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Canvas - Frequently Asked Questions

Canvas - Frequently Asked Questions

Below are answers to frequently asked questions pertaining to the login process, issues in accessing course content, and navigating our course sites.  Please contact us at either or at 617-552-4075 in case you have additional questions.

  1. Login Information
  2. Forgot Password
  3. Recommended Browsers
  4. Notification Emails
  5. Videos Not Playing
  6. Adobe Flash Player
  7. Using an iPad
  8. Lost within the Course
  9. Finding a Discussion
  10. Weekly Discussions Not Available
  11. Discussion “Closed for Comment


Login Information

On the date the course begins, you should receive an email invitation to the course from Canvas at Boston College at the email address that you provided when registering for the course.  This email will contain a link that will allow you to either create a new account and password or log onto the course with your pre-existing login information from a previous course that you took with us through Canvas. 

Your Login ID will be your email address, and your password will be what you created during your first visit to the course.

Click here for a screenshot of the course invitation email.

If you do not receive an email invitation on the course start date, please contact as soon as possible.



Forgot Password

To reset your password, go to and click on “Don’t know your password?” just below the Login ID field.  On the following page, enter the email address that you used to register for the course and click “Request Password.”  You should receive an email from Canvas at Boston College containing a link that will direct you to a page allowing you to create a new password.  Once you have created the new password, return to and enter your email address as your Login ID along with the new password.

Click here for instructions with images for how to reset your password.



Recommended Browsers

We recommend that participants use Internet Explorer for our courses, but any major browser should be compatible with our courses.

Canvas supports the latest two versions of every browser release. We highly recommend updating to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in.

In order to install a new browser or update your current browser, please click the name of the browser below and follow the instructions provided on the respective website.

Some supported browsers may still produce a banner stating “Your browser does not meet the minimum requirements for Canvas.”  If you have upgraded your browser but are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Click here for help with clearing your cache.


Videos Not Playing

Because some of our videos are older, they may not satisfy the requirements for the newest versions of Internet browsers and will require a few more steps to view.  These videos are perfectly safe and are working; they just require another step by the user.

For best results and ease of viewing, we recommend using Internet Explorer to view these videos.  When you click on the video, a new page will open, and at the bottom of the page you will see a prompt to "Show all content."  Click on that button and the video will come up. 

In Firefox, click on the shield icon in the upper left corner of the screen, located at the beginning of the URL/address bar.  Then click the drop-down arrow next to the box which says "Keep Blocking" and allow the "unsafe" content to display.

In Chrome, click the shield icon in the upper-right corner of the screen, located at the end of the URL/address bar, and click "Load unsafe script."

We are in the process of updating these videos to avoid this issue in the future.  In the meantime, we apologize for any inconvenience this may cause.

Click here for screenshots of how to disable Firefox and Chrome’s security settings for our courses


Adobe Flash Player for Videos

Flash is required for viewing videos within our courses.  To download or upgrade your version of Flash player, please click the provided link and follow the instructions on Adobe’s website.


Using iPads

Our courses are mobile-device friendly, and participants should not have any problem engaging with the course using an iPad.  However, Apple’s iPads are purposefully designed not to be compatible with Flash videos, the format that our videos use, as well as approximately 75% of videos online.  This means that iPad users will be able to participate and view all other elements of our courses, but they will not be able to view videos using an iPad.  Transcripts of nearly all course videos are available alongside the video links as an alternative to viewing.  Crossroads is presently working to convert our videos to be viewable using iPads.  Follow this link for more information on Apple’s reasoning behind its purposeful incompatibility with Adobe Flash


Lost within the Course

If you find that you are lost at any time throughout the course, you can always return to the course’s main home page by clicking the title of the course just below “Boston College” in the upper left corner of the screen.  You can also return home by hovering over the “courses and groups” tab at the top of the screen and selecting the name of the course.


Finding a Discussion

All of the course content is organized in a linear way and you can navigate the pages using the arrow buttons at the bottom of each page. If you are trying to get from one discussion to the next one in the same course week you can use the "Next" button as shown here.

The left side menu also contains links to each of the discussions for a given week, under "Conversations."


Weekly Discussions Not Available

Each week’s Discussion threads will become available on Wednesday of the respective week.  Participants will have access to all of the Coursework for each week throughout the entire course (e.g. introductory comments, readings, videos), but the Conversation Topics themselves will only become available for posting starting on Wednesday of the respective week. 

If you are interested in working ahead of the current week, we recommend writing and saving your comments in a Word document to copy and paste into the Conversation Topics once they become available.  The Discussion Questions for each week are included at the bottom of the weekly Introductory Comments pages.


Discussion “Closed for Comment”

In order to receive a Certificate of Active Participation at the end of a course, participants must post a minimum of three messages of substance in each weekly discussion of content.  Each week’s Conversation Topics are open for two weeks (e.g., Week 1’s conversation would close at the start of Week 3).  At the end of the two weeks, the discussion will be closed for comment, and any messages posted after that time will not contribute toward certification.

While the discussions are closed for further comments, they will be available for viewing for the duration of the course in order to allow participants to review earlier conversations.