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Open Enrollment Sessions

scheduled employee development programs

Spring 2018 Program Offerings

If you have trouble registering below, please visit our Registration Form. All sessions will be held in the Walsh Hall Function Room, unless otherwise noted below.

Presenters: Bernie O'Kane - Director, Office of Employee Development
Halley Mc Lain - Director, Compensation

This session will provide an overview of the University’s Performance Management Program.  We will spend time talking about performance management as an ongoing and dynamic process for manager and employee, the role of goals and competencies, the skills needed to effectively utilize and benefit from the program and the resources available to support both managers and employees throughout the process.  Particular emphasis will be on the appraisal form and process in preparation for the University’s upcoming Annual Merit Review.

University Competency: People Development

Presenter: Dan DeGooyer - Consultant

This half-day workshop provides a number of ways to recognize our blind-spots, those aspects about ourselves of which we are unaware that inform our assumptions, inferences, and biases, and that in turn, significantly impact our individual, team, and organizational actions.

Participants in this workshop will understand how to become aware of their own blind-spots and how to exploit our blind-spots to increase our leadership abilities and promote a learning organizational culture.

Recognizing and Valuing Blind-spots

1) Acknowledge that we all have blind-spots
2) Realize how our blind-spots are built upon webs of inferences and assumptions
3) Understand how we weave the webs of our inferences and assumptions
4) Provide genuine feedback to see the structure of our webs of assumptions
5) Use feedback to alter our thinking and behavior
6) Learn how our thoughts and actions create our larger culture

University Competency: Valuing Diversity

Presenter: Patricia Touzin - Director, Faculty/Staff Assistance Program

The days when workplace success required “leaving your feelings at home” are long gone. Not only is that advice impossible to follow, it has become clear that unrecognized, denied or suppressed  emotions can cause a range of workplace problems such as difficulty handling change, inability to work in teams, and poor interpersonal relationships. Although emotions are the source of engagement, joy, and energy in the workplace, they are also at the heart of anger, frustration, and disengagement.

Emotional intelligence is the ability to understand and deal with feelings, both your own and those of others, in a healthy and constructive way.  This session will explore the following key components of EI:
1.     Self-Awareness:  awareness of your own emotions and tendencies
2.     Social-Awareness: consideration of others’ behaviors and feelings
3.     Self-Management: ability to manage emotions, to respond rather than react
4.     Relationship-Management: being mindful to effectively manage social interaction

University Competency: Continuous Learning

Presenter: John McLaughlin - Applications Developer, ITS

If you've been on campus for a while, you may have some sense of Ignatian spirituality. Are you interested in learning a bit more? Going a bit deeper? Is the "D" word (discernment) a big mystery to you? Would you like some additional clarity on this topic? Do you want to have a better sense of where God is active in YOUR life? Interested in recognizing the 'gifts of the day' more easily?

If you said 'Yes' any of these questions, consider attending this upcoming workshop.

The goal of the workshop is to introduce or -- if you already know the material -- to re-acquaint you with a number of themes related to Ignatian spirituality, especially discernment. The method of the workshop will be to provide a range of insights such that you can select for yourself one or two that are most nourishing for YOU for the current leg of your journey. We'll round out the morning by working our way through one example of the Examen.

Whether you're an absolute beginner or you've been around for decades, you are welcome! This workshop is about invitation and encounter, not performance!

Come as you are. Come where you are.

University Competency: Big Picture Perspective

Presenter: Trisha Griffin Carty -  Consultant

How long does it take you to decide to listen to a speaker? The likely answer is just a few seconds.

For this reason, when you are the speaker, your opening statement for a presentation or a workshop is the key to audience engagement.

Yet, many of us fall into the tried-and-true (and tired!) opening that restates the purpose of your presentation and/or your qualifications. While both of these pieces are important, they are not likely to "grab" your audience's attention and persuade them to invest their time and energy.

So, what's a speaker to do? The answer is develop a concise, compelling opening that resonates with your listeners.

During a fast moving 90 - minute program, participants will do the following:

  • Experience examples of 11 different ways to attract and keep your audiences' attention
  • Choose a format that best fits an upcoming presentation
  • Create a draft and test drive it with a partner.

Bottom line? Attend this session and walk away with proven techniques that will energize your topic and your audience.

University Competency: Communication

Presenter: David Marino - Consultant

Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater—presentation, positivity, and “making offers”—you can build a robust customer service program that directly integrates into the core mission of your organization.

Through this innovative and highly participatory workshop is designed for customer service representatives of all industries and experience levels, you will learn to
• Say yes when you mean no
• Master the “Rules of Engagement”
• Turn challenges into opportunities
• Deliver beyond customer expectations
• Advance your mission through integrated customer service practices

University Competency: Customer Focus

Presenter: Janet Britcher - Consultant

Unlike New Year’s resolutions everyone forgets before they can remember them, Immunity to Change quietly and powerfully works to create the change you want.
 
How? It helps people break the code of why some goals seem obstinately out of reach even when they are strongly desired.  This tool helps us pull back the curtain on how we think…so we can re-examine and revise some habits of thinking. This awareness unlocks the change you are looking for.
 
If you’ve ever made—and broken—a promise to yourself and you want a tool other than discipline to help keep your promises, then you will find Immunity to Change compelling.

