Skip to main content

Secondary navigation:

Staff Bios

institutional research, planning & assessment

Kelli Armstrong, Ph.D.

vice president

Kelli oversees a broad range of activities and initiatives that promote the use of information and planning in strategic decision making.  Kelli leads institutional research and planning, space management and strategic services efforts that examine and advance the University's effectiveness in fulfilling its mission and strategic priorities.

Having earned her Ph.D. from Boston College in 1996, Kelli returned to the campus in 2004 to lead BC’s first formal institutional research office.  Prior her arrival at BC, Kelli served as the Associate Vice Chancellor for Enrollment Management at UMass Boston, and worked as both a researcher and an enrollment manager in various higher education settings, including Tufts University, the Massachusetts Board of Higher Education and the UMass system office.  Earlier in her career she was Assistant Dean of Admissions at Bates College and an account executive in an investor relations firm.

Kelli received her B.A. from Bates College, an M.A. from the University of Virginia and a Ph.D. from Boston College.

Kelli lives in Duxbury, MA with her husband and two sons, the eldest of whom is a member of the Boston College Class of 2016.


Stephanie Chappe, Ph.D.

lead research analyst

Stephanie’s responsibilities include data collection, data analysis, and reporting. She develops, administers, and analyzes surveys across Boston College constituencies, working with campus partners to support university priorities. She also leads the data collection for and production of the University Fact Book. Additionally, Stephanie assists with the report development for the data warehouse.

Stephanie started in her current role in 2014, but first worked with IRPA in 2009 as a Graduate Assistant. Stephanie also worked as a Graduate Assistant for other departments at Boston College, including the Lynch School of Education and the Office of Mission and Ministry.

Stephanie graduated from DePaul University in Chicago with a degree in Secondary Education in English and a minor in studio art. In the spring of 2016, she completed her Ph.D. in Educational Research, Measurement and Evaluation at Boston College’s Lynch School of Education.

Stephanie enjoys taking street photography and spending time with her family.


Marise Fallon

assistant director, space planning

Marise works directly with the Space Planning team to develop space programs. She determines the scope of Space and Facilities Project Requests as related to alterations and renovations, and oversees the Annual Space Planning Update for the University.  

Prior to her work at Boston College, Marise worked at John Hancock for 17 years where she was a project manager and designer. She specialized in large complex relocations and high-profile executive office redesign projects.

Marise has a B.A. in Interior Design from University of Tennessee where she played intramural soccer and was on the crew team. While in school, she also interned at furniture dealerships.

Marise enjoys spending time with her husband, son, two daughters and Havanese dog named Finley. She can often be found cheering at the sidelines of basketball and lacrosse games and is very active in supporting fundraising efforts in her church and her children’s’ schools.


Jennifer Foley

project manager, space planning & strategic services

Jen manages the Administrative Program Review (APR) process, works on strategic services projects, and provides space planning strategic and analytic support. She manages the APR by working with department teams to complete their self-study, engage in the external review site visit, and create their action plan. 

Jen brings to the department her experience in corporate real estate from working for Cresa, Liberty Mutual and John Hancock. She has worked in various disciplines of corporate real estate including project management, lease transaction management, global account management, design, real estate negotiation, real estate portfolio acquisition and strategic planning.

Jen received her B.A. from Purdue University and her M.B.A. from Babson College. She enjoys spending time with her husband and two children and can often be found on the sidelines of soccer and baseball games. 


Jessica Greene, Ph.D.

director, university assessment & accreditation services

Jess provides ongoing leadership and logistical direction to academic, student affairs, and mission-related units in all stages of assessment in order to provide evidence that Boston College student formation and learning goals are being met and that instructional policies, resources, services, and curricula are appropriate and supportive of Boston College’s strategic objectives. Jess also provides support to the University’s and professional schools’ accreditation processes in order to meet Boston College’s obligations to the New England Association of Schools and Colleges and varied professional school and program accreditation associations.

Jess has spent her entire career in the research and evaluation arena, first working in market research in the private sector and then transitioning to educational research and assessment via her first position at Boston College in 1997 as a research and data manager.

