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Working with the BC Spam Quarantine Service

What is the BC Spam Quarantine Service?

To prevent spam or junk email from reaching your email account's Inbox, ITS uses a spam blocking service which quarantines email messages it detects as being spam rather than delivering the messages to Junk folders.This service applies to both individual and group accounts.

ITS is confident that quarantined messages will indeed be junk. However as you did with your Junk folder, it’s a good idea to periodically review the list. If you find that too many legitimate messages are being quarantined, please report them to the ITS Help Center at help.center@bc.edu for investigation. Learn how to add senders to your SafeList.

Access Your Spam Quarantine

Students

  • From Webmail, Click the Spam Quarantine link in the menu above the Inbox.

Faculty and Staff

  • Log in to the Agora Portal.
  • Under the My Services tab, click the Spam Quarantine link under Common Services

using the spam quarantine

The BC email quarantine service has three separate views: Lists, Profile, and Quarantine. To switch between the three views, click on the appropriate tab at the bottom of the lefthand panel  When you make a selection, the top of the lefthand panel changes to display the submenu for that particular view. The available options for each submenu are listed below.

Lists View

Profile View

Quarantine View

Safe Senders List
Select to display all the addresses you have entered as safe senders. Mail from the addresses listed will not be quarantined.

Block Senders List
Select to display the listing of addresses you have entered to block. Mail from the addresses listed will always be quarantined.

Settings
Select to display your current default language and digest choice.

Account
Select to display your list of current valid email addresses.

Learn about Spam Quarantine
Select to access a quick link to this documentation.

Lists all current quarantined messages and allows you to view and work with quarantined messages.

managing messages in your spam quarantine

Select the Quarantine view by clicking on the Quarantine tab at the bottom of the left panel. A list of your currently quarantined messages displays (see Figure 1). The toolbar at the top of the list allows you to work with the messages.

Review the List

Review the list of messages to determine if any have been quarantined inappropriately. To select a message, simply click on it. The full text of the message will display at the bottom of the viewer.

Release a message to your normal Inbox

If any of the messages listed are not spam, select the message and click the Release button Release Icon. It will be sent to your Inbox in your email account.

Add the sender to your Safe Senders List

You may select to add the sender of the message to your Safelist. All future mail from that particular sender will be sent directly to your Inbox. To add the sender of a particular message to your Safe Senders List, select the message and click the Safelist button Safelist icon.

Delete a message

Unless released to your Inbox, all quarantined messages will automatically be deleted. Messages with a spam score of 100 (100% spam) are automatically deleted from quarantine after 14 days. All other quarantined messages are deleted after 28 days. The score for each message is listed. If you would like to remove a message manually, select it and click the Delete button Delete Icon.