Working with the BC Spam Quarantine Service
What is the BC Spam Quarantine Service?
To prevent spam or junk email from reaching faculty & staff email Inbox's, ITS uses a spam blocking service that quarantines email messages it detects as being spam rather than delivering the messages to Junk folders.This service applies to both individual and group accounts for faculty & staff.
ITS is confident that quarantined messages will indeed be junk. However as you did with your Junk folder, it’s a good idea to periodically review the list. If you find that too many legitimate messages are being quarantined, please report them to the ITS Help Center at firstname.lastname@example.org for investigation. Learn how to add senders to your SafeList.
Access Your Spam Quarantine
To access your spam quarantine:
- Log in to the Agora Portal.
- Under the My Services tab, click the Spam Quarantine link under Common Services
using the spam quarantine
The BC email quarantine service has three separate views: Lists, Profile, and Quarantine. To switch between the three views, click on the appropriate tab at the bottom of the lefthand panel. When you make a selection, the top of the lefthand panel changes to display the submenu for that particular view. The available options for each submenu are listed below.
Safe Senders List
Lists all current quarantined messages and allows you to view and work with quarantined messages.
managing messages in your spam quarantine
Select the Quarantine view by clicking on the Quarantine tab at the bottom of the left panel. A list of your currently quarantined messages displays. The toolbar at the top of the list allows you to work with the messages.
Review the List
Review the list of messages to determine if any have been quarantined inappropriately. To select a message, simply click on it. The full text of the message will display at the bottom of the viewer.
Release a message to your normal Inbox
If any of the messages listed are not spam, select the message and click the Release button . It will be sent to your Inbox in your email account.
You may select to add the sender of the message to your Safelist. All future mail from that particular sender will be sent directly to your Inbox. To add the sender of a particular message to your Safe Senders List, select the message and click the Safelist button .
Delete a message
Unless released to your Inbox, all quarantined messages will automatically be deleted. Messages with a spam score of 100 (100% spam) are automatically deleted from quarantine after 14 days. All other quarantined messages are deleted after 28 days. The score for each message is listed. If you would like to remove a message manually, select it and click the Delete button .