Jess earned her bachelor's degree in Economics from the College of the Holy Cross, her Master's from the University of Southern California, and her Ph.D. in Educational Research, Measurement, and Evaluation from Boston College. Jess’ published and presented work focuses primarily on survey design, assessment, and data warehousing.

When not helping to promote campus-wide continuous improvement efforts, Jess enjoys spending time with her family who loves traveling across the country to attend at least one Major League Baseball game in a different city each year.


Emily (Carey) Kerwin

project manager / business analyst

Emily is responsible for project development and process planning for strategic initiatives across the Institutional Research portfolio. Her Data Warehouse work includes requirement gathering and analysis, report development, testing, and project planning and coordination with partners in Information Technology. In addition, Emily contributes directly to research and analysis for client support projects.

Before arriving at Institutional Research, Planning and Assessment, Emily worked as an Application Analyst at Winchester Hospital for three years. In this position, she supported the hospital’s transition from paper to an online digital records system.  

Emily received her Bachelor of Arts in International Relations and Economics from Simmons College and her M.B.A. at Boston College.  

In her free time, Emily likes to travel and enjoys spending time on the beach.


Denice Koljonen

associate director, strategic services

As a member of the Strategic Services team, Denice works with individual departments, Divisions and Schools at Boston College on strategic planning initiatives. Projects range from analyzing the viability of new initiatives and programs to creating action plans for implementing new strategies. Denice previously managed the Administrative Program Review (APR) by working with department teams to complete their self-study reports, engage in external reviewer site visits, and create their action plans.

Denice has a strong background in management consulting, serving as a senior consultant at Arthur D. Little, Inc. for more than 10 years. She has worked primarily in the areas of corporate visioning, strategic analysis and planning for the communications, publishing, transportation, and medical devices industries. Prior to joining IRPA in 2010, she worked as an independent consultant.

Denice earned her B.A. in Economics and French from Gettysburg College and her MBA from The George Washington University.

Denice enjoys yoga, spinning classes, and walking the family’s ‘extra large’ wheaten terrier in her quest for 10,000 steps a day.


Zigrida Kruckovs

space planning support specialist

Zigrida works with the University’s space data, using CAD and Archibus to update the space inventory.  She implements and/or coordinates administrative database changes resulting from alteration and renovation activities as well as the annual space update, and coordinates the data exchange with the Data Warehouse.  Zigrida also assists in responding to ad hoc requests for space data and in creating presentations related to space planning.

Zigrida joined the Boston College space planning team in 2000; prior to that Zigrida worked for a number of years with a small software development company focused on military security systems.  Earlier experiences included a Senior Administrative Assistant position with Lotus Development Corp.

Zigrida received her B.A. in Psychology from Emmanuel College.

Zigrida is a fluent speaker of Latvian and edits her church’s quarterly Latvian-language newsletter.


Christiana Linera

director, space planning

Christiana oversees the Space Planning team that provides space management and planning for the University’s building portfolio.  She works closely with her team and the IRPA team to provide programming and planning services that align BC’s space with their strategic and master plans.   A key role for her team is the coordination with Facilities Management Information Systems (FMIS) to maintain and continually advance BC’s space database that is responsible for various University-wide annual reports.

Before joining BC, Christiana worked in the design consulting industry for over 20 years.  She gained programming and design experience, construction knowledge, and management experience while working with institutions and corporate clients at Sasaki and Spagnolo Gisness & Associates.  Her focus was design and project management for the Institutional market.

Christiana received her B.S. in Interior Design with a business minor at Ohio University and is an accredited NCIDQ Interior Designer.  Focusing on her family and sneaking time to enjoy the outdoors and eat good food keeps Christiana on the go.


Kathryn Mackintosh

associate director for ir operations

Kathryn manages the Institutional Research portfolio of projects, ensuring high quality information delivery to internal and external clients. Projects include qualitative and quantitative research and data analysis in support of university decision making, development of effective reporting strategy, and compliance reporting.

Kathryn earned her B.A. in Political Science from Wellesley College and her M.B.A. from Boston College. She has returned to both alma maters as a higher education professional. She began her career as a Jesuit Volunteer on Los Angeles’ Skid Row and has worked in graduate management admissions, alumni and development, employer relations, and institutional research roles at several Boston-area institutions.

