Application Administrator Team
information technology services
The Information Technology Application Administrator (ITAA) Team at Boston College designs, implements, and manages endpoint solutions, data center automation, DevOps strategies, source code deployments, and database-driven applications.
ENTERPRISE ENDPOINT SOLUTIONS
TThe ITAA Team delivers endpoint (client) solutions for a secure, stable, and productive computing experience for faculty, staff, and students. This includes:
Personally Identifiable Information (PII) Identification
System Image Creation and Delivery– The ITAA Team builds and maintains both Windows and Macintosh system images for hardware delivered through the Boston College Computer Replacement (BCCR) program. The Team also manages applications for replicating these images to desktop and laptop computers
Software Packaging and Distribution– The Team packages software for distribution through the BC download website and/or through endpoint management software
The ITAA Team is responsible for tools utilized by computing support staff across campus to manage computer systems in their areas.
Endpoint Management Platform - Provides a comprehensive suite of services that allow support staff to manage computers on and off campus from their own computer.
PowerShell Script Library
Active Directory Services and Group Policy Creation
DATA CENTER AUTOMATION
The ITAA Team is responsible for securing and maintaining the environment and the application, which automates, monitors and controls workflow (scheduling of specific application tasks) throughout the Boston College Data Center (development, quality assurance and production environments).
The Team also works with application developers and Production Services to make the job scheduling process efficient. This includes monitoring, training, report building, as well as developing and maintaining a job documentation database application.
The Team contributes to the development of infrastructure code and automation of server builds and release management for the continual (24/7) in-house software development process.
The Team implements and maintains the software development artifact (code) repository
The Team implements incident management software in the Boston College Data Center
SOURCE CODE MANAGEMENT
The Team releases software code to the production environment in keeping with SAS 115 audit controls.
DATABASE SYSTEM SUPPORT
The Team builds and maintains FileMaker Server systems to secure and support the use of FileMaker at Boston College. The Team also provides Microsoft SQL Server configuration consultation and troubleshooting.
Associate Director, Data Center Operations & Application Administration
Need help? Visit www.bc.edu/help or call (617) 552-HELP (4357).