About VoIP Phones
Some faculty and staff offices are equipped with Voice over Internet Protocol (VoIP) phones. This pages provides information on the VoIP phones in use at BC.
What is VoIP (Voice over Internet Protocol)?
With VoIP, instead of being connected by a traditional phone line, your phone is connected over the BC network.
What is different about VoIP phones?
VoIP phones plug into a network port instead of a phone port. VoIP phones include most of the features currently offered with non-VoIP phones, as well as many new functions. You will be able to use the functions you are accustomed to using – you may have to use them a little bit differently.
What new functions are available?
New functions include:
- A Directory, which enables you to store incoming and outgoing numbers.
- An Inbox, which stores the numbers of incoming calls.
- An Outbox, which stores the numbers of outgoing calls.
What is the same?
In addition to having many of the same phone functions (Hold, Transfer, Conference, etc.), you can still check your voicemail using the same number you currently do (617-552-4006, 2-4006 internally), and you can still check your messages online using voicemail via the web. Your phone number will not change because you have a VoIP phone. Your Long Distance Access Code (LDAC) remains the same, and you use it the same way.
Guides and Tutorials
- Get Started with your VoIP phone (PDF) 1120E | 1140E
- Video Tutorial
- Avaya User Guides (PDF) 1120E | 1140E
This page links to PDF files. Use this link to download Adobe Reader if needed.