Faculty Directory

Joy M. Field

Associate Professor


Business Analytics


Joy Field’s research interests include service and manufacturing operations design, quality management, and operations strategy. Her recent research focuses on designing and managing service processes for improved efficiency and effectiveness, with an emphasis on the role of the customer co-producer. Her work has been published in a number of leading academic journals, including Academy of Management JournalDecisions SciencesJournal of Operations ManagementJournal of Service ResearchManufacturing & Service Operations ManagementProduction and Operations Management, and Strategic Management Journal

Professor Field is the author of the book, Designing Service Processes to Unlock Value, now in its 3rd edition, published by Business Expert Press, which explores how service processes can be designed to leverage opportunities for service providers and customers to co-create value. She teaches courses at both the undergraduate and graduate levels, including operations strategy and consulting and quality management. Prior to her career in academia, she was an industrial engineer and financial analyst for Unisys.

Selected Appointments and Awards

  • Decision Sciences Institute Dennis E. Grawoig Distinguished Service Award, awarded at the Decision Sciences Institute Annual Conference, Chicago, November 2018.
  • Distinguished Teaching Award (Undergraduate), Boston College Carroll School of Management, May 2018.
  • Production and Operations Management Society College of Service Operations Distinguished Service Award, awarded at the Production and Operations Management Society Annual Conference, Houston, May 2018.
  • Associate Editor, Decision Sciences Journal (2006 Outstanding Editorial Board Member Award and 2012 Outstanding Associate Editor Award)
  • Operations Management Research, Area Editor
  • Decision Sciences Journal, Associate Editor (2012 Outstanding Associate Editor Award and 2006 Outstanding Reviewer Award)
  • Journal of Service Management, Associate Editor
  • Production and Operations Management Journal, Editorial Review Board

Professional Activities

Dr. Field serves on the Decision Sciences Institute Board of Directors, most recently as president. She previously chaired the Northeast Decision Sciences Institute conference and served as its president.