Working with the BC Spam Quarantine Service

• What is the BC Spam Quarantine Service? (Automatic spam detection and deletion overview)
• Accessing the BC Spam Quarantine Service (logging in)
• Navigating the Quarantine Service
• Reviewing quarantined messages
• Requesting a daily digest of quarantined messages
• Working with your daily digest
• Adding address to the Safe Senders List or the Block Senders List
• Frequently Asked Questions

   What is the BC Spam Quarantine Service?

Automatic spam detection and deletion overview

• To prevent spam or junk email from reaching your email account's inbox, ITS uses a spam blocking service which quarantines email messages it detects as being spam rather than delivering the messages to Junk folders.
• ITS is confident that messages that are quarantined are spam. However as you did with your Junk folder, it’s a good idea to periodically review the list of quarantined messages.
• The blocking service automatically applies a rating called a “spam score” to all junk mail. Messages with a spam score of 100 (100% spam) are automatically deleted from quarantine after 14 days. All other quarantined messages are deleted after 90 days. You may select to have all quarantined mail deleted after 14 days. Learn how.
• The BC Spam Quarantine Service is easily accessed on the web via a login link in BC WebMail or the Agora Portal.

   Accessing the BC Spam Quarantine service

1. Log into BC WebMail or the Agora Portal.
2. Click on the link Spam Quarantine.
   
   In WebMail, you will see the link in the menu above the Inbox (see Figure 1).
   
   
   Figure 1.
   
   In the Agora Portal, select the My Services tab. You will see the Spam Quarantine link under Common Services (see Figure 2).
   
   
   Figure 2.
   
   
3. At the login screen (see Figure 3), enter your BC username and password and click the Login button.
   
   
   Figure 3.

   Navigating the Quarantine Service

The BC email quarantine service has three separate views: Lists, Profile, and Quarantine. To switch between the three views, click on the appropriate tab at the bottom of the lefthand panel (see Figure 4). When you make a selection, the top of the lefthand panel changes to display the submenu for that particular view (see Figures 5, 6, and 7).

Figure 4.

   Reviewing quarantined messages

1. Access and login to the BC Email Quarantine service. Learn how.
2. Select the Quarantine view by clicking on the Quarantine tab at the bottom of the lefthand panel.
3. A list of your currently quarantined messages displays (see Figure 8). The toolbar at the top of the list allows you to work with the messages.

Review the List
Review the list of messages to determine if any have been quarantined inappropriately. To select a message, simply click on it. The full text of the message will display at the bottom of the viewer.

Figure 8.

Release a message to your normal Inbox
If any of the messages listed are not spam, select the message and click the Release icon (see Figure 9). It will be sent to your Inbox in your email account.

Figure 9.

Add the sender to your Safe Senders List
You may select to add the sender of the message to your Safelist. All future mail from that particular sender will be sent directly to your Inbox. To add the sender of a particular message to your Safe Senders List, select the message and click the Safelist icon (see Figure 10).

Figure 10.

Delete a message
Unless released to your Inbox, all quarantined messages will automatically be deleted. Messages with a spam score of 100 (100% spam) are automatically deleted from quarantine after 14 days. All other quarantined messages are deleted after 90 days. The score for each message is listed. If you would like to remove a message manually, select it and click the Delete icon (see Figure 11).

Figure 11.