In spring of 2014, City Connects surveyed principals about their satisfaction with the program. Of those who completed the survey, 100% reported they were satisfied with City Connects as a whole.

Principals were also highly satisfied with City Connects coordinators’ work with students (95% in Boston and 100% in Springfield, MA) and with teachers (100% in both districts). Another strong indicator of principal satisfaction was that in both Boston and Springfield, 100% of principals would recommend City Connects to a principal in another school. In addition to being satisfied with the School Site Coordinators’ work, 88% of Boston and 100% of Springfield principals indicated that the delivery of student support has improved at their school as a result of City Connects.

Principals also recognized the helpfulness of City Connects with such important areas as student behavior, teachers’ ability to support students in the classroom, and connecting families to services.


“City Connects has placed high-quality professionals in our school who provide an outstanding level of effort and support to our students, families, and teachers.”—Boston principal