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Help & Support



Law School Faculty & Staff:

The Administrative and Technology Resources (ATR) department provides service to BC Law
faculty and staff Monday - Friday from 8:30 a.m. to 5:00 p.m. during the academic year, and
Monday - Friday, 9:00 a.m. to 5:00 p.m. during the summer term. Requests for assistance can
be made by email at, or by phone at (617) 552-2604.

After hours and weekend service is available through the University’s Information Technology
Services Help Desk by calling (617) 552-HELP (4357). Please note that services specific to
the Law School (e.g. access to servers and printers, LEXIS, WESTLAW, BloombergLaw, ACES2,
Symplicity, etc.) are administered only by members of the ATR and Law Library staff and
University ITS staff will likely not have access or familiarity with said services.

Law School Students:

ATR provides technology support services to currently enrolled BC Law students in the Student
Computing Help Center located in the Law Library, Room 205. Law School faculty and staff are
also welcome to visit the Student Computing Help Center.

The Student Computing Help Center schedule is posted on a semester basis and is subject to
change. The current schedule is provided below.

Help Center Hours

Monday 10:00 a.m. - 1:30 p.m. 2:30 p.m. - 3:30 p.m.  
Tuesday 10:00 a.m. - Noon 2:00 p.m. - 4:30 p.m.
Wednesday 8:30 a.m. - Noon 12:30 p.m. - 4:30 p.m.
Thursday   7:30 a.m. - Noon 12:30 p.m. - 3:30 p.m.
Friday **ON CALL **ON CALL  
Saturday Closed
Sunday Closed

**For ON CALL service, please ask the staff member on duty at the Information Desk to call the ATR Department.

BC Law students with serious computer problems (involving the potential loss of data), may contact ATRanytime during library business hours to set-up an appointment.  Phone:  (617) 552-2604, e-mail:

Law School students also have access to Boston College Information Technology Services
resources available in the O’Neill Library located on the Chestnut Hill Campus. Please click the
links below to learn more about the services offered by ITS.

Walk-In Help Desk – O’Neill Library, 316

ITS Help Center

After-hours and weekend support available via phone or email
Phone: (617) 552-HELP (4357)

Hardware Repair

Questions? Email ATR or call 617-552-2604.