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Information Technology Services

Sophos Intercept X Endpoint Protection

for bc-owned computers

Boston College has moved from McAfee and Sophos Antivirus to Sophos Intercept X Endpoint Protection (referred to as Sophos Endpoint) for BC-owned computers. This enhanced antivirus and malware protection service is another step in the University’s efforts to continue to improve security and safeguard data.

On this page:

What to Expect

  • ITS will remotely install Sophos Endpoint software on all BC-owned Mac and Windows computers. Important: To receive this update, your computer must be powered on & either on campus or connected to Eagle VPN.
  • You will be able to use your computer as usual during the remote installation.
  • Once Sophos Endpoint is installed:
    • The current antivirus icon on your computer will be replaced by a new Sophos icon Sophos Endpoint icon.
    • Sophos Endpoint will periodically do a full scan of your computer & will automatically be updated with new software updates, when available.

Action Needed

  • Verify Sophos Endpoint Installed: On your BC-provided computer, determine if Sophos was installed:
    • Mac: Click on your desktop so the Finder menu appears, click the Go menu, click Applications, and then scroll through the list until you see Sophos Endpoint.
      Find Sophos Endpoint on Mac
    • Windows: Next to the Start menu, in the Search box, type Sophos Endpoint to see if it's installed.
      Find Sophos Endpoint on Windows
    • Missing Sophos Endpoint? Connect to Eagle VPN: If you are using your BC-provided computer off-campus, connect to Eagle VPN for at least 3 hours one day this week. Then verify by repeating the step above. Learn how to connect to Eagle VPN.
  • Restart your Computer: Once you see Sophos Endpoint in your list of Applications/Programs, please restart your computer so the program can be fully installed.
  • macOS Catalina (v10.15) users will need to allow Sophos Endpoint the access it needs to run by following the instructions in the section titled "Adding permissions via popup (9.9.5+)."

New Notifications

  • Sophos Endpoint may identify more viruses than your previous antivirus software, so you may receive notifications about potential threats that were undetected before.
  • Sophos Endpoint may misidentify something as a virus, and delete it. If you believe something was misidentified as a virus, contact your TC or the BC Help Center at 617-552-HELP (4357) or help.center@bc.edu.

Need Antivirus On Your Personal Computer Not Owned by BC?

For your personal computer not owned by BC, BC recommends installing the free version of Sophos Home (Mac & Windows). Note: You will need to create a Sophos Home account before downloading the software. Before installing, make sure to uninstall other antivirus software (Windows Defender will be disabled automatically when you install Sophos Home). After installation, a popup will offer an upgrade to Sophos Home Premium at an additional cost (you can disable the popup if it bothers you).

Need to Uninstall Sophos Endpoint?

If you need to unistall Sophos Endpoint (for example, when you leave BC), you must contact the Help Center at 617-552-HELP (4357) or help.center@bc.edu before you can uninstall the software.

Get Help

If you receive any Sophos Endpoint notifications, or have any questions, contact your TC or the BC Help Center at 617-552-HELP (4357) or help.center@bc.edu.

Learn More

Learn more about Sophos Endpoint: