Dr. Joy Field’s research interests include service and manufacturing operations design, quality management, and operations strategy. Her recent research focuses on designing and managing service processes for improved efficiency and effectiveness, with an emphasis on the role of the customer co-producer. She has published her work in a number of leading academic journals, including Academy of Management Journal, Decisions Sciences, Journal of Operations Management, Manufacturing & Service Operations Management, Production and Operations Management, and Strategic Management Journal. Dr. Field is the author of the book, “Designing Service Processes to Unlock Value,” published by Business Expert Press, which explores how service processes can be designed to leverage opportunities for service providers and customers to co-create value. She teaches courses at both the undergraduate and graduate levels, including operations management, service operations, operations strategy, quality management international management experience, and statistics. Prior to her career in academia, she was an industrial engineer and financial analyst for Unisys.
Dr. Field serves on the Decision Sciences Institute Board of Directors. She has co-chaired the 2012 and 2013 Art & Science of Service conferences and is the conference chair for the 2015 Northeast Decision Sciences Institute conference.