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Arne Sorenson - 2018

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Arne Sorenson

President and Chief Executive Officer, Marriott International

A Conversation with Marriott International President and Chief Executive Officer Arne Sorenson

At the January 17 meeting of the Boston College Chief Executives Club, Marriott International President and Chief Executive Officer Arne Sorenson, who in 2012 became the third CEO in the company’s 90-year history, discussed the latest innovation efforts in the travel industry, the integration of Starwood Hotels and Resorts, and the future of travel during a conversation with Hill Holliday Chairman and Chief Executive Officer Karen Kaplan.

Takeaway

Travel Industry

“It’s a great time for our industry. Travel is exploding for a number of reasons…for example, I think a shift globally towards people wanting experiences maybe a little bit more than things.”

Takeaway

Starwood Deal

“We needed to have more touchpoints with our customers so that we could say to each of them, you don’t need to stay in any other hotel besides one of ours…We can deliver an experience to you which is better than the experience you would get otherwise.”

Takeaway

Loyalty Program

“We want to make sure we continue to motivate people to be tied to us…to deliver the value, to deliver the experiences, to deliver the aspirational destinations that people want for their vacations—I think these are all things that should protect us, hopefully, in the future.”

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