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Getting Help

boston college computer replacement program


BCCR Questions

If you have questions about the BCCR program and cannot find the information you need on this website, contact your DC or the BCCR team at 2-6825 (617-552-6825) or


Questions or concerns about your new computer

If you have any questions about or problems with your new computer, or are missing any files, contact the Help Center at 2-HELP (617-552-4357). The Help Center will contact the BCCR team or your TC to assist you.  

Learn about your new Windows computer:

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  • Learn how BC faculty and staff can access Microsoft E-Learning at:
  • Additionally, ITS Communications & Training offers regular classes through its training program on a variety of software packages including Microsoft Office applications. For a calendar of current offerings, go to
  • Your Department Contact (DC) may request training for your area if your new computer has a new operating system or new version of Microsoft Office.