes can be designed to leverage opportunities for service providers and customers to co-create value. She teaches courses at both the undergraduate and graduate levels, including operations management, service operations, operations strategy, quality management international management experience, and statistics. Prior to her career in academia, she was an industrial engineer and financial analyst for Unisys.

Selected Appointments and Awards

  • Associate Editor, Decision Sciences Journal (2006 Outstanding Editorial Board Member Award and 2012 Outstanding Associate Editor Award)
  • Associate Editor, Journal of Operations Management (2006 Best Reviewer Award; 2009 and 2011 Best Associate Editor Awards)
  • Editorial Review Board, Journal of Service Research
  • Editorial Review Board, Quality Management Journal 
  • Editorial Advisory Board, International Journal of Operations and Production Management (2007 Outstanding Reviewer Award)