Skip to main content

Secondary navigation:

Information Technology Services

Set Up to Print to PaperCut Printers

mac, windows, ios, android, & chrome

ITS replaced the Pharos print queues (BCBlackWhitePrintQueue and BCColorPrintQueue) with new PaperCut print queues (bc-print-bw, bc-print-color, and bc-print-graphicsbw).  

On this page, learn how to set up your computer, smartphone, or tablet to print to PaperCut printers on campus:

More: Troubleshooting Common Issues | Retrieve your Print Job | PaperCut Printer Locations | Student Printing Policy

Need Help? 

Call the Technology Help Center at 617-552-HELP (4357), bring your laptop or device to the Walk-In Help Desk in O'Neill 316, email us at help@bc.edu, or chat with us at live tech support chat (M-F 9am-5pm).

 

Setting up PaperCut on Mac

PaperCut supports macOS Sierra (v. 10.12) & higher.

  1. Make sure you are connected to BC WiFi.
  2. From the Apple menu, click System Preferences, then click Printers & Scanners.
  3. If you see the old Pharos print queues (BCBlackWhitePrintQueue & BCColorPrintQueue) in your printers list, remove them: Select the printer in the list, then click Remove.
  4. Click + to add a printer.
  5. Select one of the BC print queues: "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw"
    Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual.
  6. Make sure that Use is set to Secure AirPrint, then click Add.
    Note: If you do not see Secure AirPrint, then disconnect from the WiFi & reconnect again (for wired: unplug the Ethernet cord & plug it back in again).
  7. To add the other BC print queue, repeat steps 1-6.
  8. To set as your default printer: Control-click on the printer in your list and select Set default printer.
  9. You can now print to the BC print queues by selecting "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw" from your list of printers. Note: It may take up to 5 minutes for your job to enter the queue when printing Google Slides, PowerPoint, and complex PDFs.
  10. When prompted, enter your BC username and password.
    Note: Your Mac's local account username will be prepopulated in the Name box. Delete this and enter your BC username.
    Note: If you see the printer icon in your Dock with a yellow warning and a red number notification, click to open it. If you see a "Hold for Authentication" message (see Figure 1 below), you may have entered your BC username or BC password incorrectly. Click the refresh icon to enter your BC username & BC password again.
  11. Learn how to retrieve your print job.

 

Setting up PaperCut on Windows

PaperCut supports Microsoft Windows 7+.

  1. Make sure you are connected to BC WiFi.
  2. If you have the old Pharos print queues (BCBlackWhitePrintQueue & BCColorPrintQueue) in your printers list, remove them: Open Settings. Click Devices. Click Printers & scanners. Select the printer and click Remove device.
  3. Download PaperCut for Windows software (directly from PaperCut).
  4. Save the file to your Desktop.
  5. Double-click the file and follow the on screen instructions.
    • When prompted, select one of the BC print queues: "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw"
      Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual.
    • When prompted, enter your BC username and password.
  6. Once installation is complete, you can print to the BC print queues by selecting "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw" from your list of printers. Note: It may take up to 5 minutes for your job to enter the queue when printing Google Slides, PowerPoint, and complex PDFs.
  7. To set as your default printer: Open Settings. Click Devices. Click Printers & scanners. Select a printer and click Manage. Then select Set as default.
  8. Learn how to retrieve your print job.

 

Setting up PaperCut on iOS (iPhone & iPad)

PaperCut supports iOS 9.2+.

  1. Make sure you are connected to BC WiFi.
  2. Print your document as described in Use AirPrint to print from your iPhone, iPad, or iPod touch.
    • Select one of the BC print queues: "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw"
      Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual.
    • When prompted, enter your BC username and password.
    • Note: It may take up to 5 minutes for your job to enter the queue when printing Google Slides, PowerPoint, and complex PDFs.
  3. Learn how to retrieve your print job.

 

Setting up PaperCut on Android

PaperCut supports Android 4.4+.

