Facilities Management is responsible for the maintenance and repair of 7.4 million gross square feet of space across the Boston College campuses. The team of skilled tradespeople consists of electricians, plumbers, carpenters, HVAC mechanics, painters, and locksmiths.
Requests for Service
Maintenance and repair activities are coordinated by the Work Order Center and the shop supervisors.
Work Order Center
Hours: 6 a.m. to 6 p.m.
Facilities Services uses a system called Autodesk BIM 360 Ops to track and manage maintenance and repair requests. If you are having trouble putting in a ticket, the tips below may help.
Google Chrome is the preferred web browser for this application.
Be sure to select your building.
Use the "Search Buildings" box at the top of the page to type in the name of your building and it should appear in the drop down. Select your approppriate building.
"Favorite" a building by selecting the star icon
The star icon is to the right of the building name. When the star is clicked and blue, your "favorite" building(s) will come up every time you log in.
Quick tickets have a description but require a location.
When submitting the location, type the first number or letter of the room and then wait. For example, type 4 for room 415 and then the rooms on the 4th floor will begin to appear in a drop down in the location field. You can continue to type 415 or scroll to the location that best suits your request. Use the closest room and provide some additional information in the comments, similar for outdoor space request
Adding a generic ticket requires a description and a location.
Please describe your issue in as much detail as possible. You can upload a picture or PDF of setups or drawings as needed.
Once there is a description and a location the submit button will turn blue.
Once the submit button is blue, you can click it to submit the ticket.
Once your ticket is submitted, you will receive email to keep you updated on the status of the ticket until the work is completed and the ticket is closed.
You can add someone else to the ticket as a "watcher."
To add a "watcher," click the "more" down arrow below your name in the "created by" field and then type in the individual's BC username email. If they have previously submitted a ticket, his or her name will pop up, if not, type in the email address and he or she will be added.
The Boston College Facilities Work Order Center serves the University during business hours and special events as a point of contact for facilities work tickets, emergency dispatching, and campus key pick ups. The Work Order Center staff strives to provide a high-level of customer service and communication to the BC community. The Work Order Center has three full-time attendants, processes 50,000 work tickets annually, and is located at 300 Hammond Pond Parkway.
Academic Year Hours
|Monday-Friday: 6:00 a.m. to 6:00 p.m.|
|Monday-Thursday: 6:00 a.m. to 6:00 p.m.|
|Friday: 6:00 a.m. to 4:00 p.m.|