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Information Technology Services

Administrative Voice Menus


What is an Administrative Voice Menu?

An administrative voice menu is an audio menu that plays when a particular phone extension is called. For example, when you call the Help Center at 617-552-4357 (or 2-4357 from on campus), you will hear an administrative voice menu.

Administrative voice menus can be programmed to play either every time a phone extension is called or only when the phone is not answered or only when the phone extension is busy.

Creating & updating Administrative Voice Menus

Creating & updating an administrative voice menu requires some planning and collaboration between ITS and the department or student organization that needs it. To create or update your administrative voice menu: