ITS has established the following email quotas for faculty, staff, and students to better secure our email systems:

• Faculty and Staff: Storage space = 1 GB. Mailboxes that exceed this will be set at the next highest GB (gigabyte).
• Students: Storage space = 200 MB.
• Important: Email in your trash folder counts against your quota, so make sure to empty your trash regularly.

What happens when my account reaches the maximum storage limit?

You will receive a popup notification when your account reaches 80% of the storage limit. When your mailbox reaches the storage limit, you stop receiving new messages and incoming messages that put you over the limit are returned to the sender after 24 hours. For example, if your account only has .5 MB of remaining space and someone sends you a 0.7 MB message, that message cannot be delivered to your inbox. The email server will attempt to deliver the message every 4 hours for the next 24 hours. If you do not free up enough space in your mailbox after 24 hours, the message is returned to the sender. You will not be able to receive any new messages until your account is under the storage limit.

How do I know I am back under the maximum storage limit?

Once you delete enough email to go under your full storage limit, you begin receiving new email again. However, if you have not deleted enough messages, your incoming email is stopped again and you receive another warning message. Once you delete enough email to go under 80% of your storage capacity, the warning messages will stop. An easy way to see what your quota is set to and how much storage you have used is to log into  Webmail. Your storage usage and quota are displayed in the "My Folders' panel.

What if I need more email storage space?

If you need additional storage, you will be automatically notified when your mailbox reaches 80% of its capacity. To request an increase, call the Help Desk (2-HELP).