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Information Technology Services

Hardware Repair

Micros logo


Micros Northeast (Micros) provides the following repair services for the Boston College Community:

  • BC-owned warranty and non-warranty computers;
  • Faculty, staff, and student's personally-owned computers.

Learn more:

To check your repair status, call us at 617-552-1325.


Flo-Tech provides the following repair services for the Boston College Community:



For BC-owned warranty and non-warranty computers and printers: ITS covers the cost, so there are no charges to departments.

For faculty, staff, and student's personally-owned computers:

Apple logo



Battery Replacement

No Charge

$63/Repair + Parts

$42 + Cost of Battery

Dell logo



No Charge or $42/Convenience Fee**

$63/Repair + Parts

**Dell considers many services to be customer replaceable. If you contact Dell directly, they will send you part(s) to make the repair yourself at no charge. Micros charges $42 to make the customer replaceable repair for you.

HP company logo



No Charge

$63/Repair + Parts

lenovo logo



No Charge

$63/Repair + Parts


  • *For some retail purchases still under warranty, Hardware Repair has to send the computer to the manufacturer for repair. This may take longer than our usual 48 hour turn-around time. The Hardware Repair technician can provide more details.
  • For personally-owned computers that are out-of-warranty, Micros charges a $42 computer diagnostic fee. The fee will be subtracted from the repair charge upon completion of service.
  • All charges are based on a per repair basis. There will be no hourly charges incurred.

Additional Service Rates

Data Recovery
Restore to Factory Settings
Virus/Malware Removal
Data Backup/Transfer
Hardware Install/Upgrade
Software Install/Upgrade


per service

Memory Upgrade (RAM)

***Note: The Walk-In Help Desk in O’Neill 316 provides many of these services to BC Students at no charge.

Forms of payment taken

Mastercard, Visa, American Express, Discover, and debit cards (with Mastercard or Visa logo) are accepted for payment. Hardware Repair cannot accept cash, personal checks, or EagleBucks for payment.

Hours & Location

Monday - Friday
8:30 am - 5:00 pm
(Micros observes the Boston College holiday calendar.)



Mailing Address

Hardware Repair Center
O'Neill 208
Boston College
140 Commonwealth Avenue
Chestnut Hill, MA 02467


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