Finding Help

The unique challenges faculty are facing right now have meant that the CTE is seeing an unprecedented number of requests for support. To meet that demand, we’ve put the following supports in place to help you with your final preparations for fall.


Remote workshops continue to be offered on a range of technological and pedagogical topics relevant to fall. Find the full workshop schedule and registration information on the CTE’s Supplemental Sessions page.

Drop-In Sessions

We’re also organizing virtual drop-in sessions where CTE staff will be available to help you troubleshoot your technology and teaching questions. We ask that you sign up for a drop-in time slot and give us a heads up of the kinds of questions you’d like help with.


In addition to our Adaptable Blended Instruction (ABI) and Adaptable Remote Instruction (ARI) courses, the following resources are also geared towards Fall 2020 teaching questions:


We invite you to avail yourself of the above options whenever possible to find the support you need. If you have remaining questions, please do reach out to us at We ask that you direct all queries to this central account, rather than contacting staff individually, so we can better manage the flow of requests.

Who to Contact

ITS Technology Consultants

  • Basic Zoom questions and support
  • Technical issues with your computer
  • Recommendations for personal technology purchases

ITS Classroom Services (Media Technology Services)

  • Classroom concerns (loans of microphones, using the projection system, etc.)

ITS Help Desk

  • Basic tech troubleshooting
  • Help with internet access on campus (Eduroam)

BC LMS Support

  • Student support for Canvas, Zoom, and Panopto

Center for Digital Innovation in Learning

  • Canvas technical questions
  • Support for Lockdown Browser (for use in a classroom)
  • Online Courses

BC Libraries Subject Specialists

  • Integrating Library content into Canvas

BC Libraries Media Services

  • Preparing media for sharing with students through Canvas