Faculty Directory

Huang, T., Ren, H., and Chen, Y. 2018. Consumer Return Policies in Competitive Markets: An Operations Perspective. Naval Research Logistics (NRL) 65(6-7) 462-476.

Ren, H., Huang, T., and Arifoglu, K. 2018. Managing service systems with unknown quality and customer anecdotal reasoning. Production and Operations Management. Published Online: http://dx.doi.org/10.1111/poms.12850 Finalist, 2016 INFORMS IBM Service Science Best Student Paper Award Competition

Huang, T., Liang, C., and Wang, J. 2017. The value of “Bespoke”: Demand learning, preference learning, and customer behavior. Management Science. Published Online in Articles in Advance: https://doi.org/10.1287/mnsc.2017.2771

Huang, T., Yin, Z., and Chen, Y. 2017. Managing posterior price matching: The role of consumer boundedly rational expectations. Manufacturing & Service Operations Management 19(3) 385-402.

Ren, H. and Huang, T. 2017. Modeling customer bounded rationality in operations management: A review and research opportunities. Computers & Operations Research. Published Online in Articles in Advance: https://doi.org/10.1016/j.cor.2017.11.002  (Invited review paper by the Editor-in-Chief of Surveys in Operations Research and Management Science, a continuation of the renowned Handbooks in Operations Research and Management Science series, later incorporated to Computers & Operations Research.)

Yang., Y., Yu, Y., and Huang, T. 2017. Myopic analysis for multi-echelon inventory systems with batch ordering and nonstationary/time-correlated demands. Production and Operations Management 26(1) 31–46.

Huang, T. and Liu, Q. 2015. Strategic capacity management when customers have boundedly rational expectations. Production and Operations Management 24(12) 1852-1869. An earlier version of the paper was a Semi-Finalist, 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition.

Huang, T. and Yu, Y. 2014. Sell probabilistic goods? A behavioral explanation for opaque selling. Marketing Science 33(5) 743-759. 

Huang, T. and Chen, Y. 2015. Service systems with experience-based anecdotal reasoning consumers. Production and Operations Management 24(5) 778–790. Winner, 2018 Most Influential Service Operations Paper (out of 61 service operations papers published in Production and Operations Management from 2015 to 2016)

Huang, T., Allon, G., & Bassamboo, A. 2013. Bounded rationality in service systems. Manufacturing & Service Operations Management 15(2) 263-279. Finalist, 2016 INFORMS Service SIG Best Paper Competition (among all published papers in service management in the last three years across all journals)

Huang, T. and Van Mieghem, J. A. 2013. The promise of strategic customer behavior: On the value of click tracking. Production and Operations Management 22(3) 489–502.

Huang, T. and Van Mieghem, J. A. 2013. Clickstream data and inventory management: Model and empirical analysis. Production and Operations Management 23(3) 333–347. First-prize Winner, 2015 WICKHAM SKINNER Best Paper Award published in Production and Operations Management during 2014 (out of around 150 published papers)

Benjaafar, S., ElHafsi, M., and Huang, T. 2010. Optimal control of a production‐inventory system with both backorders and lost sales. Naval Research Logistics 57(3) 252-265.

• 2018 M&SOM Meritorious Service Award
• Winner, 2018 POMS WICKHAM SKINNER Early Career Research Accomplishments Award
• Winner, 2018 Most Influential Service Operations Paper (out of 61 service operations papers published in Production and Operations Management from 2015 to 2016)
• Winner, 2015 WICKHAM SKINNER Best Paper Award published in Production and Operations Management during 2014 (out of around 150 published papers)
• Honorary faculty member at University College London, United Kingdom
• 2017 M&SOM Meritorious Service Award
• 2017 Outstanding Reviewer Award by the Production and Operations Management Journal (only seven reviewers were selected out of all reviewers in that journal)
• Finalist, 2016 INFORMS Service SIG Best Paper Competition (among all published papers in service management in the last three years across all journals)
• Finalist, 2016 INFORMS IBM Service Science Best Student Paper Award Competition
• Semi-Finalist, 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition
• Kellogg School of Management PhD Fellowship, Northwestern University, 2007-2011