We recognize that the current experience of students is significantly affected by the ongoing pandemic as well as ongoing social justice struggles, and that these impact the mental health of our community. We also recognize the strong wish to have both a safe and connected experience in this year ahead. We will work together to provide ongoing support and care throughout these times. While we hope to remain on campus with in-person learning, we will adapt as needed to the public health requirements from the University, City, and State. We are hopeful that the significant measures being put in place will contribute to improved public health for all people at BC and well beyond our campus.
In order to provide the greatest level of access, University Counseling Services will be providing care through a hybrid form of services. This decision is based upon our significant experience and learning from the last year of utilizing telehealth, student input indicating a wish for flexible hybrid services, and current public health recommendations. We will remain open to in person services and available to schedule during our regular business hours (M-F 8:45- 4:45 EST) as long as that is supported by public health guidelines. Please be advised that in following public health requirements, all people entering Counseling Services will be required to wear a mask, and in person therapy may only be conducted with both clinician and students wearing masks. Individual therapy may be offered either by telehealth or in-person based on a discussion between the student and a clinician. Group therapies will be offered entirely through telehealth so as to maintain access for all students in case of any potential illness and to decrease potential extended close exposures. Emergency services duringdaytime open hours will be offered either in person or by phone as needed. Consultations to the broader community may also be offered either in person, by phone, or over a zoom platform.
We have adjusted our services in the following ways, and recognize that these plans could evolve:
- If you are seeking new services you may call 617-552-3310
and ask to either schedule a triage to determine the most appropriate ongoing treatment, or a same day consultation to work with you on problem solving the issue at hand.
- Boston College has partnered with Uwill, a leading mental health platform for colleges and universities, as an extension of UCS services available to Boston College students. This is a secure and convenient path to clinical services in this time of heightened needs. Access is quick and easy. You may access Uwill and register using your BC email. There is no cost to use Uwill. All actively enrolled BC Students are provided 90 teletherapy credits. If you use all of these credits then you may be eligible to receive 90 additional credits as part of a pool of shared UWill credits. These credits are distributed automatically based on availability/supply; you do not need to make any requests to access these credits. Video, phone, chat and message-based therapy options will all be available to you. Uwill is ready to be used now. You should not need much help, but just in case, Uwill offers support tools, including: FAQ and User Guide; Phone/email assistance at 1-833-998-9455 or firstname.lastname@example.org. We hope Uwill will be a useful resource to many of you. The telehealth platform and the counselors working within them are not controlled or supervised by BC, although you may be asked for your consent to share this information with UCS in order to coordinate care as needed. You may select your own counselor, and should review the consent carefully.
- Students who are studying remotely, are not in the state of Massachusetts, and are looking to connect with local clinicians for ongoing psychotherapy can access referrals through your insurance online search for local clinicians in your area, calling local hospital or nearby university counseling center for suggestions, or using these online resources (https://bc.thrivingcampus.com/; https://zencare.co/; https://www.psychologytoday.com/us). If you need additional help, please request a referral consultation appointment over the phone or in-person at UCS.
- Periodically we will be adding new resources to our website and encourage you to try those that may be appropriate for your needs.
Please help us better communicate with you and be aware of the following:
- UCS clinicians will generally send emails via Virtru, a secure encrypted email tool. You do not need to have Virtru on
your email to open and read the email from the clinician.
- Please check your Spam folder in case the encrypted email ends up there.
- Please note that a call from UCS might show up on your phone as unidentified phone number. If you missed the call, you can
call back at 617-552-3310.
- It would be extremely helpful to set up voicemail boxes and make sure it is not full so that we can leave you a message if needed.