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Information Technology Services

Windows 10

at boston college

Microsoft commercially released Windows 10 on July 29, 2015. There are several versions of Windows 10, including Windows 10 Home, Windows 10 Pro, and Windows 10 S. Learn more from Microsoft.

Windows 10 may have compatibility issues with the software and services you use on campus. For more details, visit the Windows Application Support Grid (sign-in to BC Wiki required).

Note: All Windows computers distributed through the BCCR program have Windows 10 Pro (with the 1803 Feature Update) installed on them.

 

How can I upgrade my computer to Windows 10 Pro?

Before you upgrade, make sure all your other software is compatible with this version.

  • Faculty & Staff: If you are interested in moving to Windows 10 Pro, please contact your Technology Consultant.
  • Students: You can bring your computer to the Walk-In Help Desk in O'Neill 316.

Tip: You should always backup your computer before you upgrade to a new operating system.

Note: The Dell Latitude E6420 and E6320 have known system incompatibilities with Windows 10 and should not be upgraded.

 

Windows 10 Feature Updates

Microsoft is now releasing major Feature Updates to the Windows operating system 2-3 times a year that update built-in apps and add new features. These updates may take 30-60 minutes to complete.

Starting October 22, 2018, the 1803 Feature Update will be available to BC-owned computers on campus.

Note: Microsoft will be releasing the 1809 Feature Update in October, but it will be blocked on all BC-owned computers for 6-9 months.

What to expect

Your computer will automatically download the Feature Update and notify you that it’s ready to install. You’ll be prompted to pick a time, remind you later, or do the update by restarting now (see Figure 1). Please do not turn off your computer during the update.

Figure 1: Windows 10 Feature Update prompt
Figure 1.

After the update

Upon logging in, you will see a screen that says “Getting things ready, this won't take long” for a few minutes before your desktop loads. You may need to reconnect to the BC network after the update.

  • Wired Internet: Unplug the Ethernet cord from your computer and re-plug it in. Click Connect if prompted.
  • WiFi: Re-connect to “eduroam.” Learn how at bc.edu/getconnected.

Need Help?

 

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