  1. Make sure you are connected to BC WiFi.
  2. Go to the Google Play Store & install the PaperCut Mobility Print app.
  3. Launch the app.
  4. Tap Android settings.
  5. Tap Mobility Print.
  6. Tap the enable toggle.
  7. Exit out of Settings.
  8. Print your document. Note: The way you print is different depending on the app you want to print from. For more information, see the app documentation.
    • Select one of the BC print queues: "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw"
      Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual.
    • When prompted, enter your BC username and password.
    • Note: It may take up to 5 minutes for your job to enter the queue when printing Google Slides, PowerPoint, and complex PDFs.
  9. Learn how to retrieve your print job.

 

Setting up PaperCut on Chrome OS

PaperCut supports Chrome OS with Chrome version 43+ for Chrome apps and version 53+ for Android apps.

  1. Make sure you are connected to BC WiFi.
  2. Go to the Google Play Store & install the PaperCut Mobility Print Chrome app.
  3. If you want to print from Android applications such as Microsoft Word:

Note: Android apps are available only on supported devices. To see if your Chromebook supports Android app printing, see Chrome OS Systems Supporting Android Apps. Your Chromebook must run Chrome OS version 53+.

To see if your apps are Android apps:
a) Open the Play Store app.
b) Click the menu; then select My Apps and Games.
c) Click the Installed tab. A list of the Android apps installed on your Chromebook is displayed.

  1. Print your document. Note: The way you print is different depending on the app you want to print from. For more information, see the app documentation.
    • Select one of the BC print queues: "bc-print-bw" or "bc-print-color" or "bc-print-graphicsbw"
      Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual.
    • When prompted, enter your BC username and password.
    • Note: It may take up to 5 minutes for your job to enter the queue when printing Google Slides, PowerPoint, and complex PDFs.
  2. Learn how to retrieve your print job.

 

Troubleshooting Common Issues

Mac: "Hold for Authentication" error message (see Figure 1):

Hold for authentication prompt
Figure 1: Hold for Authentication prompt.


If you see the printer icon in your Dock with a yellow warning and a red number notification Printer icon in Dock, click to open it. You may have entered your BC username or BC password incorrectly.

  1. Click the refresh icon to enter your BC username & BC password again.

Mac: You are not prompted for your login credentials:

You may have saved your credentials (possibly incorrectly).

  1. Use Spotlight to find KeyChain Access: Click the magnifying glass icon in the upper-right corner of your screen & type Keychain Access.
  2. Find the saved password for the bc-print-bw or bc-print-color queue & right-click (or Ctrl-click) to delete it.

Chrome: Print jobs are printing in a weird format.

Chrome picks A3 for the paper size by default.

  1. Change the paper size to "Letter." Once you select this setting, it will save on your personal computer.

 

Retrieving Print Jobs

To retrieve your print job, go to a PaperCut remote printer location. At the print release station, either swipe your BC ID or enter your BC username & password. Mac Note: If you see the printer icon in your Dock with a yellow warning and a red number notification, click to open it. If you see a "Hold for Authentication" message (see Figure 1 above), you may have entered your BC username or BC password incorrectly. Click the refresh icon to enter your BC username & BC password again.

Notes:

  • Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual. It may take up to 5 minutes for your job to enter the queue.
  • Two pages, printed double-sided, are charged as one page.
  • Your print jobs remain in the queue for 4 days.
  • Color printing costs 50 cents per page (deducted from your PrintBucks account). There are only two color printers on campus [O'Neill 205 (Digital Studio) & O'Neill Library 3rd floor]. Color printers are configured for single-sided printing only.

Tips to Manage Your PrintBucks

Color Printing Tips
  • Only print the part of the document you need in color.
  • If you need to print a large document in color, you may want to consult with other print service providers. On-campus, professional print services are available from Eagle Print.
General Printing Tips
  • Only print the part of the document you need.
  • Printing complex or large files (Google Slides, PowerPoint, complex PDFs, etc.)? Send your job to the "bc-print-graphicsbw" queue, and retrieve it from any printer as usual. Also, PowerPoint has an option to print six slides per page. When printed double-sided, you can print twelve slides on one sheet.