Faculty Directory

Shannon Provost

Visiting Assistant Professor


Information Systems


There is a need for practical wisdom around innovative behaviors in modern organizations, in which online collaboration supports the creation of value and knowledge. In her recent dissertation, Professor Provost used longitudinal social network analysis to gain understanding of how the collaborative structures of virtual innovation teams change over time and to explore the extent to which these dynamics may impact processes and outcomes.

Professor Provost’s other research interests include complexity science, the science of improvement, and the development of statistical methods to support innovation and improvement in health care organizations.


  • Assistant Instructor, Elementary Business Statistics, at The University of Texas at Austin McCombs School of Business
    • Fred Moore Assistant Instructor Award for Teaching Excellence (Fall 2015)
    • Faculty Honor Roll (Fall 2015)
  • Adjunct Faculty, Institute of Healthcare Improvement, from May 2012
  • Visiting Researcher, James M. Anderson Center for Health Systems Excellence, Cincinnati Children’s Hospital Medical Center, 2012–2015


  • Provost SM, Lanham HJ, Leykum LK, McDaniel Jr RR., & Pugh J. (2015). Health care huddles: Managing complexity to achieve high reliability. Health Care Management Review, 40: 1.
  • Leykum LK, Lanham HJ, Provost SM, McDaniel RR, Pugh J. (2014). Improving outcomes of hospitalized patients: The Physician Relationships, Improvising, and Sensemaking intervention protocol. Implementation Science, 9: 171. 26 November 2014.
  • Grippa F, Provost SM, Gloor P, McKean M, and Thakkar S. (2014). Recognizing Communication Patterns in Chronic Care Innovation Networks. Proceedings of the American Society for Engineering Management 2014 International Annual Conference. S. Long, E-H NG, and C. Downing, eds.
  • Provost, SM & Jarvenpaa, SL. (2014, January). Creativity at the Margins: Exploring Social and Technical Marginality in Novel Idea Generation. In System Sciences (HICSS), 2014 47th Hawaii International Conference on System Sciences (pp. 191-200). IEEE.


Professor Provost’s recent professional activities include participation in a Network Analytics Expert Convening at the Carnegie Foundation for the Advancement of Teaching (Stanford, CA, January 2016) and a workshop at The Health Foundation (London, November 2015) on Bayesian Statistics in Health Care Quality Improvement. She has presented regularly at the Institute for Healthcare Improvement (IHI) National Forum on Quality Improvement in Healthcare (2011–2015), including an invited keynote (“The Science of Networks”) at the IHI Faculty Mindwalk in 2012. She has also given presentations at multiple conferences in recent years: INFORMS Healthcare (2015), Production and Operations Management Society Meeting (2014), Hawaii International Conference on System Sciences (2014), Sunbelt Conference of the International Network for Social Network Analysis (2013, 2014).   

Her professional service has included helping to develop a Healthcare Research Initiative at the McCombs School of Business (2011–2016), working as a student representative to the Steering Committee for the University of Texas Systems Engineering Healthcare Initiative (2012–2015), and reviewing papers for the Hawaiian International Conference on Systems Sciences (2012–2014) as well as the Decision Support Systems journal (2011–2012) and Academy Health Annual Conference (2011).