Professor Xue's current research interests include service co-production and customer Efficiency Management (CEM), service delivery in multi-channel delivery systems, process design and contracting of knowledge-intensive services (e.g. consulting), and productivity and efficiency analysis of service industries including banking, consulting, retail and healthcare. Professor Xue currently serves as a principle investigator of a research project funded by the National Science Foundation (NSF): “Customer Efficiency and the Management of Multi-channel Service Delivery System”. Her past research projects include a project funded by Marketing Science Institute (MSI) and the Wharton E-Business Initiative that studies customer efficiency and e-business management. Professor Xue is an appointed Fellow of the Wharton Financial Institutions Center and a WeBi Fellow of the Wharton E-Business Initiative. Professor Xue's research has been published at Management Science, Manufacturing & Service Operations Management (M&SOM), Production and Operations Management (POM), and Journal of Service Research.
Professor Xue holds a PhD in Management Science and Applied Economics and an AM in Operations and Information Management from the Wharton School, University of Pennsylvania and a MSE in Systems Engineering from the School of Engineering and Applied Science, the University of Pennsylvania. She also holds a BE in Industrial Engineering and a BA in English from Tianjin University, China. Prior to coming to the U.S., she also studied in the master’s program of International Finance at Nankai University, China.