Getting Help with Technology
faculty guide to technology at boston college
The Help Center is the initial point of contact for requests for assistance. All requests are tracked. Call the Help Center at 2-HELP (617-552-4357) to speak directly to a Help Center Specialist. If your issue cannot be addressed over the phone, a service ticket will be assigned to the appropriate department. If a problem requires on-site assistance, it is quickly routed to your Technology Consultant.
Help Center Support Hours
Monday through Friday, between the hours of 9 a.m. and 7 p.m. (5 p.m. during the summer), the Help Center is fully staffed and ready to offer assistance. After 7 p.m. and on weekends, support is limited; staff will answer calls, log requests, and begin to find solutions.
Faculty seeking assistance may contact the Technology Consultant assigned to their department. TCs provide a wide range of desktop computing support and technology-related consulting. TCs have offices near the area they support to facilitate on-site assistance.
View a list of TCs with the departments they support and their contact information.
The ITS Technology Help website provides extensive documentation to help you help yourself.
Technology news, announcements, and alerts are posted on the ITS homepage.
Academic Technology Advisory Board (ATAB)
ATAB is a committee of the Office of the Provost. It represents the faculty in all matters related to instructional and academic technologies.
Faculty Tech Contacts
Faculty Tech Contacts (FTCs), are designated faculty members in academic units, who collaborate with ATAB and their departments to assess and communicate academic technology needs. View a list of FTCs (PDF) [Note: To view Adobe Reader® (PDF) formatted files, download the free Adobe Reader.].
Contact: Michael Connolly, Slavic/Eastern Languages
Coordinator, Faculty Microcomputer Resource Center