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Information Technology Services

Computer Operations

ITS Computer Operations

Computer Operations has the role of the traditional data center 24 X 7 operations.  The Operations group consists of 12 Operators and a Supervisor.  There are three 8-hour shifts Monday through Friday, and two 12-hour shifts on weekends.  The group is responsible for:

  • Server and application monitoring
  • Coordination of hardware repair
  • Inventory management
  • Reporting Service outages
  • Problem escalation
  • Printing reports as needed
  • Remote Hands
  • Rack equipment; rack cabling, and running fiber channel cables
  • Metrics reporting
  • Handling Help Desk calls off shift (after 7 PM and on weekends)
  • Energy management for data center