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Saved on 9/11, by the Man in the Red Bandanna

The documentary “Man in Red Bandana” premiered on Wednesday night in Suffern, N.Y., at the Lafayette Theater.Credit...Yana Paskova for The New York Times

SUFFERN, N.Y. — Welles Crowther, 24, a rookie equities trader from Upper Nyack, N.Y., who died in the terrorist attack on the World Trade Center on Sept. 11, 2001, became known as the Man in the Red Bandana, for the handkerchief he wore as a protective mask while assuming a rescuer’s role in the South Tower before it collapsed.

He is credited with helping at least 10 people escape the tower in several trips up and down stairwells, before perishing alongside a group of New York City firefighters.

His is one of the countless stories of heroism from that dark day, which marks its 16th anniversary on Monday. His story has been told numerous times, but it is laid out in dramatically poignant detail in a new documentary, “Man In Red Bandana,” which opens this weekend at several New York-area theaters and is also being released online.

Its premiere was Wednesday night, not in Manhattan, but rather in Suffern, not far from Mr. Crowther’s hometown Upper Nyack.

Nearly 1,000 people packed the Lafayette Theater, a grand movie palace from the 1920s decorated with a big red bandanna for the evening.

“That’s the largest bandanna in the world — 20 by 20 feet,” said Matthew Weiss, who wrote, directed and co-produced the film.

Mr. Weiss stood in the theater lobby greeting attendees, many of whom were family and friends of Mr. Crowther as well as local emergency workers.

When he began the project six years ago, Mr. Weiss was a lawyer in Manhattan specializing in traffic violations with no filmmaking experience. He heard about the story from his banker, who happened to be Mr. Crowther’s father, Jeff.

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Welles Crowther, in a family photo, at age 8. His father gave him two handkerchiefs: a white pocket square and a utilitarian red one to blow his nose.

The idea of a mysterious 9/11 rescuer in a red bandanna was a tale that Mr. Weiss decided he had to help spread.

“While there are filmmakers who look for stories,” he told the audience Wednesday night, “this was a story that found a filmmaker.”

Gwyneth Paltrow agreed to narrate the film and Lyle Lovett recorded a song.

As a little boy, Welles Crowther followed his father’s lead as a member of the local Empire Hook & Ladder Co., No. 1 in Upper Nyack. By age 7, he was helping clean the fire trucks. By 16, he became a junior member and gained full firefighter status at 18.

After attending Boston College, Welles Crowther went to work for Sandler O’Neill, an investment bank, and was working on the 104th floor of the South Tower on Sept. 11, 2001, when United Airlines Flight 175 hit the building.

After leaving his mother, Alison, a voice mail message telling her that he was O.K., he was never heard from again. Ms. Crowther said she followed her “mother’s instinct” after the attacks, searching for information about her son and his final moments. She combed through news coverage even after her son’s remains were recovered from ground zero six months after the attacks.

Two months after that recovery, on Memorial Day 2002, she read a lengthy New York Times article on the chaos inside the towers before they collapsed, which included eyewitnesses describing an unnamed rescuer: a coolheaded office worker who appeared in the Sky Lobby on the South Tower’s 78th floor.

“A mysterious man appeared,” who managed to locate the only passable stairwell and began marshaling down groups of injured and dazed people, according to the article, which also gave a telling detail about the rescuer that floored Ms. Crowther. He wore a red bandanna over his face to keep out smoke and debris.

“Oh my god, Welles,” she gasped. “I found you.”

She summoned her husband, who nearly 20 years earlier had given two handkerchiefs to their son as he dressed for church one Sunday morning: a white pocket square and a utilitarian red one to blow his nose.

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Matthew Weiss — who wrote, directed and co-produced the film — was a lawyer with no filmmaking experience when he learned about Mr. Crowther’s story of heroism from his banker, who happened to be Mr. Crowther’s father, Jeff.Credit...Yana Paskova for The New York Times

“One to show and one to blow,” Mr. Welles told the boy, who after that was never without a red bandanna.

He wore it under his hockey and fire helmets as a teen and under his lacrosse helmet while playing for Boston College. He carried it in the pocket of his business suit every day to the World Trade Center.

And apparently, as his parents were now reading, he pulled it out that morning before organizing a group rescue in the burning South Tower on floors not yet reached by firefighters.

According to survivors’ accounts in the Times article, which Ms. Crowther began reading aloud to her stunned husband, her son had searched for a fire extinguisher.

He used it to put out some blazes and assigned a woman, Ling Young, to carry it down the stairs while he carried an injured woman on his back.

He led a first group to the 61st floor, then pulled his bandanna over his mouth and told them he was going back up to guide down others.

He later joined firefighters who had a tool to free trapped victims. His body was eventually recovered among those of firefighters at a command center in the South Tower’s lobby — mere steps from escape.

The Crowthers contacted survivors quoted in the Times article who then reviewed family photographs of Welles Crowther and confirmed that he was their rescuer.

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The Lafayette Theater was packed with nearly 1,000 people, some of whom were family and friends of Welles Crowther as well as local emergency workers.Credit...Yana Paskova for The New York Times

“They describe a calm, strong authoritative figure who they followed down,” said Jeff Crowther, who at age 72 is still an active volunteer with the Empire fire squad.

Maintaining composure during chaotic rescues was drilled into his son at the Rockland County Fire Training Center, where training included searching smoke-filled rooms and fiery structures and carrying out heavy dummies, he said.

“On 9/11, he put that training to its highest and best use,” said Mr. Crowther, who added that his son told him a few weeks before the 2001 attack that he had decided to leave his finance job and become a New York City firefighter.

Mr. Crowther said he found an application for the firefighter job, partially filled out, in his son’s Manhattan apartment after his death.

He stood Wednesday evening in the theater lobby as the mighty Wurlitzer theater organ belted out old songs, and the audience settled into their seats. Some were survivors who Welles Crowther helped save, including Richard Fern, who recalled making his way down from the 84th floor to the 78th but then being unable to find a passable stairway until he heard somebody yell, ‘Use the stairs over here.’”

This came from a young man “lining folks up to go down the stairs,” said Mr. Fern, who later realized that the young man was Welles Crowther.

In 2006, the New York City Fire Department named Welles Crowther an honorary firefighter. He was also mentioned by President Barack Obama at a 2014 dedication ceremony for the National September 11 Memorial & Museum in Lower Manhattan.

One of Mr. Crowther’s co-workers at Sandler O’Neill once teased him about the red bandanna on his desk, Jeff Crowther said, and Welles had answered, “This bandanna’s going to change the world.”

“It was just a casual remark,” Jeff Crowther said. “But you know, in many ways, it has. The story of that bandanna has gone around the world and touched a lot of people.”

A version of this article appears in print on  , Section A, Page 20 of the New York edition with the headline: ‘Red Bandana’ Recounts A Story of 9/11 Heroism. Order Reprints | Today’s Paper | Subscribe

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