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Online Application Technical Support
If you experience technical difficulties that cannot be resolved, print out the forms and mail by the application deadline.
Help for Windows Users
It is recommended that you use Internet Explorer to submit the online application form.
You may receive the error message "Cannot handle content type: text/html" even though your form has been received by the Admission Office. You can email or Office at 617-552-4024 to ensure that your forms have been submitted successfully and to receive your confirmation number. DO NOT resubmit the form.
If you are submitting your application outside the browser window, Internet Explorer 6.0 or greater is needed to work with Adobe Reader 6.0.
If you are submitting your application inside the browser window, Internet Explorer 5.0 or greater is needed.
Help for Mac Users
If you are using a Macintosh computer, please see our support guide for completing the online application on a Mac (PDF).
If you submit our forms using a MAC, you will most likely not receive a confirmation page. You may receive the error message "Cannot handle content type: text/html" even though your form has been received by the Admission Office. You can email or Office at 617-552-4024 to ensure that your forms have been submitted successfully and to receive your confirmation number. DO NOT resubmit the form.
Help with Web Application Status Check
The GSSW application is self-managed; therefore, we do not contact applicants regarding missing application materials. Once you submit an application form, you can access the Web Application Status Check to view which materials have been received.
If you submitted a Social Security # on the electronic Application form, you should receive an email from BC containing a user name and password, to log into the Agora Portal. Through Agora you can check the status of your application by clicking on the Application Status tab. You must choose the correct school to which you applied. If you applied to a number of BC Graduate Schools, you will only receive one email containing the above information.
If you did not supply a Social Security #, or, if you did not receive an email with credentials, you can access the Web Application Status Check. You will be asked to provide your assigned ID number beginning with FW (this is the confirmation number you received after submitting the Application online) or your SS# to check your application status.
Note: The Web Application Status check will only work after you have submitted the Application form. If you submitted a paper application you may still access the Web Application Status Check by using your SS#.
Additional Problems
For additional problems please contact the Admissions Office via email swadmit@bc.edu. Please type TECHNICAL SUPPORT in the subject line.
You can also contact us at 617-552-4024, Monday through Friday from 9:00 a.m. to 5:00 p.m.
Boston College Graduate School of Social Work
McGuinn Hall,
Chestnut Hill,
MA
02467
617.552.4020
© 2009 The Trustees of Boston College