This interactive workshop that will show you:
- Why changing your work (or life) can seem so hard to do -- even when you really mean it
- How to make commitments that hold
- How to end debates with yourself
- What is underneath competing commitments

Outcomes:
- A method to uncover obstacles to your own goals
- A plan to test limiting assumptions
- The know-how to bring peace to that tug of war, and accomplish what you want

University Competency: Openness to Change

Presenter: Susan Oldrid - Consultant

For most, a typical workday requires interaction with a difficult peer, boss or direct report. These relationships “hook” us through destructive patterns of behavior involving disrespect of boundaries, excessive criticism, undermining, an argumentative stance, or downright nastiness.  The resulting anger, frustration and overwhelm diminishes our productivity and can negatively impact our health and well-being.  Building on the core principles of emotional intelligence and research on the impact of unhealthy workplace relationships, this workshop will help participants “unhook” to create more satisfying work experiences and outcomes.

University Competency: Communication

Presenter: Joe Du Pont - Associate Vice President of Student Affairs, Career Center

Managing up is key to personal and organizational success. In recent years, however, the phrase has become so popular it runs the risk of becoming a buzz term rather than a way of describing a key skill that helps your career, benefits your boss and positions your organization for greater success.

In this session, you will learn concrete strategies and specific takeaways for being more fulfilled at work, building an effective relationship with your manager, and helping your organization become more impactful as you move up the organizational chart.

University Competency: Communication

Presenters: Judy Ferres - Associate Director, Office for Institutional Diversity
Edilma Hosein - Assistant Director, Office for Institutional Diversity

Join Edilma Hosein and Judy Ferres from the Office for Institutional Diversity to learn more about the University's procedures for providing and supporting requests for Reasonable Accommodations in the workplace. 

The topics for discussion include but are not limited to: 

  • What a Reasonable Accommodation is and is not
  • What qualifies as a disability
  • The interactive process and confidentiality requirements
  • Importance of essential job functions and potential impact

University Competency: Decision Making/Problem Solving

Presenter: Pat Touzin, Director, Faculty/Staff Assistance Program

The Resilience Advantage™ Skills for Personal and Professional Effectiveness

In this skill-based program, you will learn practical tools and strategies to
strengthen resiliency and improve decision-making. Based upon the Institute of
HeartMath’s research into the physiology of optimal performance, you will walk
away with concrete practices that increase well-being, mental clarity and
emotional stability.

Workshop topics include:
• The latest findings from optimal-performance research.
• Skills for building resilience in the face of change and uncertainty.
• Intelligent energy self-regulation techniques.
• How to better access intuition for improved decision-making.
• Practical ideas for easily integrating valuable tools into everyday routines.

University Competency: Productivity

Presenter: Jennifer Fraone - Director, Center for Work and Family

Research and organizational practice have demonstrated that workplace flexibility can improve employee engagement and retention, decrease stress and absenteeism and increase productivity and satisfaction.  In a difficult climate, flexibility can provide employees with the benefit of time, at little or no cost to the organization, and can provide the organization with re-energized and committed employees.
 
Employees are increasingly asking for more flexibility to help them in balancing their professional and personal lives. Many managers are reluctant to provide flexibility within their departments because they fear that employees will want to work less rather than working differently, and worry about a lack of face-time and decreased ability to monitor employees’ performance.  Managers are also reluctant as they lack the tools they need to work together with their employee to develop a win-win situation for the employee, the manager and the department.
 
This course will provide information to assist managers to:
- Understand what workplace flexibility is and the many ways it can be implemented
- Recognize the benefits of flexibility and what it can do for their team/department
- Assess whether a job is suitable for a flexible work arrangement
- Evaluate whether an employee can successfully work flexibly
- Determine when it is appropriate to say “No” and how to do it
- Hear from managers at BC who are making flexibility work
- Discuss case scenarios with other managers and brainstorm about how specific situations might be handled
 
The course materials will include resources managers can use to facilitate the negotiation and management of flexible work arrangements with their employees.

University Competency: Openness to Change

Presenter: John Mahoney - Director, Office of Undergraduate Admissions

This session will provide insight into the admission and enrollment picture at Boston College followed by questions and answers about the college admission process in general.

University Competency - Big Picture Perspective

Presenter: Jay Sullivan, Consultant

Working with others can lead to conflict. Maybe you find it difficult to get along with a specific co-worker. Maybe your team struggles to get past differences of opinion. And maybe a colleague reacts defensively to performance feedback, change, or stress.
 
While you can’t avoid all work conflicts, you can change the way you handle the conflict. How do you do that?

The Communicating to Resolve Conflict program prepares you to discuss difficult issues in one-to-one interactions, improves your conflict-resolution skills, and allows you to relate more successfully with colleagues.
 
After participating in this program, you will:
- Increase confidence and competence in communicating direct, constructive messages
- Understand the impact of Personal Communication Styles on workplace interactions
- Communicate with a more effective manner
- Ask questions and listen for key insights to open the lines of communication
- Use problem-solving formats to resolve disagreements
- Strategize alternative approaches for specific employees
- Develop more productive work relationships with your colleagues

University Competency: Communication

Presenter: Carolyn Donoghue - Assistant Director, Office of Employee Development

Have you ever left a meeting and thought - that was a waste of time! Or got so off track that you need to schedule another meeting to discuss what you didn't get to in that meeting.

Join us for some practical tools for running more focused, productive meetings.

University Competency: Productivity

Friday, February 16th - 12:00 p.m. to 1:30 p.m. - Gautam Yadama - Dean, School of Social Work

Friday, March 16th - 12:00 p.m. to 1:30 p.m. - Katherine Lemon - Professor, Carroll School of Management

Friday, April 13th - 12:00 p.m. to 1:30 p.m. - Marcus Blossom - Sr. Associate Athletic Director, Athletics