Kathryn enjoys reading short chapter books to her kids and long chapter books to herself.


Carol Pepin

associate director, data management

Carol manages compliance reporting in IRPA and coordinates with campus partners to ensure consistency and accuracy in external reporting. Carol assists with Data Warehouse testing, contributing to data quality across the institution.

Carol joined Institutional Research when it was first formed in 2004. Previous to her work in IRPA, Carol worked with Enrollment Management at Boston College for 20 years, gaining valuable insight on undergraduate recruitment, retention, financial strategies, and enrollment research.   

Carol earned her Bachelor’s degree in economics from Providence College. While working with Enrollment Management, Carol received her M.B.A. from Boston College.

Carol likes to jog with her friends, travel with her family, read books, and spend time in Maine. 


Michael Pimental

executive director, planning & strategic services

Mike assists departments, schools and divisions with their assessment and planning activities, offering consultation and facilitation services to meet their specific needs. He developed BC’s innovative program review system that guides individual departments through a process self-assessment, external peer review and action planning. Mike also works with larger units and cross-functional teams to help them design and implement a broad range of strategic planning, business and operational solutions.

Mike’s background includes strategic planning, organizational development, project management, change management, human resources, training, and employee relations. He brings a mix of academic and corporate experience with positions in the higher education, employment, healthcare and high-tech manufacturing industries.

Mike earned his bachelor's degree in General Management and MBA from the Carroll School of Management at Boston College.

Mike is an avid runner who prefers to do his running in the early morning when there is plenty of time to clear his mind and think.


Allison Reilly

data graphic designer

Allison works on data visualizations, infographics, and other graphic design needs to make IRPA research and projects more engaging and accessible to the BC community. Allison earned her B.A. in Studio Art and Political Science at Dickinson College and her M.A. in Higher Education Administration at Boston College. She has worked in a variety of industries throughout her career including art education, international exchange, and most recently, higher education and institutional research. In her free time, Allison plays the drums and enjoys exploring the city by bike.


Daniel Riehs

associate director, information systems

Dan joined the new office of Institutional Research in 2006 as a web applications developer. His position quickly evolved to play a key role in the creation of a modern business intelligence infrastructure at BC. He contributed as a developer, business analyst, and quality assurance lead, experiences which he draws on in his current strategic position of Associate Director, Information Systems.

A graduate of BC's Honors Program, Dan majored in computer science with a minor in studio art. He is currently enrolled in BC’s part-time MBA program, but still finds time to learn about Bitcoin, iOS development, and the best ways to brew homemade beer with Mountain Dew.


Margaret Ryan, Ph.D.

principal research associate

Meg conducts research projects and data analyses related to institutional policies, planning, and effectiveness across a broad spectrum of academic and administrative program areas.

Meg came to Boston College in 1999, and worked in University Advancement as a Senior Associate Director for the Boston College Fund before joining the IRPA team in 2004. She brings extensive experience in study design, data analysis, and report presentation from her earlier positions in marketing, investor relations, and management consulting.

Meg earned her Bachelor's degree from Trinity College in Washington, D.C. and a joint J.D. and Master's in Public Administration from Saint Louis University. She holds a Ph.D in Higher Education from Boston College, where her research focused on Hispanic-Americans in Catholic higher education. 

Originally from the South Shore, Meg currently lives in Dedham, MA and enjoys planning big and small adventures with her daughter, Nora.


Elaine Testa

administrative assistant to the vice president

Elaine supports the Vice President and directors in Institutional Research, Planning and Assessment (IRPA). She manages calendars, schedules meetings, and prepares budget reports. She also coordinates office logistics to ensure efficient operation of the department.

Prior to working with IRPA, Elaine managed the Faculty Dining Room (FDR) at Boston College for six years. In this role, she served as a direct contact point for information while maintaining the overall function of the FDR.

Elaine earned her Bachelor of Science from the University of Massachusetts – Amherst with a degree in Hospitality Management.

Elaine enjoys spending time cooking, traveling, and being active through various fitness activities.