Skip to main content

Secondary navigation:

Information Technology Services

Agora Portal Frequently Asked Questions

getting started with technology

1. I logged out of one BC service and noticed it logged me out of another BC Service. Is this expected behavior?

If you’re logged into a Portal service (starts with portal.bc.edu, services.bc.edu, or eagleone.bc.edu) and log out, you will be logged out of other Portal services. If you need specifics, please contact the BC Help Center at 617-552-HELP (4357).

2. Will I be automatically logged out of Agora Portal after a period of inactivity?

Yes. For security reasons, all open Portal services will log out automatically after 2 hours of inactivity.

3. What does it mean if a service is grayed out on Agora Portal?

If a service is grayed out, it may mean that a service in not available 24/7 or there are a few services that are dependent on third party sites (including non-BC sites). Agora Portal checks all these sites every 3 minutes and if a site is slow or not responding, then the service is temporarily grayed out for 3 minutes or until the site is available again.

4. How do I update my addresses, phone numbers (home, local, work, etc), and emergency contact?

For all address and phone number changes:

  1. In the Account & Personal Info section, select Address/Phone/Emergency Contact.
  2. Click the Update/Confirm Addresses button.
  3. Enter your current information. You must enter your BC Password at the bottom of the page, then click the Update/Confirm button.
    All address and phone information is updated immediately and will be reflected in the BC Directory.

5. My work number is incorrect and Agora Portal will not let me correct it.

Since Boston College has converted to PeopleSoft, automatic phone correction is not always possible. Contact your Technology Consultant (TC) and explain to them what you are trying to do in Agora Portal and the error message you are getting.

6. Why don't I appear in the Directory Search?

There are a couple of reasons why you may not be appearing in the BC Directory Search:

  • If you have not set your Privacy Preferences yet. The University believes that it is better to err on the side of keeping information from the public rather that giving information to the public prior to your Privacy Preferences being established. BC requires that you review and confirm the information and the privacy indicators first. Once that has been accomplished, your information will be released to the General Public and BC Community (after signing in to Agora Portal) based on what you specified in your Privacy Preferences.
  • You have set your Privacy Preferences; however, you have opted for Total Non-Disclosure. This option makes you "invisible" to Boston College.

7. What is Total Non-Disclosure?

Faculty and Staff: The BC Human Resources Department requires work-related information (title, email address, work address, and work/departmental phone number) be displayed in the BC Directory available to members of the BC Community who have signed in with their username and password. All information may be made unavailable to the general public. Employees who have extenuating circumstances, which in their opinion, warrants suppression of any of the work-related information described above, should contact Nicole Petitti in the Human Resources Department at (617) 552-3336 or nicole.petitti@bc.edu.

Students: Total Non-Disclosure is an option available to BC students within Privacy Preferences, which allows you to conceal your identity from the rest of the BC Community and from the general public beyond BC. For those who choose this option, BC will take exceptional measures to deny knowledge of your existence to others. This service is not without its disadvantages. Some implications of selecting this option:

  • Neither your name nor details about you will show in electronic and print directories.
  • BC telephone operators will have no information about you or record of you at Boston College. Anyone calling the university, trying to contact you, will not be able to reach you unless you have told them your phone number.
  • BC administrators will not acknowledge your existence to ANYONE seeking information about you. This includes potential employers, graduate schools, loan agencies, credit card agencies, etc.
  • Your email address will differ from the normal format. It will be "username@bc.edu." Mail sent to "firstname.lastname.#@bc.edu" will be rejected. Therefore, you will need to notify others of your address if you want to receive mail from them.
  • Some of your information will be available to select administrators and faculty, strictly for business purposes. Your instructors will be given your email address, photo, school, and class year.

Note: Selecting "No" on Total Non-Disclosure and suppressing every individual item of information is not the same thing as selecting "Yes" on Total Non-Disclosure. The University will only be able to release your name to internal inquiries and will tell the inquirer that you have suppressed your information.

8. How can I get an email address?

If your email address is blank in Agora Portal, then you do not have a Boston College email address. To request a BC email address, contact the BC Help Center at (617) 552-HELP (4357).

9. Why am I not receiving any email?

It could be that you have suppressed your email account. Please read question 10 below.

10. What happens when I suppress my email address?

If you choose to suppress your email address, your address will not appear in any printed or online directories, nor will it show up in directory searches.

11. Where can I learn more about BC Gmail?

You can access BC Gmail at g.bc.edu. Learn more at www.bc.edu/email.

12. Everyone else has Class Rosters/My Courses except me. How can I get one?

Boston College does not automatically release ClassMate Rosters/My Courses for you. If you wish to participate and receive class rosters, follow these steps:

  1. In the Account & Personal Info section, select Privacy Preferences Confirm/Review.
  2. Click Update Privacy Preferences.
  3. Next to Share With ClassMates, select Release.
  4. Enter your BC Password and click Update Preferences at the bottom of the page.
    You must wait overnight before you will see the ClassMate Roster option in your My Services menu.

13. How do I waive my enrollment in the BC Medical Insurance Plan?

To waive or change your Medical Insurance Plan:

  1. In the Account & Personal Info heading, select Medical Insurance.
  2. Click the Update Medical Insurance button.
    The Update Medical Insurance Page will display.
  3. Follow the instructions provided.
  4. When you get to the last page, enter your BC Password and click the Submit Request button at the bottom of the page.
    Your Insurance Plan will be updated.

14. Where are My Favorites?

If you used My Favorites on the previous version of Agora Portal, you will need to set them up again in the updated Portal interface. Visit this page to learn how to set up Favorites.

15. How can I change my BC Password and PIN?

If you think the security of your BC Password or PIN has been compromised, please change it immediately.