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Work Order Center

Facilities Services

Bapst Lawn in autumn


Work Orders
Frequently Asked Questions
Description of Priorities

To place a Work Order, please login to Agora.

 
Work Order Center
Telephone:  617-552-3048
Fax:  617-552-0348
 
Academic Year Hours
Mon-Fri:  6:00 a.m. to 6:00 p.m.
 
Summer Hours
Mon-Thurs:  6:00 a.m. to 6:00 p.m.
Fri:  6:00 a.m. to 4:00 p.m.

The Facilities Management Department values your feedback on any facilities, service, project, or Work Order–related matter. If you have any questions or would like to comment, please contact us. Your feedback is appreciated and we thank you.

Work Orders

To place a Work Order, please login to Agora.

When placing a Work Order, please provide the following information:

  • Your Name
  • Your phone number
  • Building and room number
  • Detailed description of the work that needs to be done. If you are calling from an apartment or suite, please be sure to include which room the problem is in (e.g., bathroom, living room, etc.)
  • Email address

It is essential that all above information be provided in order for us to better serve you and complete your Work Order in a timely manner.

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Frequently Asked Questions

Why do I have to select my problem? Before, I just typed it in?

By selecting the exact nature of your problem, your work request will be accurately assigned to the appropriate group.  This will enable the request to be routed more efficiently through the work order process.

Do I need to enter additional details?

It is not always necessary to enter additional details about your request, but please feel free to provide any additional details that will give us a better understanding of your problem.

My problem isn’t on your list!  What do I do?

Under each category, there is an area called ‘Other Problem Not Identified’.  This selection should be your last resort, since most categories contain most types of requests. If you select this choice, please be sure to provide additional details, so we can better assess the way the request should be handled.

What is the difference between routine maintenance and a non-standard request?

Routine maintenance requests are items or services that maintain the existing building conditions.  Examples of non-standard requests would be: hanging pictures, installing new outlets or other alterations to the space.  Non-standard requests should be requested through the non-standard request link.

How quickly will my request be handled?

That depends on the priority, type of work order, and resource availability.  Work orders are assigned a priority based on the type of request. 

Can I just stop or call/email a facilities staff member I know and get them to take care of a problem? 

We strongly recommend submitting all work orders through Agora.  This way, your request will be properly dispatched and tracked.  You will also receive email notifications throughout the process, updating you on the status of your request.  You are also able to monitor your requests by selecting ‘View Work Order Status’ in the upper right hand corner, under Facilities Work Requests through Agora.

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Description of Priorities

Priority 3

Priority 3 work orders are considered facilities-related emergency requests. These work orders are typically completed within 24 hours. Some examples of Priority 3 work orders include major leaks, utility interruption (power, heat, water, etc.), life safety equipment failure, and security/safety concerns.

Priority 2

Priority 2 work orders are considered routine corrective maintenance requests. These are typically completed within 24–48 hours. Examples include lights out, basic carpentry repairs, and minor plumbing problems.

Priority 1

Priority 1 work orders are categorized as “new” or discretionary work. These items are scheduled according to available resources and may take considerably longer to complete than Priority 3 or 2 work orders. The completion of these work orders will be scheduled with the originator and generally billed to the requester. Some examples include picture/shelf hanging, installation of new devices/equipment, or new installation or modification of electric/plumbing feeds.

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