Faculty Research
A real-life moral and management crisis experienced by the president of the Academy of Management sparked a series of reflections by scholars including Jean Bartunek, the Robert A. and Evelyn J. Ferris Chair of Management and Organization; O’Connor Professor Michael Pratt; and Mary Ann Glynn, the Joseph F. Cotter Professor of Management and Organization and the director of research for the Winston Center for Leadership and Ethics. “Theorizing About an AOM President’s Response to Crisis and the Counter Responses it Evoked” appeared in the Journal of Management Inquiry.
Focusing on workers in their fifties and sixties, a Center for Retirement Research study found that the majority of nontraditional, benefits-lacking jobs are not merely way stations between jobs with retirement plans. Rather, older workers stay in such jobs for years. That means less income and more stress in their retirement years. “How Do Older Workers Use Nontraditional Jobs?” is slated to appear in the Journal of Pension Economics. The authors are Peter F. Drucker Chair in Management Sciences Alicia Munnell, the Center’s director; Geoffrey Sanzenbacher, a research fellow at the Center and associate professor of the practice of economics at the Morrissey College of Arts and Sciences; and Abigail Walters, senior research associate at the Center.
Professor of Accounting Jeffrey Cohen will see his study “Managing the Auditor-Client Relationship Through Partner Rotations: The Experiences of Audit Firm Partners” published in the Accounting Review. Cohen and colleagues conducted 20 interviews with highly experienced audit firm partners in order to investigate the auditor-client relationship through the lens of Social Exchange Theory.
Wiley has published a fourth edition of Corporate Financial Distress, Restructuring, and Bankruptcy: Analyze Leveraged Finance, Distressed Debt, and Bankruptcy, by Professor of Finance Edith Hotchkiss with Edward Altman of NYU Stern and new co-author Wei Wang of Queen’s University in Ontario. Wang, who likens the bankruptcy process to a trip to the hospital rather than the morgue, explains that this latest edition covers the Great Recession, the current turmoil in retail, and the emergence of a “bankruptcy industry.”
After interviewing 341 marketing leaders, Accenture Professor of Marketing Katherine Lemon and a colleague identified the top four challenges in effectively managing customer experience. They published their findings in an article, “CX Rx: How the Best Firms are Innovating and Competing on Customer Experience,” published on the American Marketing Association website.
Assistant Professor of Information Systems Zhuoxin Li and Professor of Information Systems Sam Ransbotham, the William S. McKiernan ’78 Family Faculty Fellow, have published (along with a co-author) a study that models the dynamics of crowdfunding. The researchers have identified a critical window of time for successful campaigns. “Coordination and Dynamic Promotion Strategies in Crowdfunding with Network Externalities” will appear in Production and Operations Management.
According to research by Nailya Ordabayeva (Marketing), many consumers assign more cachet to ephemeral luxury goods (e.g., a handbag from Louis Vuitton’s current seasonal collection) than they do to iconic luxury goods (e.g., the long-running Louis Vuitton Damier bag). The associate professor and her collaborators shared their findings in “What if Diamonds Did Not Last Forever? Signaling Status Achievement through Ephemeral Versus Iconic Luxury Goods,” forthcoming in Organizational Behavior and Human Decision Processes.
O’Connor Family Professor Michael Pratt, the Ph.D. director for organizational studies, co-authored an editorial essay, “The Tumult over Transparency: Decoupling Transparency from Replication in Establishing Trustworthy Qualitative Research,” that is already Administrative Science Quarterly’s second most downloaded paper ever. In it, the scholars criticize “the inappropriate transfer of quantitative logics to qualitative research” in management science.
A study by Min Zhao and Linda Salisbury, associate professors of marketing, is forthcoming in the Journal of Public Policy & Marketing. In “Active Choice Format and Minimum Payment Warnings in Credit Card Repayment Decisions,” the researchers examine how credit card companies’ online payment formats manage to elide the minimum payment warning disclosure that is mandatory on paper statements.